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Luis is amazing!!! He helped us get a great and safe car for the snow that is coming our way and got a GREAT deal. We will be back in the future. It was... worth the drive from Milwaukee,WI If you are looking for a car this is the place to go ask for Luis Serrano
I found a truck that I liked at Lake Geneva GM called on it. I was specific in asking about the condition report and was told it was very good. I had... a friend do some research on the truck and found it has been in for service more than a dozen times for transmission issues. To me, this is a lemon and should not be sold without fair notice. Lake Geneva GM has the tools to know what they are buying before they do and in my opinion, they are trying to sell this to make some easy money off the back of an unsuspecting customer. This is not the kind of business I want to deal with and feel everybody should have reservations when dealing with a company like this.
We appreciate the opportunity to learn about your recent experience in our service and sales department. If you are open to contacting us at your earl...iest convenience, We would like to further discuss what happened and do my best to address these issues. We look forward to speaking with you and regaining your trust in our business.
Am so satisfied with the genuine, fun and no pressure service besides the fabulous deal of a new car. This was the first time in my life (woman over 55)... negotiated a car purchase myself and did not feel taken advantage of in any way. Matt was the laid back, generous, and humorous salesperson who if I annoyed him in any way did not flinch. "everything for the customer." All of the team was friendly, genuine and fabulous. Fridays they all wear football jerseys and play 70's music in this small, but vast dealership. Had been to other car "schmealers" during the week prior and this is tops. And did I mention fun? Recommend to everyone. Prayers answered. Amen.
Was greeted by Luis Serrano, felt comfortable with a knowledgeable, friendly and helpful person during the buying experience. He spent the entire afternoon... working to get the right vehicle for my wife. I suggest you ferret him out to make your buying experience more enjoyable.
Ed and Jason and everyone very genuinely very nice . Went out of their way to let me meet and test drive the preowned car i came to see. They made me feel... very comfortable with the history of the car I was examining to buy. I have bought from many dealers and this was the most relaxed, fair and Customer oriented. Thanks again Ed. Scott
SIGN HERE! OK.. Kind of Cold people. then comes the Half xxx Setup.. No walk through on your "new" used truck. Oh YEAH & only a Half a tank of gas! Rush... rush, after they gave it a quick wash job (no setup crew, sales guy did it), saw stuff that i didnt see on the test ride.. Chip in the windshield, & a dent in the back bumper. They wanted it out the DOOR. Thought about extras.. Rust proofing, sprayed in bed linner, & a paint protection.. gave me a price (HIGH) came back with truck to get the bed linner sprayed on, & was going to drop the other stuff... BUT Noooo I guess when they did the quickie wash job the 1st day The paint protection was applied & i couldnt back out. ALL Said & Done... I WOULDNT GO BACK! But one thing.. got a better price on ALL the extras, And they did a DECENT Job on the applications of all of the above Live & Learn!
Our sales rep Dan was.very helpful knowledgeable. Thank you for hiring outstanding people. We will be back for our next purchase. Dan Johnson is one... of your best
All employees were very welcoming and knowledgeable. Felt very comfortable and no pressure. The amount of autos to choose from was amazing. Without a... doubt I will recommend this dealership to my friends and relatives.
Great service! My SUV service was completed in less than a hour, even with a wash. The dealership is very clean and friendly. They took my vehicle right... away.
Dependable service every time. I like the waitin area also. Clean and spacious. Work done in a timely matter. And I liked that I could schedule appt... on line