Reviews
Write a reviewfraudulent dealer buy anywhere else!!!
bought new c8 corvette 29 days ago. sent $1000 deposit to hold car flew in we forgot about the down payment they agreed said would have out next business day. that was 4 calls and we promise we sent it..oops no we forgot we will get out asap. never received 1000 or title!! buyer beware crooks!!!
fraudulent dealer buy anywhere else!!!
bought new c8 corvette 29 days ago. sent $1000 deposit to hold car flew in we forgot about the down payment they agreed said would have out next business day. that was 4 calls and we promise we sent it..oops no we forgot we will get out asap. never received 1000 or title!! buyer beware crooks!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for discussing this issue with us. We appreciate your patience as we worked through all of this. According to our records, the documents and a check have both been delivered. We are so sorry for the delay and inconvenience this has caused you. Thanks again for letting us make things right. Sincerely, The Grand Rapids Chevrolet GMC Team
Very happy with the car buying experience here!
Very happy with the car buying experience here! My sales rep Matt responded to my request to see the vehicle extremely quickly. Had the car in pristine shape when I arrived to test drive it. I was in and out of there in an hour and a half, and came home with the car of my dreams! I could not be happier to have dealt with them....they are wonderful!
Very happy with the car buying experience here!
Very happy with the car buying experience here! My sales rep Matt responded to my request to see the vehicle extremely quickly. Had the car in pristine shape when I arrived to test drive it. I was in and out of there in an hour and a half, and came home with the car of my dreams! I could not be happier to have dealt with them....they are wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Grand Rapids Chevrolet GMC Team
Dry helpful and responsive.
Dry helpful and responsive. I will refer anyone I know to this dealer in the future
Dry helpful and responsive.
Dry helpful and responsive. I will refer anyone I know to this dealer in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Grand Rapids GM Team
I'm still communicating with them and looking at the...
I'm still communicating with them and looking at the Volkswagen GTI...they've treated me well so far and have been very helpful with making a decision on the car. I'd recommend them to anyone,
I'm still communicating with them and looking at the...
I'm still communicating with them and looking at the Volkswagen GTI...they've treated me well so far and have been very helpful with making a decision on the car. I'd recommend them to anyone,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Grand Rapids GM Team
Grand Rapids gm
Mary was very helpful. Was going on vacation and set us up with Stacy to view truck and ended up buying truck in a very short time.
Grand Rapids gm
Mary was very helpful. Was going on vacation and set us up with Stacy to view truck and ended up buying truck in a very short time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Grand Rapids GM Team
Truck repair
I needed to have my head light replaced. They got me in very soon and gave me a loaner truck, while they were working on it.
Truck repair
I needed to have my head light replaced. They got me in very soon and gave me a loaner truck, while they were working on it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the nice review, Virginia! It was a pleasure to assist you and please let us know when we can do so again! Kind regards, The Grand Rapids GM Team
Top Notch Service
I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!
Top Notch Service
I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good experience. No pressure from sales staff. Very he
Very helpful in explaining all the options on the car and working with us on the financing and transferring title. Overall experience was Very good.
Very good experience. No pressure from sales staff. Very he
Very helpful in explaining all the options on the car and working with us on the financing and transferring title. Overall experience was Very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Very friendly service staff, not so friendly front desk girl. She was rude to us when we purchased our car also. To the point we may not purchase from this dealer in the future.
Service
Very friendly service staff, not so friendly front desk girl. She was rude to us when we purchased our car also. To the point we may not purchase from this dealer in the future.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thankyou for your feedback. We will work with our front desk person. If you have any feedback in the future, please contact Jake Lorentz so he can make changes. Thanks again for the feedback. That is how we get better.
Purchased a new 2017 Chevy Silverado Z71
I couldn't have asked for a better experience then at Grand Rapids GM. They went out of their way to make my wife and I feel comfortable while making the purchase of our new truck. I would recommend Grand Rapids GM to anyone for sure!
Purchased a new 2017 Chevy Silverado Z71
I couldn't have asked for a better experience then at Grand Rapids GM. They went out of their way to make my wife and I feel comfortable while making the purchase of our new truck. I would recommend Grand Rapids GM to anyone for sure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
