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Reviews

Average Ratings

4.4
53 lifetime reviews. Includes reviews of Cronic Chevrolet from DealerRater.com
  • Terrible service agent who thinks women are idiots.
    February 1, 2017

    My engine had to be replaced because the pretended to change my oil. Had in computer that my last oil change was 6 months ago when it was really 3...


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    My engine had to be replaced because the pretended to change my oil. Had in computer that my last oil change was 6 months ago when it was really 3months ago. So what did they do with the money? GM assisted me with the cost of my engine. Picked my car up after nearly $9000.oo engine replacement. The very same night my check engine light came on. Now they tell me that my vehicle needs both catylic converters with the price of just the parts being over $1200.oo/NOT INCLUDING LABOR. Julian thinks women are stupid and they know nothing about cars and they try to take advantage of women. Mr Charles was helpful from the beginning but he knows that the diagnostics weren't done as GM instructed before they replaced my engine or they would have known that the catylic converters needed to be replaced. They're just tryin to recoup some of the money that GM paid to assist me. I will never,ever use Cronic Chevrolet in Griffin GA again!!!

    Does not recommend this dealer
    Came in for service or repair

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  • Renewed faith in the chronic dealerships
    January 22, 2017

    After a very bad experience that prompted a very bad review by me, I want to state that Tom and Greg and Mrs Wanda have renewed my faith in the Ch...


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    After a very bad experience that prompted a very bad review by me, I want to state that Tom and Greg and Mrs Wanda have renewed my faith in the Chronic name. I have to say that they made good on a bad situation and turned me around. I want to thank them for doing what needed to be done and taking that extra step to do the right thing. I will continue to buy from Chronic because they do what they say there going to do. I am a happy consumer and will recommend this dealership to anyone looking to buy a car or truck. Thanks again for making me a believer once again.

    Does recommend this dealer

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  • Great place !!!
    August 25, 2016

    We have been trying to find a good reliable car for our family and Tony Deerman was the best person for us, he got us in a car no problem we will ...


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    We have been trying to find a good reliable car for our family and Tony Deerman was the best person for us, he got us in a car no problem we will be going back in the future.

    Does recommend this dealer

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  • Service at my convenience
    August 19, 2016

    I bought a new 2016 Enclave and had some vibration in the steering wheel after two weeks of ownership. I was starting a new year in teaching and ...

    Cronic Chevrolet Buick GMC

    Thanks so much for your kind comments. We were pleased to help you and hope we will have the opportunity to help you in the future.


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    I bought a new 2016 Enclave and had some vibration in the steering wheel after two weeks of ownership. I was starting a new year in teaching and just could not take off to get the problem addressed during business hours. Cronic Buick sent a driver to pick up the car and take it to their location, and they had it back to me by the agreed upon time same day. They rotated and balanced the tires, and now vibration is gone. They also "reflashed" the Intellilink that formerly did not recognize my phone, and now I can use the Bluetooth. This is an example of excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    Cronic Chevrolet Buick GMC

    Thanks so much for your kind comments. We were pleased to help you and hope we will have the opportunity to help you in the future.


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  • Great Customer care service
    August 18, 2016

    We were on vacation and heading to Florida and our ABS brakes went out, I looked on my GPS and this dealership came up as the closest to us. It...


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    We were on vacation and heading to Florida and our ABS brakes went out, I looked on my GPS and this dealership came up as the closest to us. It was on a Saturday around 1130 and they asked how soon we could get there and got is in right away. They offered us refreshment/ lunch and got us back on the road in no time. It made the rest of our vacation less stressful. Awesome customer service, very friendly and completed in reasonable amount of time. Thank you! Tim and Sherri Valentine

    Does recommend this dealer
    Came in for service or repair

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  • New Buick, Yayyy!
    July 16, 2016

    I just purchased a brand new 2015 Buick LaCrosse that I love! I traded in a Chevrolet Malibu that I also loved as well, but it was time for a new ...

    Cronic Chevrolet Buick GMC

    Thank you for being a repeat Cronic customer. We pledge to make your ownership experience excellent.


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    I just purchased a brand new 2015 Buick LaCrosse that I love! I traded in a Chevrolet Malibu that I also loved as well, but it was time for a new ride. Fortunately they understood that my time is valuable because they got me in my new car in great timing and proceeded on with the rest of my day. For a professional and great car buying experience I'd say go to Cronic Chevrolet Buick GMC!

    Does recommend this dealer
    Cronic Chevrolet Buick GMC

    Thank you for being a repeat Cronic customer. We pledge to make your ownership experience excellent.


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  • Quick and easy
    June 17, 2016

    Julian was great! He always takes extra time to address my concerns and returns my vehicle promptly in better shape than when I dropped it off!! H...


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    Julian was great! He always takes extra time to address my concerns and returns my vehicle promptly in better shape than when I dropped it off!! Highly recommend Julian@Cronic Chevy!!!

    Does recommend this dealer
    Came in for service or repair

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  • Above and beyond
    June 13, 2016

    I took my car in for a recall repair. They went above and beyond and fixed my broken key fob and put a battery in it. And they didn't charge me an...

    Cronic Chevrolet Buick GMC

    Thanks so much for your kind words. It was our pleasure to help you. Please let us know if there is any way we can help you in the future. Wand...


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    I took my car in for a recall repair. They went above and beyond and fixed my broken key fob and put a battery in it. And they didn't charge me anything. They were professional and friendly. I recommend.

    Does recommend this dealer
    Came in for service or repair
    Cronic Chevrolet Buick GMC

    Thanks so much for your kind words. It was our pleasure to help you. Please let us know if there is any way we can help you in the future. Wanda Howell, dealer


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  • My second year with Cronic

    This is my second year with them. I tell everyone about Cronic. Great job guys!


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    This is my second year with them. I tell everyone about Cronic. Great job guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Initial Maintenance Visit

    I brought my new 2015 Buick Enclave in for it's initial service, and was pleasantly surprised when the service tech said all he needed was the VIN...


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    I brought my new 2015 Buick Enclave in for it's initial service, and was pleasantly surprised when the service tech said all he needed was the VIN number, as I was trying to locate my warranty packet! I was told that the service would take about an hour. I was again pleasantly surprised when I was called to the cashier's window for checkout in about 40-minutes. I will certainly return for my next service requirement!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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