Summit Chevrolet Buick GMC

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
260 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 15, 2019

    I worked with Pat on my purchase. Best experience I have ever had buying a used truck! If all car sales people were as friendly and caring as Pat was it... would be a great experience for everyone! Summit Chevy is lucky to have Pat N. on their staff. Thanks again Pat! Joe G

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joe, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Pat was there to ...provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, Christopher DiMarco General Manager cdimarco@summitcars.com 315-252-7255

  • 5.0 out of 5
    November 4, 2018

    Sam was wonderful! I’ve worked with him before and am very satisfied with my purchase. His customer service is top notch! He made this process very easy... for me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing about your visit with us. Sam is an asset to Summit Chevrolet Buick GMC, and it is encouraging to hear he impressed you by deliv...ering our trademark service. If there's anything else you need, please don't hesitate to reach out. Best, Summit Chevrolet Buick GMC Team

  • January 14, 2016

    Great service in a beautiful new facility! The service team is friendly and knowledgeable. They go above and beyond to achieve customer satisfaction.... I would highly recommend Summit to anyone looking to purchase a new vehicle or someone looking for quality service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2018

    I worked with Vince and Randy. Both were terrific, they got back to me fast with quotes and answers, and tried to get me as many incentives as possible.... I ended up leasing somewhere else, but that was ONLY due to a color we wanted. They were great to work with and very helpful and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We hope you will keep us in mind for future automotive needs. Take care! Best, Summit Chevrolet Buick GMC Team

  • 1.0 out of 5
    October 5, 2018

    1yr after my purchase I had to replace the exhaust. 1.5 yrs from my purchase I had to replace all 4 tires. 2yrs. After purchase I’ve had engine work done.... 2.5 hrs after purchase I had exhaust problems again. Is it unreasonable to think that tires and exhaust should last just a little bit longer than 2.5 years? !

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 2, 2018

    They sold my son a car that he drove off the lot with the check engine light on the abs light on and traction control light on. How was this car legally... inspected? He has had this car back there 3 times in six months and they have jerked us around every time. They just keep telling us it i a 30 year-old car with 50,000 miles on it ok basically that is just broken in in my opinion. They have not gone out of their way at all to offer good service. They told us they do not fix his kind of car there. why would you sell this car then if you can't repair it. They totally ripped him off he is 21 years old and is paying for a car for 6 years that is nit reliable and does not run and they don't care. Please do not purchase a care from this sketchy dealership. I am considering reporting this to the ny state inspection board .

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    July 27, 2018

    I bought a vehicle from Summit January 20016th 2014 GMC sierra since then I have replace lifters in my truck and now I am replacing the transmission with... 111,000 miles on the vehicle with no help from Summit

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 17, 2018

    We purchased a new 2012 Chevy Equinox and when we tried to negotiate the price based on a Rockwell Simmons Ad were told basically that their ad was not... considered legitimate and after the purchase we picked up the car and were lied that you could not wax the car and had to purchase some type of sealant for the paint. I am a GM guy but will not go there again. I have also have had good result with Bob Johnson and Simmons Rockwell. Go GM but not here

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 27, 2018

    Not a good experience at all walked around the show room for 10 minuts no one at the front desk no one came and asked us if they could help us and 3 or... 4 employees seen us walking around finally when some one came to us to see if we have been helped and we said no he was apologetic but then we started talking about the vehicle we were interested in he said we couldnt get it for the price it was advertised for and tried to talk us in to somthing that we told him we had no interest in

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Paul, Thank you for leaving your honest feedback. We always try and be outgoing and friendly to anyone who walks through our doors. Somehow you m...ust have slipped through the cracks and left ungreeted for too long. That is a very rare occurrence, we promise. In regards to not giving you the advertised price, sometimes that can happen when the rebates or qualifications don't align as you initially think they would. It's an unfortunate circumstance when the vehicle you have your eyes on is a higher price point than you anticipated, but that's why we try and redirect you to a vehicle that we think will be a better fit. You turned down the suggested vehicle and that's perfectly okay as the customer. We wish you luck in your vehicle search and we hope you come back so we can show you that this experience you had with us was not the norm. -Summit

  • 1.0 out of 5
    October 22, 2017

    In my lifetime (I'm 62 years old) I've purchased 20 new vehicles. I've never been jerked around at a dealership like I was at this one. It took me days... to get my interest rate on the loan (it changed several times). I had to give them a $100 deposit to submit my credit application to the lenders and I was told that I was ineligible for a rebate because of my zip code when the rebate was a nationally advertised rebate. My advice is to avoid this place!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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