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Reviews

Average Ratings

4.8
728 lifetime reviews. Includes reviews of Lima Auto Mall from DealerRater.com
  • Friendly, helpful employees. Great price.

    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for s...

    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. D...


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    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for showed up on my Autotrader.com search from Lima Auto Mall on a Friday after hours. Not only was it exactly what I was looking for, but it was also priced about $500 lower than other similar cars I had found, including a local one in a color I didn't like as much with 4000 more miles on it. I sent an e-mail inquiry, not expecting to hear back until at least the next business day, but was surprised to get a response right away (again, this was after closing time on a Friday night). Dave Osbon and I communicated effectively over e-mail several times over the weekend and by Monday morning had agreed upon a selling price and financing. I live 240 miles away, so I needed to make sure everything was set before making this long drive. When I got there the only surprise was that they had actually managed to get me an even lower finance rate than we had previously agreed upon, so it was a pleasant surprise. The car was lacking a front license plate bracket (needed in my home state), so I was again pleasantly surprised when they offered to buy one and have it sent to me free of charge. It would have been easy to say this wasn't included and try to charge me the $15 suggested retail price for it, plus shipping, but they didn't. The car was in perfect shape, just as described, and I love it. They have called and e-mailed a couple of times to make sure that I am still 100% satisfied, which I am.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. Dave is one of our newest employees and has already shown a strong passion for great customer service and works hard to make sure they have all the information they need to make an informed purchase decision. Our non-commissioned staff really focuses on making sure you get the right car, rather than focusing on dollars. Its created a very relaxed environment both for the staff as well as the customer and we've seen tremendous results from it. It just goes to show you that no matter how far away you live, great customer service and a great deal can be attained when working with the right people. We appreciate your business very much and hopefully we will be able to serve all of your future vehicle needs as well. Thank you.


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  • Another good experience at Lima Auto Mall
    May 16, 2017

    Went in to get my vehicle repaired (new water pump, ugh!)...ended up buying a newer vehicle. My go-to salesman is Ryan Swaney. He's always helpful...


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    Went in to get my vehicle repaired (new water pump, ugh!)...ended up buying a newer vehicle. My go-to salesman is Ryan Swaney. He's always helpful, doesn't give me a runaround, answers all my questions to the point, treats me with respect and no cheesy salesmen tactics. After decision made to purchase, Mike Tanquay took care of transferring OnStar and XM Radio accounts to new vehicle and all other lose ends. Everything handled as quickly and easily as possible by these two men. This is the 6th vehicle I've purchased from Lima Auto Mall, 3 of those from Ryan.

    Does recommend this dealer

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  • New Car Purchase
    May 14, 2017

    Pruchased a used Chevy Cruze. The whole experiencce was very enjoyable. Rick Jones and Ryan Swaney were both wonderful to work with. Love the car!


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    Pruchased a used Chevy Cruze. The whole experiencce was very enjoyable. Rick Jones and Ryan Swaney were both wonderful to work with. Love the car!

    Does recommend this dealer

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  • Purchasing an SUV
    May 9, 2017

    My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs ...


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    My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs for an SUV. All questions were answered and negotiations were quite simple, successful and received a great interest rate on the vehicle. I would highly recommend this dealership to our family and friends knowing they would be taken care of with their vehicle requirements. Thank you to all of the Lima Auto Mall team!

    Does recommend this dealer

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  • Overall good experience, trade in process poor...
    May 6, 2017

    Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a pie...


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    Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a piece of cake. The salesman, Justin Engle, was kind, courteous, professional and knowledgeable about the truck. He greeted us with a smile and numerous compliments on our current car ('05 BMW 325ci which we traded in). All went well with test drive of both vehicles and then the negotiation began. The truck was priced fairly and I see no need to haggle. My trade in on the other hand was another story. The initial offer was below rough trade in according to NADA, which the dealership claimed is no longer a viable source of information and is no longer used. They later referenced NADA however when defending the price of their truck. After the better part of two hours of our Salesman going back and forth with his Manager, we finally arrived at a disappointing offer for our car. This process is common and the same process as I had experienced in 1987 when I bought my first new car. There has to be a better way, it's just too painful. After "the deal" was settled, it was off to the Finance Manger, Aaron Brougher who was a delight. We hammered out the paperwork and arranged for Ziebart protection which seems quite impressive so far. All was set and we left feeling somewhat good about the deal. Two days later we returned to pickup the truck and all went perfectly. If it weren't for the trade in issue, this would have been a nearly perfect experience. So, think long and hard before trading in, and if you do prepare yourself for the worst. No trade in, enjoy the experience!

    Does recommend this dealer

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  • Fast friendly service
    April 21, 2017

    Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They work...


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    Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They worked around my schedule and didn't waste my time. Justin was very knowledgeable regarding product knowledge and answered all my questions.

    Does recommend this dealer

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  • Quick, Easy, Affordable
    April 20, 2017

    This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer serv...


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    This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer service is unmatched. I was in and out in less than 2 hours on my day of purchase. He even helped me with scheduling an install for a remote car starter and set up my On Star for me. Rob and the rest of the team at Lima Chevy are a class act. I would recommend 10/10 times!

    Does recommend this dealer

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  • Best experience ever!!
    April 14, 2017

    My husband and I drove 2 hours to purchase our new Tahoe from Justin. We will be driving 2 hours again when it is time for a new one! Honestly- ...


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    My husband and I drove 2 hours to purchase our new Tahoe from Justin. We will be driving 2 hours again when it is time for a new one! Honestly- it was easiest and best car buying process we've ever had. Justin had everything ready for us to sign when we got there and despite keeping him and Aaron late on a Friday night- they were extremely welcoming and fun to work with. I spent a lot of time searching for "the one" and so thankful my search ended at Lima Auto Mall.

    Does recommend this dealer

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  • Five stars!
    April 12, 2017

    Very impressed with the staff at Lima Auto Mall! From the first initial email to the moment we walked out the door the staff was courteous and inc...


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    Very impressed with the staff at Lima Auto Mall! From the first initial email to the moment we walked out the door the staff was courteous and incredibly helpful.

    Does recommend this dealer

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  • I purchase all of my vehicles from Lima Auto Mall
    April 4, 2017

    I have purchased three vehicles from this location and will be back!!! They are very friendly and want to see you leave satisfied! They have wor...


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    I have purchased three vehicles from this location and will be back!!! They are very friendly and want to see you leave satisfied! They have worked with me every time!

    Does recommend this dealer

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