Steinle Chevrolet Buick LLC

New 888-830-0191 Dealer Website
Used 888-730-1922 Email Dealer
Service 888-552-7028

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Reviews

Average Ratings

3.4
Average based on 6 reviews.
  • Truthful AND honest

    The sales man I talked with, and the owner were both honest with the problems of the used car I was looking at and the value of my trade. It was a...


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    The sales man I talked with, and the owner were both honest with the problems of the used car I was looking at and the value of my trade. It was a cold day, they took the car in the shop so I could see it in a warm place, they even put it up on the lift so I could see the full undercarriage. I did buy the car from them, and left to sell mine myself. They did not play games, they were straight forward and honest, what else could they have done... maybe doughnuts. fyi I found them via the cars.com website and drove about an hour to get there, to bad they aren't my local dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Satisfied Customer

    I began taking my vehicle to Steinle Family dealership for service about a year ago. I have always been greeted and dealt with in a friendly prof...


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    I began taking my vehicle to Steinle Family dealership for service about a year ago. I have always been greeted and dealt with in a friendly professional manner. As a female unfamiliar with cars, I appreciated the way I was dealt with and had things explained to me in a manner I could understand. Service was always prompt and priced competitively with the previous dealership I used. Steinle's correctly repaired a couple of ongoing issues that the previous dealer could not. When It was time to purchase a new vehicle, I decided I would give them a chance to earn my business. I appreciated their low-pressure, friendly and professional sales staff. This is the first car I have purchased on my own and can truly say the sales staff made the process easy and satisfying. I am so excited with my new car and with the deal I got at Steinle's. I have recommended them to friends and will continue to do so. Thanks for a positive experience.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Horrible customer service

    Made a deal on a car, was given a price over the phone for the out the door price, called back a day later to do papers and was told if I want tha...


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    Made a deal on a car, was given a price over the phone for the out the door price, called back a day later to do papers and was told if I want that car still it was going to be another $800.00. Not a good way to run a business.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Worth The Drive

    After searching for months for the right vehicle. I found exactly what I was looking for at Steinle Family. Each time I called Joe our salesman wa...


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    After searching for months for the right vehicle. I found exactly what I was looking for at Steinle Family. Each time I called Joe our salesman was very helpful and answered all of my questions. When I felt I had enough information to make the 250 mile trip from South Bend. I was not disappointed. The vehicle was in excellent condition with low mileage. The entire staff was knowledgeable and my wife and I felt we had found new friends. When a slight concern arose after owning the trailblazer for two months, the manager Gary handled everything to my extreme pleasure. I will highly recommend the Steinle Family Dealership to my friends and family. We will be back for future business and service the Steinle Dealership provides, it is well worth the trip. John and Joyce Zalas South Bend,In

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dealership gives car salespeople bad name

    I called about a used 2014 used vehicle. Asked if it had a smoke odor. They said "no". I asked a few other questions about vehicle too. I then des...

    Dealer Response

    Hello sir, my name is Garrett Steinle I am the sales Manager here at Steinle Chevrolet-Buick. First off I want to offer you my apologies for your...


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    I called about a used 2014 used vehicle. Asked if it had a smoke odor. They said "no". I asked a few other questions about vehicle too. I then described my trade-in, the good and BAD. They said it's value was $XXXX. So I drive 5 hrs (one way). When I got there, I went and got in the used vehicle I was interested in. It might not of had a smoke odor, but it reeked of something. You COULD NOT miss the stench. Needless to say, I wasn't interested. Before I left, I asked what type of value they put on my car. Guess what, it was $1500 less than what they quoted over the phone. The reasons they gave for the lower value were the SAME as I told them was wrong with my car over the phone. If you have to drive any distance, DO NOT waste your time. They do not value your time. Guess they thought if I drove that far, I'd buy. They thought wrong. My saleman's name was Todd.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello sir, my name is Garrett Steinle I am the sales Manager here at Steinle Chevrolet-Buick. First off I want to offer you my apologies for your experience, We are a small town business that relies heavily on customer satisfaction and being upfront and honest with each person who walks through our doors. I am 100% genuine when I say our mentality of being up front and honest especially with customers who are unable to put their own eyes (or nose in this case) who are planning on driving a great distance to look at one of our vehicles is taken very seriously and ALWAYS has Management involved. It is unfortunate because It seems like If you are a happy customer and had a good experience you do not take the time to go online and share the great experience but if a customer in anyway has an unpleasant experience they want to vent and blow off steam which as a consumer I understand. As you know, no one can bat 1000 and it is impossible to please every customer. With that being said I recall the deal and I personally went out and sat in the vehicle before you made the drive and confirmed with Todd that the vehicle in our opinion was never smoked in. I do not know exactly what you picked up on because we actually sold the vehicle you were looking at last night and I was personally dealing with the lady who purchased it (who was a non-smoker) And she said nothing at all about a "Smoke odor" or a "stench" as you described it and I have a hard time believing that anyone would pay $30,000 for a vehicle that "reeked" I feel like you are using some pretty strong and exaggerated terms to describe a vehicle that 4 or 5 other people picked up no smell at all. So like I said I apologize you feel like you were misled and had a bad experience but I stand behind our salesman that there was no unusual smell. It was a locally traded vehicle and we know the family that traded it in. As far as your trade I started at FULL TRADE IN VALUE and deducted for the 4 BALD TIRES and the CHECK ENGINE LIGHT. I had our service department hook up the scan tool so I knew exactly what the malfunction was and knew how much it would cost to fix so in that regard we were being completely fair with you. My job is to make sure our sales force and every employee represent the name of the company and its 56 year reputation to the standards that the company was founded on so I take this very seriously, If you would like to contact me here at the dealership I would be happy to figure something out to reimburse you for the gas to and from our dealership! Have a great day, God Bless and good luck on finding the right vehicle for you and your family!


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  • No Call BACK, no sevice, never asw the facilities!

    nobody answered my e-mail. There is nothing I can say further about a lack of communication!

    Dealer Response

    Hello sir, My name is Garrett Steinle I am the Internet sales manager here at Steinle Chevrolet-Buick, customer service and satisfaction is very ...


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    nobody answered my e-mail. There is nothing I can say further about a lack of communication!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello sir, My name is Garrett Steinle I am the Internet sales manager here at Steinle Chevrolet-Buick, customer service and satisfaction is very important to us and I am sorry to here about your recent internet experience with us. If you could I would like to hear more about your experience so I can make sure this does not happen in the future. You can reach me directly at garrettjr@steinlegm.com. Thank You and have a great day!


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