Reviews

Average Ratings

4.8
47 lifetime reviews.
  • prompt contact, very professional

    I received a call for Royston the morning after I put in my inquiry. The salesperson was very professional and she got back to me just as she had ...

    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that our...


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    I received a call for Royston the morning after I put in my inquiry. The salesperson was very professional and she got back to me just as she had promised. Very pleasant experience.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that our team member provided you with a very pleasant experience during your visit. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Andy Smith, Customer Relations Manager, andy@roystonchevrolet.com


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  • Local guy

    Good response and very professional. Staff was punctual and did as they said they would. Received a phone call when repairs were complete. They al...


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    Good response and very professional. Staff was punctual and did as they said they would. Received a phone call when repairs were complete. They also did updates on computer as precautionary. Very good service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great service, friendly staff

    Went in for assistance in removing soft top from new vehicle that was purchased from another Royston dealer. They completed this task for me with...


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    Went in for assistance in removing soft top from new vehicle that was purchased from another Royston dealer. They completed this task for me without charge in a timely fashion. I was very happy and ready to go in no time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service, no waiting time

    came in they address the problem on my lunch, ordered part, received parts the next day and fixed the issue all in 3 days


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    came in they address the problem on my lunch, ordered part, received parts the next day and fixed the issue all in 3 days

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Very friendly staff. Made the buying process easy and hassle free. I felt that everything was very fair. I love my new car and hope to be a life l...


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    Very friendly staff. Made the buying process easy and hassle free. I felt that everything was very fair. I love my new car and hope to be a life long customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dedicated

    Friendly and they are very determined to get you financed so you can drive away with the vehicle that you are really wanting

    Dealer Response

    Jeremy, the team is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Regards...


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    Friendly and they are very determined to get you financed so you can drive away with the vehicle that you are really wanting

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeremy, the team is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Regards, Mark Mullins | GM | mmullins@roystondodge.com


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  • A very satisfied customer indeed!

    Great friendly service! No pressure just good guidance in the decision making progress. You have a real Gem in Gary Huff! He brings a lot to the t...

    Dealer Response

    Roe, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go a...


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    Great friendly service! No pressure just good guidance in the decision making progress. You have a real Gem in Gary Huff! He brings a lot to the table! I hope to do business with him again. And Jay your finance guy just went above and beyond as well to get me the best deal possible. You seem to have a really great team all the way around. People there are very kind and inviting in their demeanor. Just thinking about my interactions with these gentlemen makes me very happy. I am very satisfied with my experience at Royston Chevrolet in Rogersville, Tennessee.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Roe, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Mark Mullins | GM | mmullins@roystondodge.com


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  • Great service.

    Treated very well. Staff in service very helpful and knowledgeable. Took care of what needed done in a quick and timely manner. What I done was a ...

    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat. If there...


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    Treated very well. Staff in service very helpful and knowledgeable. Took care of what needed done in a quick and timely manner. What I done was a safety recall.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Regards, Mark Mullins | GM | mmullins@roystondodge.com


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  • Service for recalls

    The service staff was very courteous and extremely accommodating. I was scheduled an appointment quickly and was offered a shuttle to work and eve...

    Dealer Response

    Angela, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that...


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    The service staff was very courteous and extremely accommodating. I was scheduled an appointment quickly and was offered a shuttle to work and even a loaner car if my repairs weren't completed by the end of the day. They stayed in contact with me throughout the day as to the progress of my repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Regards, Mark Mullins | GM | mmullins@roystondodge.com


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  • very nice, friendly dealership

    friendly, very nice, and quick to complete the job. The service people and the cashier were really nice. great job thanks.

    Dealer Response

    Thanks for your perfect review, James! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent cus...


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    friendly, very nice, and quick to complete the job. The service people and the cashier were really nice. great job thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your perfect review, James! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Emily West, Customer Relations Manager, emily@roystonauto.com


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