Basil Chevrolet Buick Cadillac

(5.0) 219 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

5.0
219 lifetime reviews.
this dealer
Not Applicable
Not Applicable
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • used vehicle purchase

    very satisfied with the vehicle purchased. courteous salesman, clean showroom, everyone pleasant to deal with! salesman was able to locate and delive

    ...

    r exactly the SUV that I was looking for. price was right. salesman went above & beyond to make sure I was completely satisfied. this is one very happy customer!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on the new vehicle! Glad to hear we were able to find exactly what you wanted. If you would like to share your experience with family

    ...

    and friends, for every person you send in who purchases a new or used vehicle, we will send you a $100!


  • SophiezSistah

    I cannot say in words how WONDERFUL this experience was...I had NEVER experienced such excellent, honest, and truthful customer service in my ENTIRE l

    ...

    ife- and NEVER when purchasing a vehicle- This dealership should seriously conduct seminars for other dealers in the area -EHEM...PAY attention local dealers- STORY-I had purchased both used and new vehicles from a renown dealership in the region with multiple lots/sites over the last 27 years- Forgive my candor...I got good deals on my purchases at the renown dealer- HOWEVER-it was a HORRIFIC NIGHTMARE when it came to the customer service- I dreaded having to get my car serviced there EVERY SINGLE TIME- it was so terrible!!!! They NEVER followed through with anything- and -well- let's just leave it at that- At BASIL-From the very moment you walk through the door, stellar customer service, respect, and no-pressure sales -this is more than impressive- it is unheard of and not seen at all nowadays----and as a single female, this was a very welcoming environment-NOT a typical 'slick-pitched', 'used car sales vibe' by any stretch of the imagination. I purchased a used vehicle and let me say I will be EXTREMELY comfortable going back to get my car serviced here as well- I would especially wish to recognize both Samantha and Jim- accommodating, friendly, HONEST- and just a sheer joy to deal with!!! THANK YOU!!!!! LOVELY people!!!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Sophie! We appreciate your business, happy driving!


  • Dan balling

    Very pleased. Allen matters treated us very well......................................................................................................

    ...

    .

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Dan!! Welcome to the family!


  • Excellant service in a very clean environment.

    It would be easier to tell you what I didn't like about Basil Chevrolet. (nothing - silence) I don't know what more to say.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Stephen!! We feel the same way about you :) Welcome to the family!


  • Great service and clean, comfortable waiting room.

    Was easily able to order from Parts Dept. exactly what was needed for my Malibu, and able to get an appointment in a timely manner. All work was perfo

    ...

    rmed efficiently and in good order.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Margaret! We appreciate your business!


  • Consumer

    Good service at time of delivery everyone very nice

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Jon! We appreciate your business!


  • Professional

    The friendly professionalism making one comfortable in the decision making. Meeting the entire staff in all departments help with any future needs.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Diane! We truly appreciate your business, welcome to the family!


  • Great service

    Helpful and professional staff. They really go out of their way to make your experience here great. I would highly recommend this dealership!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Karrie! Welcome to the family!


  • Great service

    The simplicity and caring employees made this a great experience. Also, I live far away and Basil made it possible for me to sign the papers by drivin

    ...

    g someone out here to bring them for me. Great service!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Aidan! We appreciate your business...welcome to the family!


  • It's like seeing family when you go to Basils!!

    Always happy with service and salesmen at Basils!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Linda! Welcome to the family!


Basil Chevrolet Buick Cadillac
212 E Main St Fredonia, NY 14063
New (716) 952-4181
Used (716) 241-4329
Service (716) 952-4184
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.