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Reviews

Average Ratings

4.6
Average based on 37 reviews
  • prompt contact, very professional

    I received a call for Royston the morning after I put in my inquiry. The salesperson was very professional and she got back to me just as she had ...

    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that our...


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    I received a call for Royston the morning after I put in my inquiry. The salesperson was very professional and she got back to me just as she had promised. Very pleasant experience.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that our team member provided you with a very pleasant experience during your visit. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Andy Smith, Customer Relations Manager, andy@roystonchevrolet.com


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  • great job done washing and waxing my 09 jeep

    had oil change. wash and wax. the wash and wax job done was great! when I picked jeep up and checked oil it was a half quart low and had to go bac...

    Dealer Response

    Thank you for taking the time to share your experience with us, Roger. We appreciate your feedback as it helps us grow as a dealership. We will be...


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    had oil change. wash and wax. the wash and wax job done was great! when I picked jeep up and checked oil it was a half quart low and had to go back in to get them to add oil.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us, Roger. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Great service and quick appointment!!

    Quick service! I was on vacation and needed an oil change and as soon as I called Royston they got me in immediately. A very smooth experience!

    Dealer Response

    Melissa, we're excited to hear that the team took care of you and that everything went very smoothly. We hope to see you again in the future. Reg...


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    Quick service! I was on vacation and needed an oil change and as soon as I called Royston they got me in immediately. A very smooth experience!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, we're excited to hear that the team took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Awesome sales Rep

    Kevin W knew what I was looking for... Just by describing why I wanted. Went out of his eyes to help me get this car for my wife, considering ther...

    Dealer Response

    Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Kevin was able to meet your needs. At Royston of Rogersvill...


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    Kevin W knew what I was looking for... Just by describing why I wanted. Went out of his eyes to help me get this car for my wife, considering there was a lot of back and forth since my wife works days in Kingsport and I had to make sure she liked the car. He pushed hard to make sure the car got financed for us. He is like one awesome dude!!!!! 2 hours after we took possession of it we had a wreck, I had to go back down there over some missing papers I had trouble getting, and the entire staff had heard and asked me if we were ok!!!! You normally don't find that much concern most places! That made me decide any car I buy will come from there, it's well worth the drive from Kingsport

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Kevin was able to meet your needs. At Royston of Rogersville, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Extremely satisfied!

    Everybody was spot on during the service. Our sales rep even went out of her day to entertain my children while I was filling out some paperwork....

    Dealer Response

    Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional servi...


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    Everybody was spot on during the service. Our sales rep even went out of her day to entertain my children while I was filling out some paperwork. To me, that is priceless!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our staffs were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Clean facility, Explained problem clearly

    Polite and friendly service people. Arranged appointment quickly and ordered parts for next day. Car was left clean inside with no grease on carpe...

    Dealer Response

    Glynis, I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every cust...


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    Polite and friendly service people. Arranged appointment quickly and ordered parts for next day. Car was left clean inside with no grease on carpet or steering wheel.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Glynis, I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer with a friendly and polite service experience. Your feedback is a testimony that our dedication has really paid off. Be well, Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Great service

    Quickly determined problem Same day appointment. Always courteous employees. Have been a long time customer. Will keep coming back to them.

    Dealer Response

    Marilyn, thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. P...


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    Quickly determined problem Same day appointment. Always courteous employees. Have been a long time customer. Will keep coming back to them.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marilyn, thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials! Best, Emily West, Customer Relations Manager, emily@roystonauto.com


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  • Friendly Environment, Works to Assist the Customer

    Mike Collins worked with the Sales Manager and myself to make our deal happen. The dealership was willing to work with us to make the sale/purcha...

    Dealer Response

    Rick, thank you for the wonderful review and for traveling from quite a distance to do your business with Mike. We will continue to offer the best...


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    Mike Collins worked with the Sales Manager and myself to make our deal happen. The dealership was willing to work with us to make the sale/purchase possible. Also, Mike took time to go over all the features of the car that we were interested in. The purchase was for my youngest daughter that is headed to college and Mike took the time to personally work with her. We drove over 300 miles to the Royston Dealership and paid to stay overnight. It was worth our time, money and effort.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rick, thank you for the wonderful review and for traveling from quite a distance to do your business with Mike. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Check us out on Facebook for access to our exclusive specials! Best, Emily West, Customer Relations Manager, emily@roystonauto.com


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  • The first time I saw your face

    The first time I saw her face it was so nice she sit me down reviewed my options and we drove the car that I was really wanting I thought the expe...

    Dealer Response

    Romelda, thank you for reviewing your time spent at here at our dealership. Reviews like yours provide encouraging feedback and let us know we are...


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    The first time I saw her face it was so nice she sit me down reviewed my options and we drove the car that I was really wanting I thought the experience that I had with her was acceptable,she was really trying to help me out.she was so inspiring,considerate and nice.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Romelda, thank you for reviewing your time spent at here at our dealership. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best regards, Andy Smith, Customer Relations Manager, andy@roystonchevrolet.com


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  • service to vehicle and recalls

    The service manager is always very efficient and nice. He keeps you updated on what is going on with your vehicle.

    Dealer Response

    Kathy, thank you so much for taking the time to leave this wonderful review. We're glad to know that our team member has always been very efficien...


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    The service manager is always very efficient and nice. He keeps you updated on what is going on with your vehicle.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, thank you so much for taking the time to leave this wonderful review. We're glad to know that our team member has always been very efficient and nice during your visits. If there is anything more that we can do please come back and see us again. Take care! Best regards, Andy Smith, Customer Relations Manager, andy@roystonchevrolet.com


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