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Reviews

Average Ratings

4.8
607 lifetime reviews. Includes reviews of Kenny Ross Chevrolet Buick GMC from DealerRater.com
  • Kudo's to the excellent service department

    I am impressed how patient and friendly all the service representatives are. I had major issues with a vehicle and I thank the service team for al...

    Dealer Response

    Howard, thank you for sharing your experience with us. I am happy to hear that the service team showed you their excellent technical knowledge and...


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    I am impressed how patient and friendly all the service representatives are. I had major issues with a vehicle and I thank the service team for all the hard work trying to diagnosis the problem that the vehicle was having.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Howard, thank you for sharing your experience with us. I am happy to hear that the service team showed you their excellent technical knowledge and customer service skills to ensure that you had a positive outcome. We are always here to assist you if you need us! Best, Andy Wisniewski, awisniewski@kennyross.com


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  • My experience with Kenny Ross Subaru, Irwin, was Excellent.
    December 1, 2016

    The sales people and management were unbelievably responding to my personal needs. I was amazed on how the sales personnel kept on presenting me ...

    Kenny Ross Chevrolet Buick GMC

    Thank you very much for this wonderful 5-star review! It is a pleasure to know that our team and our commitment to excellence have been essential ...


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    The sales people and management were unbelievably responding to my personal needs. I was amazed on how the sales personnel kept on presenting me with options that suited my needs. Mind you, I had been to several other Subaru dealers in the Pittsburgh area: Day Subaru, Day Apollo, Bowser, and my local Baierl Subaru in the North Hills area. I am glad that I searched further and visited Kenny Ross Subaru in Irwin Pa. where I bought my first Subaru Forester back in 2004. My 2004 Forester has served me well, Thank You. My new 2017 Crosstrek is what I need and fits in my garage. Jay Sanderson was very personable and professional in his delivery. I have no problem in recommending Kelly Ross Subaru, Irwin. Subaru America is doing well with Kenny Ross Irwin

    Does recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    Thank you very much for this wonderful 5-star review! It is a pleasure to know that our team and our commitment to excellence have been essential in providing you with a fantastic new 2017 Subaru Crosstrek. I appreciate your business and I look forward to having us work with you again. Take care!Sincerely, Doug Rea, drea@kennyross.com


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  • Here and gone

    I inquired about a used vehicle and was told by the salesman that he would call me back. When he called back, he said the vehicle was available. ...

    Dealer Response

    Charlie, thank you for leaving us this feedback. It is unfortunate to hear that you were not able to find a vehicle during your recent experience ...


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    I inquired about a used vehicle and was told by the salesman that he would call me back. When he called back, he said the vehicle was available. I agreed to purchase the vehicle and because I am from Delaware, I told him I would wire the funds, but before doing so, I asked that he look over the vehicle closely and look for any issues, specifically regarding the condition of the leather interior. About 10 minutes later, he called back to tell me the vehicle was not available. Needless to say, I was very disappointed,

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charlie, thank you for leaving us this feedback. It is unfortunate to hear that you were not able to find a vehicle during your recent experience with us, but our team is always willing to take the time to help you find a vehicle that fits your lifestyle. Please contact us at your convenience so that we can move forward in a positive direction. Doug Rea - General Manager, drea@kennyross.com


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  • Awful

    Drove 6 hours from Michigan to purchase a vehicle that was misrepresented by Anthony Talerico, a sales cosultant. We were told the vehicle was i...

    Dealer Response

    Ashley, I am sorry to hear about your dissatisfaction with your recent visit with us. Our team always makes it a point to go above and beyond for ...


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    Drove 6 hours from Michigan to purchase a vehicle that was misrepresented by Anthony Talerico, a sales cosultant. We were told the vehicle was in fantastic condition and never in an accident. The vehicle was in an accident. There was a knocking in the engine. There were body imperfections.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ashley, I am sorry to hear about your dissatisfaction with your recent visit with us. Our team always makes it a point to go above and beyond for our clients and as such, I would like to better understand your situation. Please contact me at your earliest convenience. Doug Rea - General Manager, drea@kennyross.com


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  • Too long of a wait

    Everything was good up till the part we had to wait 2hrs or more for our paperwork to be complete. Maby they need to have more people doing your p...

    Dealer Response

    Maria, we apologize for the wait that occurred while taking care of the paperwork. We work hard to process everything as efficiently as possible. ...


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    Everything was good up till the part we had to wait 2hrs or more for our paperwork to be complete. Maby they need to have more people doing your paperwork.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria, we apologize for the wait that occurred while taking care of the paperwork. We work hard to process everything as efficiently as possible. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Doug Rea, drea@kennyross.com


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  • My first time buyer experience
    June 26, 2016

    I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so ...

    Kenny Ross Chevrolet Buick GMC

    Brett, I've read your review and I'd like you to know that we take your feedback very seriously. It was most certainly not our intention to give y...


