Terrible service totally dissatisfied
may 1st I found a car I liked and reached out to them. I talked to the salesman and indicated I liked the car but wanted to reach out to my credit union to get the loan. On May 6th they emailed me a copy of the sales invoice. On May 7th I sent them a copy of the approval letter my bank sent to me and told them they would be mailing the check as there is not a local branch. Just FYI I was never asked to put anything down on the car to hold which I would have gladly done so. On May 12th the check arrived and I called the chevrolet place May 13th to let them know I would be picking up the car on Friday. I was told by the salesman that would be fine to come on out. I asked for directions as I was coming from past Asheville and wanted a direct route. He couldn't give me any but told me he would have someone reach out with directions. No one called. I got to the car lot and the car that I wanted was sold the week before. I hit the roof!! yes it took awhile for the financing but for a salesman to tell me the day before over the phone that everything was fine and to come on out in the middle of gas shortage??!? Oh yes I was mad. 96.7 miles one way and all the salesman had to do was tell me the car sold last week. I understand these things but to get me to drive with two toddlers for 2 hours nearly 200 miles round trip and then tell me?? Furious. They wanted to do the bait and switch. The one car they showed me was new and out of my price range and the other I wouldn't have as it wasn't AWD. Simply furious!! I do not recommend this group and you can decide for yourself but I advise caution. They are not internet savvy and do not know how to deal with email and over the phone customers. No wonder so many are going to Vroom and Carvana. Pathetic.
That is not the kind of experience we seek to provide, Melissa. Please call us when you can so we can address this together. Sincerely, The Countryside Chevrolet Team
Honest and Fair and They Care
Countryside Chevrolet in Franklin certainly cares about their customers and their vehicles. I am still in shock for all the support and assistance that I received from the Repairs/Service Department at Countryside over the last 6 months. They repaired my engine at no cost to me while Tonya Land battled the warranty company who wouldn’t pay all the cost for the repairs after they agreed to. And even though I was liable for some of the excess cost, Tonya took to bat for me with Portfolio Protection Warranty Company. After Countryside finished the work on fixing my engine, we were still waiting on Portfolio Protection to honor their agreement so Countryside could be paid. Countryside needed the loaner car that they provided for me back and Portfolio Protection wasn’t wanting to pay the costs that they first agreed to pay after my car was fixed. Tonya could have told me to pay the balance owed and for me to deal with getting reimbursed from Portfolio, but no, she didn’t. She went ahead and let me have my fixed car, which actually drives smoother and better than when I purchased it from the scam-artists at Lake Keowee Ford in Seneca, SC. Tonya would not back down and finally got the warranty company to honor their portion, and due to the hassle and stress of the whole experience, Countryside covered my excess costs, so I paid nothing out of pocket! Countryside may not be able to help everyone every time in every way, but this was one time that they could, and I am soooo thankful! Countryside works for their customers, not for their own pockets. Countryside Chevrolet was the silver lining from my negative experience from rotten Lake Keowee Ford. Thank you all soooo very much, Countryside Chevrolet! I will only shop locally from now on!
Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. The Countryside Chevrolet Team
Great buying experence
Pleasant, professional and honest. The staff did a great job making the transaction as painless as possible. I wasn't handed off repeatedly like people have tried to do to me before. I drove 45 minutes to look at the car and am glad I did. I recommend them to everyone.
Mitchel, thank you for the feedback! We are happy to hear about your positive experience at Countryside Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Countryside Chevrolet Team
C7 corvette warble noise in rear end new 2019 vett
Bought new 19 stingray at one dealership and took car to another dealership for diagnostics because first dealership was 700 miles away! Country side Chevy in Franklin NC diagnosed my warble noise in differential and contacted GM and new differential was installed only 1700 miles on vehicle. They treated me as good as the dealership where I bought the car ! I would recommend all my friends and family to buy from Country Side Chevy because of the excellent way I was treated all of my future GM products will absolutely be purchased there !!!!
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. The Countryside Chevrolet Team
Everyone was kind and nice to me. They went above and beyond to help me with my car and to get me a rental. Thank you Tonya and all of the service department
At Countryside Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Countryside Chevrolet Team
Great Service Manager and service department!
We recently had an emergency on our way to Atlanta when our brake lines went. We had to be in Atlanta that day and Ed Nelson , the Service Manager couldn’t have been nicer and more understanding of our needs. He went way beyond the call of duty to help us to reach our destination that day. Tonya, the Service Advisor and everyone was so friendly and helpful. Great repair work done in a timely manner! Too bad we live so far away!!
Great experience. Very clean and answered all questions.
Everyone was gracious and efficient! It was my first time to buy there and I was pleased.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We're pleased to know we have been able to exceed your expectations and really help you out! We want all our clients to have a comfortable and stress-free experience with us! It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Countryside Chevrolet and we hope to see you again. We sincerely value your business and look forward to your next visit!
friendly, efficient, work done in a timely manner , I would recommend to others.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We're pleased to know we have been able to exceed your expectations and really help you out! We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Countryside Chevrolet and we hope to see you again. We sincerely value your business and look forward to your next visit!
Awesome Staff. Very knowledgeable. Wouldn't go anywhere else!