Herb Jones Chevrolet

My car was totaled at the end of February. My husband and I visited Herb Jones Chevrolet to look at an Equinox. Mr. Williams was our salesman. He was very courteous and took time to let us know about the vehicle. He answered all of our questions and we did not feel pressured to purchase the car. We test drove the Equinox and loved it. Mr. Williams made the process very easy and stress free. He did a great job for us!

Chris Williams used nasty foul degrading language and I over-heard him tell another salesman that i better buy the more expensive SUV because he didn't have time to be wasting it with me. Last week my car was totaled so I just received my tax refund and was going to buy a car for around $14,000. Chris Williams was the worst car salesman I have ever met. He kept showing me vehicles between $19,000 - $27,000 even though I repeatedly told him that I could only spend $14,000. I was finally going to purchase a vehicle between $16,500 - $19,000 when I over-heard his foul language and I left. When I told him he probably shouldn't be selling cars, he cussed at me and then his exact words were "I run this mother!". I am very well known and a community leader and I will make sure everyone I know never goes to this dealership. Chris Williams is a nasty human being.

My husband and I have bought dozens of new cars over the past 30 years...mostly Pontiacs. Since 2006, we have been driving Hondas as the Pontiacs of that time period were not to our liking. I reluctantly pulled into the local GM dealership...Her Jones in Elizabethtown, Ky. and drove a 2011 Buick Regal. We purchased it on the spot. The staff was friendly, knowledgeable and helpful. There was no high pressure sales pitch. They helped us find financing at the lowest interest rate and I returned the next day to get a tutorial on how to use the OnStar feature, as well as other technology with which I am not familiar. My husband and I are not easy to please but both of us left there feeling like we got a great deal and a beautiful car.

I recently had a 50,000 mile service performed on my wifes Chevy Suburban, was satisfied with the service until my wife and I discovered that the navigation disk was missing, causing the navigation system to be unuseable. It requires a concerted effort to remove the disk, it's not like taking out a DVD. The entire face plate has to be engaged to gain access. The disk hasn't been removed since I purchased the vehicle. The only time that our vehicle has been out of our possesion was during the service. We utilize the GPS regularly and would have noticed, prior to taking the vehicle in for service, if the disk was missing. The delership refused to accept any responsibility for the lost item while they had control of the vehicle. I will never take a vehicle back to this establishment and urge personel taking their vehicle there to be ware.

I bought a used 2002 Chevrolet Avalanche in Louisville from Greg Coats auto sales on December 26, 2009. I went to Herb Jones to get my catalytic converter replaced which was under warranty, they told me there would be absolutely no charge. The next day Herb Jones told me I had to replace my map sensor which would be over $400.00 to fix. I called Greg Coats and they said they would replace the map sensor since I had just bought it. When I told Herb Jones not to fix the map sensor they seemed perplexed and than charged me $82.50 for the service. Greg Coats found no problem with the map sensor. I than took it to Big M Chevrolet in Radcliff and they told me the same. Big M fixed my catalytic converter and replaced one O2 sensor. I asked Herb Jones for my $82.50 back and they said no problem since I had my invoice from Big M showing there was no problem with the sensor. They than called me at work and said they changed their mind and was unprofessional and even hanged the phone on me. I feel they were trying to rip me off. I would not even let Herb Jones put air in my tires

I purchased a 2001 chevy blazer brand new from herb jones only to find out that when they went to pick it up in tenn that it was driven 85 miles an hour during breakin by the dealership. this can be the only reason the truck was delivered to me with a blown head gasket! The first year I owned the truck it stayed in the shop for repairs 8 out of twelve months ranging from leaking transmission lines to locked up wheel hubs. Never again in my life would I ever purchase anything from Herb Jones, i WOULD RATHER WALK FIRST !