Kenny Ross Chevrolet Buick GMC

I am impressed how patient and friendly all the service representatives are. I had major issues with a vehicle and I thank the service team for all the hard work trying to diagnosis the problem that the vehicle was having.

Everything was good up till the part we had to wait 2hrs or more for our paperwork to be complete. Maby they need to have more people doing your paperwork.

I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so maybe the GM can see my point of view. I was browsing the internet the other day, and found a 2014 Chevy Impala in my price range, i sent in a interest card via Cargurus, and I was surprised of how quick a salesman called me, it was literally 30 seconds; it's safe to say I was impressed, the man asked when I could come see the vehicle, I tried telling him that i wasn't sure when I could make it out there since I'm a college student and I work full time, i have a busy schedule. He kind of pressured me and told me they were open the very next day 9-9 and what time might work best for me, still unsure but i knew i had time after 3 to get out there and take a look. That part wasn't too bad I was happy to have been able to see the vehicle quickly before it was sold, But when I got there the Vehicle wasn't even ready, it was still dirty on the inside and the Salesman apologized, that wasn't a big deal i understood. Before we left for the test drive the Salesman told me this car is a Certified Chevrolet PreOwned which was a big deal for me, the 12 month bumper to bumper warranty was almost a deal make or break to me, I drove the car, it was a very smooth ride, and i was very happy with it. We got back to the dealership and all of a sudden the Salesman tells me that he ran into an issue where there was a Recall which had been Open, but Expired? Which made it uncertifiable and offered me a 3 month 3,000 mile drive train warranty, That offer was laughable because he tried to replace a 12 month bumper to bumper warranty with a 3 month 3,000 mile drive train warranty and not offer any compensation. After asking a few more questions he went and got his sales manager, who flat out told us he hadn't had any answers for me, So i asked him if there was anything he could do with the price than being that it wasn't certified, the used sales manager chuckled at me for asking, and told me he actually just raised the price and the system hadn't been updated yet. (So... you raised the price and lowered the warranty... cause that makes sense right?) We left at that, and the used car manager calls me the next day, and tells me that he was able to get the recall fixed, but he still couldn't certify it because of a glitch in the system, and he offered me a 12 month drive train warranty, for the increased price. I told the man I'm going to keep looking, it's a shame i was very interested in the vehicle; But come on, this kind of thing couldn't be made up. It's a shame because this was the first time I've ever gone to look at a vehicle at a dealership and this was the experience I had, I hope others aren't the same. -Brett S.