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Reviews

Average Ratings

3.0
11 lifetime reviews.
  • Great service and everything was wonderful!

    I am from Batesville and I was looking for a used vehicle and I was looking online and then I saw then site of this dealership. I looked and all I...

    Dealer Response

    I am glad we were able to help. It is our goal to make people feel like they have friends in the car business. If we can ever be of assistance in ...


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    I am from Batesville and I was looking for a used vehicle and I was looking online and then I saw then site of this dealership. I looked and all I saw was everything I was looking for! There were tons of vehicles matching everything I wanted in one. I absolutely loved it. Now I did not buy, but I dealt with them over the phone and whoever I talked to was very polite, friendly, and had great stewardship! The way the owner has trained his employees is wonderful! I've never been so accepted in my entire life when speaking to a dealership. I give Payton Chevrolet a 10 out of 10. Thank you so very much for everything you've done. You've gotten me multiple steps closer to accomplishing what I need.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I am glad we were able to help. It is our goal to make people feel like they have friends in the car business. If we can ever be of assistance in the future just let us know!


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  • Need warranty work

    Never take your car here for warranty work!!.. They're very quick to tell you that if its not warranty you have to pay.. Thats thats the first thi...

    Dealer Response

    We are sorry to hear you where not happy with your service visit. We always want to greet everyone with a smile asking how we can help. It is our ...


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    Never take your car here for warranty work!!.. They're very quick to tell you that if its not warranty you have to pay.. Thats thats the first thing out of their mouth

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are sorry to hear you where not happy with your service visit. We always want to greet everyone with a smile asking how we can help. It is our goal to serve our customers best we can. One of those ways is to be open and honest. We have found that so far our customers prefer to know upfront that if warranty will not cover the repair they will be responsible. Sometimes we know upfront work will be covered. Others require GM consultation. We would love for you to come back by and give us another opportunity to assist you. We offer loaner cars and a wash and vacuum for every service repair. Also, for our local customers we can provide a shuttle service when having a service done.


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  • Wonderful people to work with!

    I could not have asked for a better experience in buying a used car. I first spotted the Jeep Wrangler that I purchased right here on cars.com. I ...

    Dealer Response

    LaNell; Rebekah & I [Daniel] cannot express in words how wonderful it was to meet you, get to know you and do business with you. I only wish we c...


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    I could not have asked for a better experience in buying a used car. I first spotted the Jeep Wrangler that I purchased right here on cars.com. I had been searching for several weeks for what I wanted a day the right price. I texted Rebekah about the Jeep and received a very quick response. I made an offer, sight unseen and was beyond thrilled when I finally got a look at the vehicle. It exceeded my expectations! Having had some credit issues in the past I was unsure how the staff would respond to finding financing for me. Daniel and Jim were both very helpful and treated me with the utmost respect. They found financing for me and I drove away but not before giving Daniel a huge hug for being so kind and helpful. I will tell everyone I know about the awesome treatment that I got from the spectacular staff at Payton Auto!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    LaNell; Rebekah & I [Daniel] cannot express in words how wonderful it was to meet you, get to know you and do business with you. I only wish we could take care of the service on your vehicle for you so you could know an all-around excellent experience in your Jeep ownership. But, that's the price we pay with our internet customers; especially, those who travel to get great deals. Your kind words really make our job worth the hard work & dedication we each devote to our reputation, quality inspection and representation of the vehicles we sell and our die hard desire to make sure we take care our people after the sale. After all, you had an endless supply of vehicles to choose from online; but you chose US--and that's saying something. Thank you so much, LaNell for allowing us the opportunity to earn your friendship & your business! God bless, from Payton Chevrolet Buick GMC, in Heber Springs!


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  • amazing help from Rebecca

    Great customer service and quick response from online team.

    Dealer Response

    Thank you for your review! It is our goal to give a quick and informative response to the best of our ability.


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    Great customer service and quick response from online team.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your review! It is our goal to give a quick and informative response to the best of our ability.


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  • Buy a vehicle and service department

    From internet service with Rebecca to in dealership salesman with Daniel as well as the service department after sales were with excellent both he...

    Dealer Response

    We appreciate your business! It is a great honor to have our customers come back and have their vehicle serviced with us. We love having you and y...


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    From internet service with Rebecca to in dealership salesman with Daniel as well as the service department after sales were with excellent both helpful and courteous people. Also the facilities were clean and pleasant . When service was needed they gave us an excellent courteous vehicle to drive. We bought a 3500 HD truck and have had it serviced at Payton Chevrolet ,

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business! It is a great honor to have our customers come back and have their vehicle serviced with us. We love having you and your wife come by.


