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Used 888-229-5946 Email Dealer
Service 877-660-8802

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Reviews

Average Ratings

5.0
Average based on 140 reviews.
  • Friendly, helpful employees. Great price.

    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for s...

    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. D...


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    I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for showed up on my Autotrader.com search from Lima Auto Mall on a Friday after hours. Not only was it exactly what I was looking for, but it was also priced about $500 lower than other similar cars I had found, including a local one in a color I didn't like as much with 4000 more miles on it. I sent an e-mail inquiry, not expecting to hear back until at least the next business day, but was surprised to get a response right away (again, this was after closing time on a Friday night). Dave Osbon and I communicated effectively over e-mail several times over the weekend and by Monday morning had agreed upon a selling price and financing. I live 240 miles away, so I needed to make sure everything was set before making this long drive. When I got there the only surprise was that they had actually managed to get me an even lower finance rate than we had previously agreed upon, so it was a pleasant surprise. The car was lacking a front license plate bracket (needed in my home state), so I was again pleasantly surprised when they offered to buy one and have it sent to me free of charge. It would have been easy to say this wasn't included and try to charge me the $15 suggested retail price for it, plus shipping, but they didn't. The car was in perfect shape, just as described, and I love it. They have called and e-mailed a couple of times to make sure that I am still 100% satisfied, which I am.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business. I'm glad we were able to provide to you, the kind of exceptional experience that we strive for with every customer. Dave is one of our newest employees and has already shown a strong passion for great customer service and works hard to make sure they have all the information they need to make an informed purchase decision. Our non-commissioned staff really focuses on making sure you get the right car, rather than focusing on dollars. Its created a very relaxed environment both for the staff as well as the customer and we've seen tremendous results from it. It just goes to show you that no matter how far away you live, great customer service and a great deal can be attained when working with the right people. We appreciate your business very much and hopefully we will be able to serve all of your future vehicle needs as well. Thank you.


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  • Thank you

    Thank you, Cameron and Lima Auto Mall! You continued to search for the vehicle that would meet our specifications. I appreciate your continued c...


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    Thank you, Cameron and Lima Auto Mall! You continued to search for the vehicle that would meet our specifications. I appreciate your continued commitment in helping us. Our crazy, busy life didn't make it easy! You were very respectful of our time and extremely helpful!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Oustanding service

    service department is outstanding from time you call to time car is tepaired they go out of there way to help you


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    service department is outstanding from time you call to time car is tepaired they go out of there way to help you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Everything that I would expect

    I am always very pleased with the service that I receive when I bring my vehicle in to be serviced. Very friendly, professional and courteous staff.


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    I am always very pleased with the service that I receive when I bring my vehicle in to be serviced. Very friendly, professional and courteous staff.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2016 Chevrolet Purchase

    I had the pleasure of working with Steve and he was amazing! After explaining my needs for a new vehicle, he knew exactly the type of SUV I was lo...


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    I had the pleasure of working with Steve and he was amazing! After explaining my needs for a new vehicle, he knew exactly the type of SUV I was looking for and then put together a super deal so that I could affort to drive the new Chevy I've wanted for a long time. The whole team worked their tails off to make a new SUV possible for me and I can't thank them enough! Lima Auto Mall cares about people and truely are your friend in the car business. I would highly recommend and look forward to servicing my new Chevrolet at their dealership. Well Done!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • FANTASTIC SERVICE & SALES TEAM

    As always lima auto mall sales & service team does a fantastic job . This is my 2nd car i purchased from them and when its time i will drive the e...


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    As always lima auto mall sales & service team does a fantastic job . This is my 2nd car i purchased from them and when its time i will drive the extra 50 miles to buy again...

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Outstanding buying experience

    My wife and I called ahead to look at a car we had some interest in. Upon arriving, the salesman had cleaned that car and had it placed at the doo...


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    My wife and I called ahead to look at a car we had some interest in. Upon arriving, the salesman had cleaned that car and had it placed at the door. He was also standing beside outdoors. Ultimately we did not purchase that car. Rather we were invited into the showroom and ultimately purchased another vehicle. The salesman was exceptional in his knowledge of that car, the dealership was eager to sell, and the negotiation process went smoothly and without stress. Every effort was provided to us to see, drive, feel and explore the car we bought. I will return to this dealership to purchase my next vehicle. There was no lying or manipulation or misrepresentation. A perfect example of how Cadillac would like its dealership to reflect "Cadillac Values". I am very proud to have bought my new car here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service department!

    Had a great experience with the service department, they went over and beyond the expectations of what was needed. Had great customer skills. I ap...


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    Had a great experience with the service department, they went over and beyond the expectations of what was needed. Had great customer skills. I appreciated the thorough check on my cars care. I liked the fact that I felt like they cared about my cars future care. As well as you can tell they care about their customers overall safety. I had over heard a service dept. Team member discussing the safety of a customer and it showed he really cared. Good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent

    Traded vehicle for a new 2016 Equinox. Rob Crist was very courteous and helpful completing the transaction.


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    Traded vehicle for a new 2016 Equinox. Rob Crist was very courteous and helpful completing the transaction.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • vehicle service

    Quality service as always! The customer service is the best that I have ever experienced. I will always do my car buying and services there! I hav...


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    Quality service as always! The customer service is the best that I have ever experienced. I will always do my car buying and services there! I have recommended The Lima Auto Mall to a few friends and family, some have purchased cars there and they were very pleased with the service they received.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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