Poage Cadillac Buick GMC

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Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 5:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 5:00 PM
Tue 7:00 AM - 5:00 PM
Wed 7:00 AM - 5:00 PM
Thu 7:00 AM - 5:00 PM
Fri 7:00 AM - 5:00 PM
Sat Closed
Sun Closed
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Reviews

4.4
31 lifetime reviews.
  • poage scores again

    we have had poage take care of the maintenance on this Cadillac as well as our previous one of several years

    Dealer Response

    Thank you very much for your loyalty to Poage.


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    we have had poage take care of the maintenance on this Cadillac as well as our previous one of several years

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your loyalty to Poage.


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  • WOW! VERY IMPRESSED

    Very impressed with this Service Department. Problem with vehicle was unexpected but was able to communicate my situation and received expedential...


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    Very impressed with this Service Department. Problem with vehicle was unexpected but was able to communicate my situation and received expedential treatment. Vehicle was repaired in a timely fashion and no problems since. Manager reached out to me a few days later to assure I was happy and of course I was. Thank you Shane and Poage Service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrible customer service

    Had complaint about some service issues. Got text from General Manager that ended in "good riddance". Now I don't consider myself and annoying c...

    Dealer Response

    Mr.Pate we welcome both good and bad criticism as we believe it only makes us better however your "complaint" was not warranted and was undeserved...


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    Had complaint about some service issues. Got text from General Manager that ended in "good riddance". Now I don't consider myself and annoying customer or that I was out of line but have never experienced and ending like this. Also stated don't come back in...... I'm sure good people but perhaps need a little customer service training. And yes Mr. General Manager, I realize you are the boss at the store but that being the case would have expected more.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr.Pate we welcome both good and bad criticism as we believe it only makes us better however your "complaint" was not warranted and was undeserved. Your tires were rotated not balanced yet your complaint was about the balance of your tires. We simply cannot be held accountable for work we did not perform. Your complaint also detailed how bad the dealership "stunk" and your intention to "tell everyone you could how bad it was" and that "you were taking your business elsewhere". We work very hard to maintain customer loyalty by providing every customer with honest, respectful service unfortunately your complaint did not reciprocate this. We reviewed your service visit and very easily determined that very little of the information you provided was accurate similar to your comments in this review.


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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2012

Here at Poage we feature Cadillac, Buick, and GMC products. As well as offering the highest quality preowned vehicles in the area. If you have not visited our facility in Forsyth now is the time. Let one of our experienced sales professionals show you what makes Poage a great place for you to purchase your next vehicle!!

"Come visit Central Illlinois fastest growing Cadillac Buick GMC dealership!!"