Herb Jones Chevrolet

Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I was military. I told him no, but there are military in my household. He told me to have them come in with me and bring their ID - I would get the discount. Upon pickup up my vehicle at checkout, they were not honoring their word. First they told me nobody was at the dealership to process the discount, then they told me they were not going to honor their word because my name did not match the military ID. I explained what happened and they said they couldn't verify what I said - pretty much called me a liar (rude and insulting). I asked them to call the rep that told me I would get the discount. They said they didn't have a phone number for him. I suggested looking in their employee file - they found a phone number, called the rep, verified my story, then proceeded to tell me it was a misunderstanding (like I was a liar and it was my fault some how). No apologies, no sorry for the inconvenience, no sorry to take up your time, nothing...just pay us the $1,000.00 for services and move on. Well, move on is what I shall do - to another dealership.

Everyone is great and very professional! Would recommend it to everyone! Service is great too, got me in and out in no time. Love my new car and will come to see Herb Jones when I am ready to trade again.

Very nice dealership with lots of selection. Sales staff were professional, friendly and knowledgeable. I knew what I wanted when I arrived on the lot and found the truck at Herb Jones. Jacob came out to meet me and I explained what I needed and he got to work right away to match another deal that was on the Internet. Jacob ensured I got the very best deal possible on this new truck and also worked to get me the right financing. In both cases he beat the deal I was looking at elsewhere and also got me lower financing. I highly recommend this dealership for their selection, service and professionalism of the staff.

The sales person I worked with was very helpful and understanding about what I was needing in a vehicle. I'm very happy with my new car!

Milka is the most conscientious salesperson I have ever bought a vehicle from. She looked out for my best interest through the entire process and made it simple and painless. She is the only car salesperson I will ever purchase any vehicle from. Deborah Savage

Recentky widowed I wanted to downsize to one vehicle . I needed a truck to pull my camper but still wanted the comfort and fuel economy of car. I found my dream truck! A Z71 Colorado with Duramax Diesel engine. My experience was fun! Everyone was so friendly and my salesman (Jacob) was so helpful explaining how everything worked. I drove from Southern IN and it was well worth the trip. This is the perfect truck for me and I was very satisfied with my trade! Best experience ever for trading and buying a vehicle ! Thank you

I loved working Herb Jones all the employees are very friendly and helpful. They made my purchase very easy with no pressure. Will definitely return for any purchases in the future!

I had the pleasure of visiting with Jacob Pearman, Sales Consultant, with Herb Jones. Jacob made the car purchasing experience a pleasure. Jacob gives his undivided attention toward meeting your expectations. The Buick Regal is a terrific ride!

They were very friendly and always ready to help out in any way they can.The salesman kept in contact making sure I was still satisfied with my purchase and also asked if I had any questions.

I recently bought a car from Herb Jones in Elizabethtown, KY, and have had the pleasure to be assisted by Chris Jones. The overall buying experience was great. I never felt pressured at any time which feels good after visiting other dealerships in town. The facilities were not so great as they are still under construction for the next month (maybe more), however the new buildings/facilities are looking really beautiful. This might become the largest dealer in Hardin County.