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Reviews

Average Ratings

4.9
83 lifetime reviews. Includes reviews of Rippy Cadillac from DealerRater.com
  • Fantastic experience!

    I found the car online & called the dealership to inquire about it.I spoke to several reps & upon calling back I spoke directly to Miranda who was...

    Dealer Response

    Thank you for the great review. Congratulations on your purchase and thank you for giving Rippy the chance to earn your business.


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    I found the car online & called the dealership to inquire about it.I spoke to several reps & upon calling back I spoke directly to Miranda who was their finance specialist. To my amazement she was extremely knowledgeable about this particular car.We even came to cash terms via phone.The kicker is she actually took the time to come pick me up from my home(10 miles from the dealership) & brought me back to the dealership. I was introduced to all management & the entire staff appeared to be positive and enjoying their jobs.Miranda took care of all the paperwork & then had them clean the car up for me.It is truly different shopping at a family owned business as they realize the importance of great customer service & that there are multiple other dealers I could have purchased from. This was truly an easy transaction & I highly recommend them to anyone who wants a most pleasant shopping experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the great review. Congratulations on your purchase and thank you for giving Rippy the chance to earn your business.


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  • Made the vehicle purchasing experience easy!
    May 2, 2017

    Salesman, Justin Bass, is excellent! He found the exact vehicle we wanted...we didn't have to make any compromises. Justin took his time in expla...

    Rippy Cadillac

    Linda thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experienc...


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    Salesman, Justin Bass, is excellent! He found the exact vehicle we wanted...we didn't have to make any compromises. Justin took his time in explaining all the new features, "buttons and clicks" with our new XT5. Justin has followed up to be sure all is well. Kyle Malkin streamlined the long vehicle-purchasing process and we appreciated that. I will definitely recommend Rippy Cadillac and Justin!

    Does recommend this dealer
    Rippy Cadillac

    Linda thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience. Our knowledgeable salesmen have years of experience and can help explain some of the intricate features on our vehicles. We also try to make the actual purchasing process as easy and quick as possible. Thanks again for the review and we look forward to working with you and anyone you recommend in the future!


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  • Great Auto Dealer

    Found one of their SUV's online and called to see if this was something we were able to do , we are from the Franklinton area and being as Rippys ...

    Dealer Response

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience. Our...


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    Found one of their SUV's online and called to see if this was something we were able to do , we are from the Franklinton area and being as Rippys is in Wilmington I did not think they would be able to help us , I spoke with Jake and Michael on the phone and each picked up for each other , which was great as I did not need to start all over each time , I must say what great team work . Jake worked on everything for us on Monday and we were able to drive to Wilmington on Tuesday I must say that I was dreading the car buying process especially traveling with a six month old and a ten year old , when we arrived Jake greeted us like royalty and had everything ready for us we got to test drive the vehicle and got back and everything that was told to us was made possible and Jake made this to be the best and easiest car buying experience for us . If you are looking to buy a vehicle go to Rippys Auto World and ask for Jake .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience. Our knowledgeable sales staff can answer any questions you may have and is here to make sure the vehicle buying process is as easy as possible. Thanks again and enjoy your new vehicle!


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  • Professional Sales Staff - Enjoyed the Experience
    March 11, 2017

    This was our first purchase from Rippy and we are very satisfied. We have been getting our CTS serviced here for 2 years and have thought this wo...

    Rippy Cadillac

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 priority and we're happy to hear about your experience....


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    This was our first purchase from Rippy and we are very satisfied. We have been getting our CTS serviced here for 2 years and have thought this would be a good dealership to buy a replacement. We enjoyed the experience working with Doug Griffen and the rest of the sales staff. Doug was very knowledgeable and professional and helped guide us to the right vehicle which was a XT5. We expect to buy more cars from him in the future.

    Does recommend this dealer
    Rippy Cadillac

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 priority and we're happy to hear about your experience. Both our sales and service departments have great professional and knowledgeable staffs. We look forward to helping you again in the future. Thanks and enjoy your new Cadillac XT5!


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  • 2017 XT5
    January 6, 2017

    Great experience in purchasing our 2017 XT5. Douglas Griffen was outstanding to deal with. Very knowledgeable and not overbearing I would highly r...

    Rippy Cadillac

    Carlton thank you for leaving a review. At Rippy's delivering excellent customer satisfaction is our #1 goal and we're happy to hear about your ex...


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    Great experience in purchasing our 2017 XT5. Douglas Griffen was outstanding to deal with. Very knowledgeable and not overbearing I would highly recommend both Douglas and Rippy

    Does recommend this dealer
    Rippy Cadillac

    Carlton thank you for leaving a review. At Rippy's delivering excellent customer satisfaction is our #1 goal and we're happy to hear about your experience. We aim to treat every customer like family and try to provide the best buying experience possible. Thanks again and enjoy your new Cadillac!


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  • Fantastic Dealership
    December 30, 2016

    We have bought 5 vehicles from Rippy. Each and every experience has been absolutely fantastic. Their service is excellent as well. We not only hav...

    Rippy Cadillac

    Randall thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your repeate...


