New 888-300-0984 Dealer Website
Used 866-489-6213 Email Dealer
Service 888-902-5112

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Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 8:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 4:30 PM
Sat 8:00 AM - 4:30 PM
Sun Closed
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Reviews

4.8
Average based on 205 reviews.
  • Kudo's to the excellent service department

    I am impressed how patient and friendly all the service representatives are. I had major issues with a vehicle and I thank the service team for al...

    Dealer Response

    Howard, thank you for sharing your experience with us. I am happy to hear that the service team showed you their excellent technical knowledge and...


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    I am impressed how patient and friendly all the service representatives are. I had major issues with a vehicle and I thank the service team for all the hard work trying to diagnosis the problem that the vehicle was having.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Howard, thank you for sharing your experience with us. I am happy to hear that the service team showed you their excellent technical knowledge and customer service skills to ensure that you had a positive outcome. We are always here to assist you if you need us! Best, Andy Wisniewski, awisniewski@kennyross.com


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  • Too long of a wait

    Everything was good up till the part we had to wait 2hrs or more for our paperwork to be complete. Maby they need to have more people doing your p...

    Dealer Response

    Maria, we apologize for the wait that occurred while taking care of the paperwork. We work hard to process everything as efficiently as possible. ...


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    Everything was good up till the part we had to wait 2hrs or more for our paperwork to be complete. Maby they need to have more people doing your paperwork.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria, we apologize for the wait that occurred while taking care of the paperwork. We work hard to process everything as efficiently as possible. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Doug Rea, drea@kennyross.com


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  • Does this make any sense?

    I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so ...

    Dealer Response

    Brett, I've read your review and I'd like you to know that we take your feedback very seriously. It was most certainly not our intention to give y...


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    I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so maybe the GM can see my point of view. I was browsing the internet the other day, and found a 2014 Chevy Impala in my price range, i sent in a interest card via Cargurus, and I was surprised of how quick a salesman called me, it was literally 30 seconds; it's safe to say I was impressed, the man asked when I could come see the vehicle, I tried telling him that i wasn't sure when I could make it out there since I'm a college student and I work full time, i have a busy schedule. He kind of pressured me and told me they were open the very next day 9-9 and what time might work best for me, still unsure but i knew i had time after 3 to get out there and take a look. That part wasn't too bad I was happy to have been able to see the vehicle quickly before it was sold, But when I got there the Vehicle wasn't even ready, it was still dirty on the inside and the Salesman apologized, that wasn't a big deal i understood. Before we left for the test drive the Salesman told me this car is a Certified Chevrolet PreOwned which was a big deal for me, the 12 month bumper to bumper warranty was almost a deal make or break to me, I drove the car, it was a very smooth ride, and i was very happy with it. We got back to the dealership and all of a sudden the Salesman tells me that he ran into an issue where there was a Recall which had been Open, but Expired? Which made it uncertifiable and offered me a 3 month 3,000 mile drive train warranty, That offer was laughable because he tried to replace a 12 month bumper to bumper warranty with a 3 month 3,000 mile drive train warranty and not offer any compensation. After asking a few more questions he went and got his sales manager, who flat out told us he hadn't had any answers for me, So i asked him if there was anything he could do with the price than being that it wasn't certified, the used sales manager chuckled at me for asking, and told me he actually just raised the price and the system hadn't been updated yet. (So... you raised the price and lowered the warranty... cause that makes sense right?) We left at that, and the used car manager calls me the next day, and tells me that he was able to get the recall fixed, but he still couldn't certify it because of a glitch in the system, and he offered me a 12 month drive train warranty, for the increased price. I told the man I'm going to keep looking, it's a shame i was very interested in the vehicle; But come on, this kind of thing couldn't be made up. It's a shame because this was the first time I've ever gone to look at a vehicle at a dealership and this was the experience I had, I hope others aren't the same. -Brett S.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brett, I've read your review and I'd like you to know that we take your feedback very seriously. It was most certainly not our intention to give you a bad experience. Again we apologize for the unpleasant experience, this is not how we operate our business and your feedback is very seriously taken. I would be very thankful if you got into contact with me so we could discuss the finer points on your issue; please contact me at your earliest convenience. Thank you very much, I hope to hear from you soon. Sincerely, Doug Rea, drea@kennyross.com


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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2010

Dear Shopper,

For more than 50 years, I have lived in this community, where I have raised my children and grandchildren. I take pride in our reputation since 1954. My family and the 600 men and women of Kenny Ross dealerships will never offer a risk free car or truck that I would not want to drive myself.

Kenny Ross, since 1954

"At Kenny Ross, cars go fast."