Poage Cadillac Buick GMC

New 888-859-4074 Dealer Website
Used 866-374-9131 Email Dealer
Service 866-850-9656

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Reviews

Average Ratings

4.4
31 lifetime reviews.
  • poage scores again

    we have had poage take care of the maintenance on this Cadillac as well as our previous one of several years

    Dealer Response

    Thank you very much for your loyalty to Poage.


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    we have had poage take care of the maintenance on this Cadillac as well as our previous one of several years

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your loyalty to Poage.


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  • WOW! VERY IMPRESSED

    Very impressed with this Service Department. Problem with vehicle was unexpected but was able to communicate my situation and received expedential...


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    Very impressed with this Service Department. Problem with vehicle was unexpected but was able to communicate my situation and received expedential treatment. Vehicle was repaired in a timely fashion and no problems since. Manager reached out to me a few days later to assure I was happy and of course I was. Thank you Shane and Poage Service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrible customer service

    Had complaint about some service issues. Got text from General Manager that ended in "good riddance". Now I don't consider myself and annoying c...

    Dealer Response

    Mr.Pate we welcome both good and bad criticism as we believe it only makes us better however your "complaint" was not warranted and was undeserved...


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    Had complaint about some service issues. Got text from General Manager that ended in "good riddance". Now I don't consider myself and annoying customer or that I was out of line but have never experienced and ending like this. Also stated don't come back in...... I'm sure good people but perhaps need a little customer service training. And yes Mr. General Manager, I realize you are the boss at the store but that being the case would have expected more.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr.Pate we welcome both good and bad criticism as we believe it only makes us better however your "complaint" was not warranted and was undeserved. Your tires were rotated not balanced yet your complaint was about the balance of your tires. We simply cannot be held accountable for work we did not perform. Your complaint also detailed how bad the dealership "stunk" and your intention to "tell everyone you could how bad it was" and that "you were taking your business elsewhere". We work very hard to maintain customer loyalty by providing every customer with honest, respectful service unfortunately your complaint did not reciprocate this. We reviewed your service visit and very easily determined that very little of the information you provided was accurate similar to your comments in this review.


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  • Woman

    I was looking for a pre-owned vehicle, this dealer had the kind of car I was interested in; however I had done my homework, they were asking way ...

    Dealer Response

    I would first like to apologize for your experience at Poage not being a satisfactory one. I will say that pre-owned vehicles can be a tricky mark...


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    I was looking for a pre-owned vehicle, this dealer had the kind of car I was interested in; however I had done my homework, they were asking way too much for the vehicle, and were unwilling to negotiate.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I would first like to apologize for your experience at Poage not being a satisfactory one. I will say that pre-owned vehicles can be a tricky market sometimes and depending on what we as a dealer may have to pay for a particular vehicle does dictate what we must get out of it at time of sale. There are so many guides available and they can often have ranges of thousands of dollars amongst them it can be very hard to know what is what sometimes. When trading consumers obviously want all the money possible for their vehicle and of course when purchasing want to give as little as possible. This often puts us the dealer who must still find ways to make some profit between these transactions in a difficult spot. My name is Brian Hill and I am the Sales Manager here. If I can ever be of any help in a future situation like this please don't hesitate to reach out to me! Thank you for your feedback.


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  • Bad service

    Unable to repair new vehicle after two weeks! No contact until I called to find out the delay!

    Dealer Response

    I would like to apologize for your unsatisfactory experience with our service department. Unfortunately sometimes on warranty claims we are at the...


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    Unable to repair new vehicle after two weeks! No contact until I called to find out the delay!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I would like to apologize for your unsatisfactory experience with our service department. Unfortunately sometimes on warranty claims we are at the mercy of waiting on the manufacturer and I certainly understand your frustration with the time frame. Thank you for your feedback as it will allow us to further better ourselves and our communication with our customers. We also thank you for being a loyal customer of our sales department! Sincerely, Brian Hill


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  • Poage, Forsyth

    I am looking for a 2017 Buick Lacrosse and I was shown one on their lot which was close to the one that I would purchase with options that I want.

    Dealer Response

    We thank you for the opportunity. If we can be any assistance on the service side please let us know. Hopefully you will give us a chance again wi...


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    I am looking for a 2017 Buick Lacrosse and I was shown one on their lot which was close to the one that I would purchase with options that I want.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for the opportunity. If we can be any assistance on the service side please let us know. Hopefully you will give us a chance again with your next purchase. Sincerely, Brian


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  • Poage Cadillac Buick GMC

    No pressure when we were buying. Helpful in showing us new features. Helpful in answering any questions we have had. Serviced our car well.

    Dealer Response

    Thank you Donald! One thing we truly strive for here at Poage is the low pressure low hassle buying experience. I am glad we were able to meet all...


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    No pressure when we were buying. Helpful in showing us new features. Helpful in answering any questions we have had. Serviced our car well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Donald! One thing we truly strive for here at Poage is the low pressure low hassle buying experience. I am glad we were able to meet all of your expectations. We look forward to our continued relationship! Sincerely, Brian Hill


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  • Pleasant to work with

    Staff was very polite and courteous, easy buying experience

    Dealer Response

    Thank you John! I am thrilled that we were able to satisfy all your buying needs. Hopefully we can continue to meet your needs with our excellent ...


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    Staff was very polite and courteous, easy buying experience

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you John! I am thrilled that we were able to satisfy all your buying needs. Hopefully we can continue to meet your needs with our excellent service team. Sincerely, Brian


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  • R davis

    I had a flat tire and they fixed while washing car I found the chrome wheel scratched by then. Tire machine when I found it I brought it the atten...

    Dealer Response

    I am sorry to hear of the trouble with your wheel Mr. Davis. Hopefully in the future we can better meet your expectations! Sincerely, Brian


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    I had a flat tire and they fixed while washing car I found the chrome wheel scratched by then. Tire machine when I found it I brought it the attention of the service rep but the service manager had had stroke and no one could make the decision on what to do until he got better. He did not come back and after a months of no answer the new service manager said he could do nothing.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear of the trouble with your wheel Mr. Davis. Hopefully in the future we can better meet your expectations! Sincerely, Brian


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  • Pouge service at its best!

    I arrived rather late in the day as the head service man was preparing to go home. This man took the time to check out my air conditioner and aske...

    Dealer Response

    Thank you Jeff. We truly value the opportunity to service your vehicle and hope to continue to for years to come! Keep us in mind when you are rea...


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    I arrived rather late in the day as the head service man was preparing to go home. This man took the time to check out my air conditioner and asked me to leave it if possible. He would try and work it in tomorrow. He did what he said and did it in a timely manner. Super service. Valuable employee.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jeff. We truly value the opportunity to service your vehicle and hope to continue to for years to come! Keep us in mind when you are ready to trade as well. Sincerely, Brian


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