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  • Old fashion customer service

    We are from Michigan and were vacationing in Florida where we started our search for a 2013 2500 Suburban. After searching for several weeks we fo...

    Dealer Response

    We enjoyed working with you! Thank you for making the long drive to see us. If we can be of service in the future ,please, just let us know.


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    We are from Michigan and were vacationing in Florida where we started our search for a 2013 2500 Suburban. After searching for several weeks we found one at Payton. We contacted Rebekah to get the details. She was very helpful and helped us do the financing from florida. The dealership went so far as to set us up with a place to spend the night if needed. We drove from Miami to Heber Springs (over 900 miles) to pick up the suburaban sight unseen. It was as discribed with no surpises. When we arrived Rebekah was unable to be there so we never got to meet her but Daniel took over for her and was just as helpful. The paper work was waiting for us and as my husband was taking care of the financial end of things Daniel went over all the ins and outs of the car. We had the paper work done and on our way back to Florida in a couple of hours. I believe you will not go wrong buying a vehicle from Payton We would do business with them again in a heartbeat. Thank you Rebekah, Daniel and Payton for your great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We enjoyed working with you! Thank you for making the long drive to see us. If we can be of service in the future ,please, just let us know.


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  • Worth the drive

    I drove from Memphis to purchased a used vehicle from the Payton dealership, and received everything and more than I was promised. What a great st...

    Dealer Response

    We love having Daniel as a part of our sales team and think he does a great job as well. Thank you for making the drive and giving us the chance t...


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    I drove from Memphis to purchased a used vehicle from the Payton dealership, and received everything and more than I was promised. What a great staff to do business with I really enjoyed my car buying experience there, I highly recommend any one looking to buy from them go and be as satisfied as I was GUARANTEED, Thanks to Daniel and the rest of the sales team. Very pleased from Memphis Tn. JOHN P

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We love having Daniel as a part of our sales team and think he does a great job as well. Thank you for making the drive and giving us the chance to earn your business! We are here if we can ever be of service. Rebekah Knew- Internet Sales Manager


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  • Great experience

    I was looking for a used Chevy Silverado LTZ Crew Cab 4X4 when I came across one on Cars.com at Payton Chevrolet in Heber Springs. I started talki...

    Dealer Response

    We appreciated the opportunity to earn your business! Hope to see you next time you are in the market for a vehicle.


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    I was looking for a used Chevy Silverado LTZ Crew Cab 4X4 when I came across one on Cars.com at Payton Chevrolet in Heber Springs. I started talking with Rebecca (the internet manager) through email and she answered all of my questions about the truck and set up an appointment to look at it. When I arrived for the appointment, she wasn't there but had salesman ready for us. Daniel was our salesman and had the truck ready for us to test drive. He didn't ask for a driver's license or even go on the test drive with us (which I liked at lot). After the test drive, he answered all of our questions and if he didn't know the answer, he found someone who did. The finance manager there (can't remember his name) was very detailed and thorough on what he was going to do with our credit application. In the end, we got a good deal on the truck, warranty, and rate. I've been to many dealerships where the salesman are sleezey and the finance people burn you by running your credit way too many times. The staff at Payton Chevrolet are about as laid back and no pressure as can be. They will also be straight forward and honest with you instead of trying to feed you a load of garbage. I did extensive research before getting a new vehicle so I already knew what was a fair asking price. I will be going back when the time comes for a new vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciated the opportunity to earn your business! Hope to see you next time you are in the market for a vehicle.


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  • Best Car-buying Experience

    This was by far the most pleasant car-buying experience I have ever had. Rebekah was wonderful to work with! Everyone involved with my purchase wa...

    Dealer Response

    Thank you for your review. We appreciate your comments and enjoyed the opportunity to work with you!


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    This was by far the most pleasant car-buying experience I have ever had. Rebekah was wonderful to work with! Everyone involved with my purchase was honest, friendly and knowledgeable. They followed through with upgrades to my vehicle as promised and very quickly. Can't say enough good things about Payton! I will definitely return!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We appreciate your comments and enjoyed the opportunity to work with you!


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  • Trustworthy

    I recently purchased a 2008 Enclave from Payton Auto and dealt with Rebekah Hershberger. She was diligent and made sure my buying experience was e...

    Dealer Response

    We appreciated the opportunity to earn your business! Thank you.


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    I recently purchased a 2008 Enclave from Payton Auto and dealt with Rebekah Hershberger. She was diligent and made sure my buying experience was excellent. This was especially important as I was buying the vehicle over the phone from Canada. Rebekah and the dealership did everything right. Thank you for a great vehicle and taking care of my needs. Denis.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciated the opportunity to earn your business! Thank you.


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