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Reviews

Average Ratings

4.8
Average based on 175 reviews
  • Great sales experience, no surprises.

    One of the best experience I ever had purchasing a new vehicle. Heather Thurber very friendly and true to her word. Explained all we needed to kn...

    Dealer Response

    Raymond, your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy Heather provided you with friendly, effici...


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    One of the best experience I ever had purchasing a new vehicle. Heather Thurber very friendly and true to her word. Explained all we needed to know and the transfer was quick and easy. Thank you, you made our day and hope to send people your way.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Raymond, your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy Heather provided you with friendly, efficient and well-informed customer service. Before your next appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! Best, Luke Mattern - General Sales Manager 800-595-1354 FREE lmattern@springfieldautomart.com


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  • Great service and kept us well informed

    The young lady, don't know her name, that I met in the breeze way was very friendly and helpful. Judy, the service rep, was very friendly and help...

    Dealer Response

    Hi William and thank you for your kind words. We are very happy to hear that Judy and the team were so friendly and helpful during your visit to o...


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    The young lady, don't know her name, that I met in the breeze way was very friendly and helpful. Judy, the service rep, was very friendly and helpful to my wife and I and a real professional. You all have a good team there. Great Job!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi William and thank you for your kind words. We are very happy to hear that Judy and the team were so friendly and helpful during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Great service and people to deal with

    The new building is absolutely beautiful. I love the way that you now have the service area. I was checked in super fast, and the servicing was ...

    Dealer Response

    Bob, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfort...


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    The new building is absolutely beautiful. I love the way that you now have the service area. I was checked in super fast, and the servicing was done almost as fast as it took to check in. The waiting area is beautiful, spacious and comfortable. It is a pleasure to deal with you and you make me almost feel like I was at home when there waiting for my servicing to be done. Great job on the building and the people that work there.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Bob, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@lewtvmrkjmipheyxsqevx.legsq.us4.gsr.awhoer.net


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  • salesmen worked very hard 2 find thetruck i wanted

    Chris Olsen worked very hard to find the truck I wanted, not all dealership work this hard for your money. highly recommended

    Dealer Response

    Thanks for this marvelous review and congratulations on your new truck! We are so pleased that Chris was able to provide you with such exceptional...


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    Chris Olsen worked very hard to find the truck I wanted, not all dealership work this hard for your money. highly recommended

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for this marvelous review and congratulations on your new truck! We are so pleased that Chris was able to provide you with such exceptional service. Enjoy your new truck and we hope to work with you again in the future. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@lewtvmrkjmipheyxsqevx.legsq.us4.gsr.awhoer.net


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  • Great Experience

    Great salesmanship and wonderful experience, I got the vehicle that fit my needs with an experienced salesman, who was friendly and helpful

    Dealer Response

    Gisele, it is important that our customers feel completely satisfied with the service they received and it made us happy to read your review. If t...


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    Great salesmanship and wonderful experience, I got the vehicle that fit my needs with an experienced salesman, who was friendly and helpful

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gisele, it is important that our customers feel completely satisfied with the service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Good People

    They were all very helpful and not overly aggressive in trying to sell me a certain car. They were patient when showing me the Bluetooth technolog...

    Dealer Response

    Tisha, thank you for taking the time to give us feedback on your latest purchasing experience at Springfield Buick GMC. We're glad to hear that ou...


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    They were all very helpful and not overly aggressive in trying to sell me a certain car. They were patient when showing me the Bluetooth technology etc. in the newer car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tisha, thank you for taking the time to give us feedback on your latest purchasing experience at Springfield Buick GMC. We're glad to hear that our team was able to give you a positive experience. Thank you for your business and enjoy your new car! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Great service,and people

    Had several warranty issues that needed attention,and the truck was going to be there awhile. I needed a loaner and they gave me a truck to drive ...

    Dealer Response

    Marty, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thoro...


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    Had several warranty issues that needed attention,and the truck was going to be there awhile. I needed a loaner and they gave me a truck to drive till mine was done. Couldn't have asked for anything more for the dealership,job well done !

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marty, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Great people to deal with

    Bought my forth truck on March 22 great people to buy from no hassle you tell them what you want that is what you get I have always done business ...

    Dealer Response

    Ray, thank you and congratulations on your purchase! We are sincerely pleased to know that Goodnow's efforts have made the difference in your car ...


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    Bought my forth truck on March 22 great people to buy from no hassle you tell them what you want that is what you get I have always done business with Ms Goodnow great person to deal with

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ray, thank you and congratulations on your purchase! We are sincerely pleased to know that Goodnow's efforts have made the difference in your car buying experience. We would love to work with you again. Take care! Sincerely, Luke Mattern - General Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Don's Heating LLC.

    Always friendly and excellent service, They are top notch

    Dealer Response

    Don, thanks for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ec...


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    Always friendly and excellent service, They are top notch

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Don, thanks for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five Star Review! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We look forward to working with you again! Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Sincerely, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com


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  • Great Service

    My husband and I saw a Lincoln MKX in stock at Springfield Buick GMC in Springfield VT. Given Springfield VT is a couple hours away, we called in ...

    Dealer Response

    I sincerely thank you for going out of your way to write this review about Springfield Buick GMC. We are pleased to hear Eric did a great job in a...


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    My husband and I saw a Lincoln MKX in stock at Springfield Buick GMC in Springfield VT. Given Springfield VT is a couple hours away, we called in advance to ensure the vehicle was still on location and when we learned it was, we decided to give it a shot. When we arrived, we were attended to promptly and told our salesman, Eric Dow, would be with us shortly and he was. Eric was professional, informative and allowed us to take whatever time needed to analyze the vehicle and review all the facts with zero pressure. When we decided to move forward with the purchase, Eric and his team made it happen. To my surprise, we left the lot that night with the beautiful vehicle and peace of mind. Springfield Buick exceeded our expectations. I highly recommend this dealership and if you are like me and dislike pushy salesmen, Eric's your guy.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I sincerely thank you for going out of your way to write this review about Springfield Buick GMC. We are pleased to hear Eric did a great job in assisting you in your purchase. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new Lincoln MKX. Thank you for your recommendation as well. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Sincerely, Luke Mattern - General Sales Manager 800-595-1354 lmattern@springfieldautomart.com


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