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    I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so maybe the GM can see my point of view. I was browsing the internet the other day, and found a 2014 Chevy Impala in my price range, i sent in a interest card via Cargurus, and I was surprised of how quick a salesman called me, it was literally 30 seconds; it's safe to say I was impressed, the man asked when I could come see the vehicle, I tried telling him that i wasn't sure when I could make it out there since I'm a college student and I work full time, i have a busy schedule. He kind of pressured me and told me they were open the very next day 9-9 and what time might work best for me, still unsure but i knew i had time after 3 to get out there and take a look. That part wasn't too bad I was happy to have been able to see the vehicle quickly before it was sold, But when I got there the Vehicle wasn't even ready, it was still dirty on the inside and the Salesman apologized, that wasn't a big deal i understood. Before we left for the test drive the Salesman told me this car is a Certified Chevrolet PreOwned which was a big deal for me, the 12 month bumper to bumper warranty was almost a deal make or break to me, I drove the car, it was a very smooth ride, and i was very happy with it. We got back to the dealership and all of a sudden the Salesman tells me that he ran into an issue where there was a Recall which had been Open, but Expired? Which made it uncertifiable and offered me a 3 month 3,000 mile drive train warranty, That offer was laughable because he tried to replace a 12 month bumper to bumper warranty with a 3 month 3,000 mile drive train warranty and not offer any compensation. After asking a few more questions he went and got his sales manager, who flat out told us he hadn't had any answers for me, So i asked him if there was anything he could do with the price than being that it wasn't certified, the used sales manager chuckled at me for asking, and told me he actually just raised the price and the system hadn't been updated yet. (So... you raised the price and lowered the warranty... cause that makes sense right?) We left at that, and the used car manager calls me the next day, and tells me that he was able to get the recall fixed, but he still couldn't certify it because of a glitch in the system, and he offered me a 12 month drive train warranty, for the increased price. I told the man I'm going to keep looking, it's a shame i was very interested in the vehicle; But come on, this kind of thing couldn't be made up. It's a shame because this was the first time I've ever gone to look at a vehicle at a dealership and this was the experience I had, I hope others aren't the same. -Brett S.

    Does not recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    Brett, I've read your review and I'd like you to know that we take your feedback very seriously. It was most certainly not our intention to give you a bad experience. Again we apologize for the unpleasant experience, this is not how we operate our business and your feedback is very seriously taken. I would be very thankful if you got into contact with me so we could discuss the finer points on your issue; please contact me at your earliest convenience. Thanks you very much, I hope to hear from you soon. Sincerely, Doug Rea, drea@kennyross.com


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  • Used Car Purchase
    June 20, 2016

    Paul Sarp and Joe Messich are great. Helped find the perfect car for my son and in his price range. This is the 3rd used car my family has gotten...

    Kenny Ross Chevrolet Buick GMC

    We appreciate you taking time to leave us a great review! We are pleased to hear Paul and Joe did a great job in assisting your son in his purchas...


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    Paul Sarp and Joe Messich are great. Helped find the perfect car for my son and in his price range. This is the 3rd used car my family has gotten from them. Looking to get one more soon!

    Does recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    We appreciate you taking time to leave us a great review! We are pleased to hear Paul and Joe did a great job in assisting your son in his purchase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Doug Rea, drea@kennyross.com


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  • Awesome service
    April 5, 2016

    This was the easiest experience of buying a vehicle i've ever had. Great service, great people, i wouldn't go anywhere else. In and out of the dea...

    Kenny Ross Chevrolet Buick GMC

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Kenny Ross Chevrolet Bu...


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    This was the easiest experience of buying a vehicle i've ever had. Great service, great people, i wouldn't go anywhere else. In and out of the dealership with a great deal!

    Does recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Kenny Ross Chevrolet Buick GMC! If there is anything else we can do for you just give us a call! Regards, Doug Rea , General Manager , drea@kennyross.com


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  • Purchasing a pre-owned car from Paul Sarp
    April 3, 2016

    Kenny Ross has gone to market-value pricing which made purchasing a newer vehicle for our son and trading in our vehicle a pleasant experience. M...

    Kenny Ross Chevrolet Buick GMC

    Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share...


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    Kenny Ross has gone to market-value pricing which made purchasing a newer vehicle for our son and trading in our vehicle a pleasant experience. My son called ahead to make sure the car - 2012 Honda Civic SI was still available. When we got there, the car had just been washed and was ready to test drive. Paul was friendly, knowledgable and helpful with our questions. He treated my 21 year old son as the customer (which, essentially, he was - I just being the Bank of Mom). The car was priced fairly. I was pleasantly surprised to receive a good trade-in value for our old car. The newer vehicle was ready as promised the next day and we completed the purchase without any hassles. This was so much better than any previous car-buying experience I had ever had.

    Does recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Paul and we look forward to working with you again down the road. Regards, Doug Rea , General Manager , drea@kennyross.com


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  • Terry Burke is the best!
    February 25, 2016

    Terry went above and beyond to get us just what we were looking for and kept us within our budget. We really felt that she cared about our needs ...

    Kenny Ross Chevrolet Buick GMC

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above...


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    Terry went above and beyond to get us just what we were looking for and kept us within our budget. We really felt that she cared about our needs and wants and she wasnt just trying to get a sale. We have had horrible experiences at othet dealrships but not at kenny ross. I will never go to another dealership other than kenny ross and i wont work with anyone other than Terry Burke. I highly recommend her to everyone. Best experience ive had buying a vehicle. Thanks so much Terry!

    Does recommend this dealer
    Kenny Ross Chevrolet Buick GMC

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Regards, Doug Rea , General Manager , drea@kennyross.com


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