Kenny Ross Chevrolet Buick GMC

My son was going to buy a 2016 GMC Terrain with 66,000 miles. The vehicle listed for $16,500. He went online and requested a price check if the vehicle... went down in price. It went down to $14,500 and the paperwork was started by RayAnne, sales manager. My son isn't permitted to make or receive calls at work. The loan was approved by our credit union but they needed info on the year, make, model etc so they contacted me. I also called RayAnne for the sales agreement on the vehicle. The salesman was Mike Flynn. My son had several text messages to both RayAnne and Mike Flynn. My son had an appt with Mike Flynn last Thursday at 6:15 pm. I was informed by RayAnne on Wednesday that she thought the car had been sold, she said she would check and call me back. She did return the call to say the car was sold. I told my husband that maybe the car was marked SOLD. because our son was buying it. My husband called Mike Flynn who was rude and gave one word answers, Yes the car was sold. He was reminded that my son had an appt the following day at 6:15 to buy the car. He didn't care, saying something to the effect, if someone comes in to buy a car, we sell it. My son sent a text to Mike Flynn saying, "Thanks for selling the *expletive* car out from under me. I won't be coming to the meeting tomorrow/Thursday Nov 21.!! Thursday, another salesman called to confirm my son's appt with Mike Flynn. My son didn't return that call. This would've been the second car my son has bought from Kenny Ross. Our family will never buy a vehicle from Kenny Ross due to this treatment.

Staff was caring, friendly and got me the car of my dreams. Listened to the things I'd like and the things I didn't want and didn't show me the car they... thought I'd like. Signing paperwork was quick and explained well. Answered all my questions

I had a great experience with this dealership! I inquired about a used Equinox through cars.com and received a call and text shortly informing me it was... available. I scheduled a test drive with Jon Kiser. I ended up purchasing the vehicle, he was quick and easy to deal with. Very happy with my purchase and experience!

We were treated with such great and awesome people throughout the entire purchase, starting with Mitch Ritter, who we purchased our truck through and he... did without bugging me, Tobie, who got me a great rate and Kevin who answered questions regarding points we could receive through Kenny Ross.

He has a lot of patience writing notes explaining each detail and every written lead me understand clearly. He showed about warranty information and concern... about 2nd remote key. Now it is taken care. Thank you for doing a job.

I am always very please with Kenny Riss Service!?? I SO aporeciate the coupons sent to me!!! I do wish Kenny Ross would wash my car when it's serviced!... I have had that happened at other dealerships.

Scott was very easy to deal with and promptly got me scheduled to bring my car in. He even was kind enough to inform me that my vehicle was under manufactured... warranty and my repair was fully covered. I will definitely be making this location my Buick Home

Very Professional experience. Staff was very friendly. Toured facility to be aware of what is offered. Employees were very knowledgable and informative.... Overall pleasant experience.

Starting with the salesman Dave O'Brian and the General Manager Jeff Iwanowski my wife and myself highly recommend Kenny Ross for any car purchases. We... would surely use them in the future for any other car purchases

Because they treated me fair on the pricing of my new Yukon, and they didn't keep me at the dealer a real long time, and explained how everything worked... !