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    We have bought 5 vehicles from Rippy. Each and every experience has been absolutely fantastic. Their service is excellent as well. We not only have our new vehicles serviced at Rippy, we have our Toyota truck taken care of by them as well! A great dealership in all ways!!!

    Does recommend this dealer
    Rippy Cadillac

    Randall thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your repeated business. We believe in treating our customers fairly and with respect. This is one of the reasons we're Wilmington's Oldest Family Owned and Operated Dealership. We greatly value relationships like yours and look forward to working with you on all of your automotive needs. Thanks again and enjoy the new vehicle!


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  • One of the Best Ever!!!
    December 22, 2016

    This has been one of the best car buying experiences that I've ever had. With the exception of going through my Credit Union, this has been the e...

    Rippy Cadillac

    Anthony thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're thrilled to hear about your expe...


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    This has been one of the best car buying experiences that I've ever had. With the exception of going through my Credit Union, this has been the easiest one that I can ever remember. Douglas Griffen was our Salesman, Mrs. Sheca Furlow is a friend of ours that we met during our first vehicle purchase back in 2014 and the reason I purchased from Rippy Cadillac to begin with. Ron Alshire was our finance manger. My wife went there maybe a month or so ago to look at an SUV. Due to her work schedule that day, she got there late just before closing time. Douglas came out and spoke with her like she was his first customer of the day. She told me that he never made her feel rushed even though it was closing time and he was very patient with her. As you can imagine, requesting him was a no-brainer!! The initial car was sold before we got around to buying it, so we looked at another one and after deciding on it, the rest was history and it went by so fast, I thought my head was gonna spin. There got me a better rate than my Credit Union. My wife and I are Extremely Happy!!! Vehicle Purchased: 2014 Cadillac XTS Premium Certified Pre-Owned

    Does recommend this dealer
    Rippy Cadillac

    Anthony thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're thrilled to hear about your experience. Our knowledgeable sales and customers relations team is here to help our customers in any way possible. And our finance managers have decades of experience and can often get our customers approved and with better rates then most 3rd parties. We greatly appreciate your repeat business and look forward to working with you again in the future. Enjoy your new SUV!


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  • Successful purchasing experience
    December 4, 2016

    We recently purchased a 2016 Cadillac XTS. This is the second vehicle we have purchased from Rippy Cadillac with Ben Howell as our sales rep. The ...

    Rippy Cadillac

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience and ...


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    We recently purchased a 2016 Cadillac XTS. This is the second vehicle we have purchased from Rippy Cadillac with Ben Howell as our sales rep. The dealership worked with us to reach a deal that was fair to both parties. Ben did a great job at explaining all elements of the deal. Kyle Malkin then followed up with thorough explanation of the financial details. Afterward Ben was very patient with me in demonstrating and explaining the technology that the XTS possesses, which is significant. The fact that I am a repeat customer demonstrates my overall level of satisfaction with Rippy Cadillac.

    Does recommend this dealer
    Rippy Cadillac

    Thank you for leaving a review. At Rippy's delivering excellent customer service is our #1 goal and we're happy to hear about your experience and that you have chosen Rippy Cadillac for another vehicle purchase. Part of the reason we are Wilmington's oldest family owned and operated dealership is we know the importance of building trust and relationships with our customers. We always strive to get our customers the best deal and our knowledgeable staff is happy to answer any questions you may have. Thanks again for the review and for continuing to support Rippy's. We look forward to the opportunity to help you again in the future.


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  • Bought a GMC Adacia from here
    November 10, 2016

    I bought a GMC Acadia from them and have had a few problems with it early on. They have been extremely responsive, professional and have gone abov...

    Rippy Cadillac

    Thank you for leaving a review. Delivering excellent customer service is our #1 goal we're happy to hear about your experience. While it's unfortu...


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    I bought a GMC Acadia from them and have had a few problems with it early on. They have been extremely responsive, professional and have gone above and beyond. You can buy with confidence at this dealership!!

    Does recommend this dealer
    Rippy Cadillac

    Thank you for leaving a review. Delivering excellent customer service is our #1 goal we're happy to hear about your experience. While it's unfortunate you had a few issues with your Arcadia our dealership stands behind our products and our excellent service team is always here to help should anything arise. Enjoy your new car and feel free reach back out whenever.


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  • Outstanding!
    October 16, 2016

    Having a Cadillac CTS previously, brought me back to Cadillac again. Justin Bass was my representative. He did an Excellent job, as he was not pus...

    Rippy Cadillac

    Tom, thank you for leaving a review. We're happy to hear about your experience here at Rippy's. Delivering excellent customer service is our #1 go...


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    Having a Cadillac CTS previously, brought me back to Cadillac again. Justin Bass was my representative. He did an Excellent job, as he was not pushy yet knew his business! My experience was easy, considering this is always a nerve wracking endeavor. The service I received at Rippy was outstanding!! I was very pleased.

    Does recommend this dealer
    Rippy Cadillac

    Tom, thank you for leaving a review. We're happy to hear about your experience here at Rippy's. Delivering excellent customer service is our #1 goal and it sounds like Justin did a great job. We try to make the buying process as easy as possible without pressuring our customers, we want you to leaving here feeling 100% confident in your purchase. Thank you again and we look forward to working with you again in the future.


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