Fuccillo Chevrolet of Adams

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
159 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 15, 2019

    A couple of days ago, we took my husbands truck into Fuccillo's in Adams NY for repairs. While we were there, I met a really nice young man named Bud Smith.... I mentioned, in the spring we would probably be back for a new truck, we hadn't been able to find what my husband was looking for but as it happened Bud found exactly what we wanted. Most important, while we were filling out the paperwork for the new truck, I received a call that my mom was being taken to St. Joseph's hospital in Syracuse and I needed to get there. We had already turned over our truck but our "new" truck was not ready. The staff handed us a set of keys to a beautiful Jeep Cherokee so we could get to the hospital ASAP. We love Fuccillos from the sales staff to the service department, they really understand the importance of family and to me, that's HUGE!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your kind words about your experience at Fuccillo Chevrolet Buick! We love our happy customers and are ...honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Sincerely, Fuccillo Chevrolet Buick Team

  • 5.0 out of 5
    April 12, 2019

    Easy go pick out the car truck suv and sign and drive easier than getting a cell phone love it here buy or lease don’t go anywhere else

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share ...your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Dave Currier - GM (800) 235-8037

  • February 5, 2019

    Ed Donato went above and beyond to make buying a car smooth and painless!! I highly recommend doing business with them! Nothing was better than being handed... keys to a gorgeous new car!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joe, we appreciate this great review! We are thrilled that Ed went above and beyond to make your car buying experience smooth and painless. Congratula...tions on your new car. If there is anything else that we can do for you please don't hesitate to reach out. Sincerely, Dave Currier - GM (800) 235-8037

  • 5.0 out of 5
    October 19, 2018

    I highly recommend this service department for vehicle repair, even if you don't own a GM product....The facilities are clean, the personell friendly and... the service department awesome....Charles is the best mechanic on the planet and Erin is the best service writer.....Any service I need is handled flawlessly. This dealership will be at the top of my list when looking for a new Chevrolet..

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your review! Happy customers are our goal and our mission at Fuccillo Chevrolet of Adams, and it's exciting to see that this ser...vice was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Sincerely, Dave Currier - GM (800) 235-8037

  • 1.0 out of 5
    June 9, 2018

    Fuccillo's GM Service Department in Adams, NY 13605 had the worst costumer service I have ever experience. I schedule an appointment on 2 June 2018 for... 9 June 2018 to have a differential seal replaced on my Silverado. Costumer service was supposed to contact me the following business day and give me a general estimate on parts and labor. Their service rep Patrick call me the following business day and requested my VIN so he could prepare the estimate. He said he would call me back after lunch with a quote, but he never did. I call back around 4:00 PM the same day, and he stated he still did not have an estimate yet and he would call me back first thing in the morning. The next day I did not get a call. So, I called Patrick back in the afternoon again. Patrick stated he did not have an estimate busy, but he would call me back tomorrow. This morning I show up at Fuccillo's GM in Adams, NY 13605 for my appointment, and Patrick is there to greet me. Patrick states that I do not have an appointment. I informed Patrick that I have an appointment for 8:00 AM this morning. Patrick stated he had no record of it. I went back to my house got my appointment card that was given to me by the young lady that scheduled my appointment and brought it back to Patrick. Patrick stated it did not have his name on it and he did not care. I stated that the appointment card had Fuccillo GM name on it. If you are unable to give an estimate, be a professional, let the customer know. If you cancel an appointment, be a professional, and let the customer know, if a customer has an appointment card for your service department with someone else's name on it, you do not tell the costumer that you don't care because it not my name on it. I WILL NEVER DO BUSINESS WITH FUCCILLO AGAIN. AT ANY DEALERSHIP, IN ANY CITY, IN ANY STATE.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 12, 2018

    Ed did an excellent job he made this process very easy I would come back again and again I was actually a customer in 2007 and he made the process very... simple we did most of it through phone calls and text messaging and I couldn’t be happier I will recommend him over and over again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share y...our comments with our team and we look forward to working with you again down the road. Sincerely, Dave Currier - GM (800) 235-8037

  • 5.0 out of 5
    April 3, 2018

    Iv bought many cars and trucks and so has my family Ed has went way beyond to help us and our friends and family always helpfull an knowledge about every... vehicle that they sell

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    James and Melissa, Ed is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon! Sincere...ly, Dave Currier - GM (800) 235-8037

  • 5.0 out of 5
    February 9, 2018

    Thank you Ed Donato for your excellent service in finding Anna and I our next used car. We appreciate all you have done. Pete and Anna Rose

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for this marvelous review and congratulations on your new car! I am so pleased that Ed was able to provide you with such exceptional service. E...njoy your new vehicle! Sincerely, Dave Currier - GM (800) 235-8037

  • 5.0 out of 5
    December 27, 2017

    Overall our buying experience was like dealing with friends, could not have been better. Kyle Currier our sales advocate was enthusiastic and knowledgeable.... He took his time in explaining new vehicle options and processes with a no rush attitude. He is a definite asset to the Fuccillo family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your purchase, Wayne! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any wa...y. It's delightful to know Kyle provided you with such a memorable and outstanding experience. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Dave Currier - GM (800) 235-8037

  • 5.0 out of 5
    December 18, 2017

    Mike was absolutely excellent. First car buying experience and he surely made it a great won! He went above and beyond to make the deal happen, I was able... to contact him about any questions I had even when he wasn't working, he followed up with me to make sure I was completely satisfied, sat in the new car with me and explained every button and gadet to me, hooked up my blue tooth and he's just absolutely fanatstic! I highly recommend anyone looking for a new vehicle to make the drive and see Mike because if it can happen he will make sure it does. Thanks again Mike!!!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking a moment to write us this feedback, and also for the 5-star review! I will be sure to let Mike know about your positive experienc...e with him, as he is always happy to know how he can go above and beyond for the clients that he works with. Enjoy driving your new car, and have a great day! Sincerely, Dave Currier - GM (800) 235-8037

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