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Reviews

Average Ratings

4.6
15 lifetime reviews.
  • Great Service and Clean Facilities

    They went out of there way to come down on price and new tires! without me requesting! Grand Rapids GM took great care of me. Thanks Nate for my n...


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    They went out of there way to come down on price and new tires! without me requesting! Grand Rapids GM took great care of me. Thanks Nate for my new 2012 Impala!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • AWESOME SERVICE

    AWESOME TO WORK WITH! VERY FRIENDLY AND ACCOMMODATING! I WOULD RECOMMEND GRAND RAPIDS GM FOR BOTH SALES AND SERVICE! GIVE THEM A CALL!


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    AWESOME TO WORK WITH! VERY FRIENDLY AND ACCOMMODATING! I WOULD RECOMMEND GRAND RAPIDS GM FOR BOTH SALES AND SERVICE! GIVE THEM A CALL!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Experience

    After the excellent experience that we had purchasing our new truck, we would highly recommend Grand Rapids GM. Dan Dobie was great to work with. ...


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    After the excellent experience that we had purchasing our new truck, we would highly recommend Grand Rapids GM. Dan Dobie was great to work with. We got a good deal, too, while keeping our business local. Check them out when searching for your new vehicle!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Top of the line!!

    I would recommend Grand Rapids GM to anyone! In the past 3 years my husband, mother-in-law, father-in-law, sister-in-law, brother and myself have ...


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    I would recommend Grand Rapids GM to anyone! In the past 3 years my husband, mother-in-law, father-in-law, sister-in-law, brother and myself have bought vehicles from GM. Whether new or used we received the best service and amazing prices. My in-laws all drove from the cities to work with Nathan Davies and the team at GM. My husband and I continue to service our vehicles at GM and get all oil changes there. I chose to lease my vehicle and they made it so easy and understandable. Definitely do business at gm!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great place for sales and service!

    I go to Grand Rapids GM for all my sales and service needs. Very helpful ppl and wouldn't go anywhere else!


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    I go to Grand Rapids GM for all my sales and service needs. Very helpful ppl and wouldn't go anywhere else!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • DONT GO!!!!

    For the love of god, if you are looking for a place to buy a vehicle DO NOT GO THERE!!!! SalesMEN are as snooty as a teenaged girl. The salesmen I...

    Dealer Response

    We apologize about your experience. We take pride in training our consultants to be friendly and helpful (otherwise they can't work here) I would...


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    For the love of god, if you are looking for a place to buy a vehicle DO NOT GO THERE!!!! SalesMEN are as snooty as a teenaged girl. The salesmen I dealt with wasn't helpful. Like talking to a wall.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We apologize about your experience. We take pride in training our consultants to be friendly and helpful (otherwise they can't work here) I would greatly appreciate if you call Jake Lorentz 327-2201 and provide us with the feedback we can utilize to change / improve someone's customer service skills. Again we apologize. We know (and we teach our consultants) that if we are not helpful and nice we won't sell you a car. So we appreciate your feedback to improve our quality of service.


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  • Seriously who does that?

    Had to have my truck towed to Rapids from Jacobson and have them fix my Serpentine belt during that big snow storm. It was done before 2pm but her...


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    Had to have my truck towed to Rapids from Jacobson and have them fix my Serpentine belt during that big snow storm. It was done before 2pm but here's where these guys are GREAT! They were shutting down so their staff could get home safe. "You can grab your Tahoe now and call in on Monday and pay for it then?" Who does that? I have never been there before, they don't know me. Gotta love "up north people". Thanks for taking care of me Service Department. It sucked that it happened but it took a lot off my mind and made my deer hunting weekend better knowing it got fixed right away...and yes, I shot my deer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Dan Dobie and all staff

    I just purchased a 2011 Chevy Silverado 2500. It is my 17th or 18th vehicle purchase from Dan. The process went smoothly. Dan and Larry were very ...


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    I just purchased a 2011 Chevy Silverado 2500. It is my 17th or 18th vehicle purchase from Dan. The process went smoothly. Dan and Larry were very accommodating to me and that helped the process even more. I noticed two issues when I drove it: Leaking windshield washer reservoir, and a check airbag indicator light. These two problems were corrected and I was able to take delivery of my truck yesterday. Bob and the service staff are great to work with and they get all my vehicle maintenance business. Rapids GM is is great place to do business. Sincerely, Randy

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • New meaning to the buying experience!

    Buying vehicles at Grand Rapids GM is like no other buying experience I've had. Nate Davies, our sales consultant, was most helpful and concerned ...


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    Buying vehicles at Grand Rapids GM is like no other buying experience I've had. Nate Davies, our sales consultant, was most helpful and concerned with our satisfaction. There was no pressure, and in fact, it was a fun experience! Leigh Lonson and his staff have always created a relaxed, customer comes first atmosphere. I challenge anyone to beat their prices as well!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great people, great deal!

    Our salesman (Nate Davies) and the sales manager (Jake Lorentz) were helpful and pleasant to do business with! I stop in at Grand Rapids GM many t...


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    Our salesman (Nate Davies) and the sales manager (Jake Lorentz) were helpful and pleasant to do business with! I stop in at Grand Rapids GM many times to visit with Leigh Lonson and the rest of his staff. Nate Davies is a superb salesman, although I don't even think of him as a salesman. He is most helpful and possesses strong people skills! Last but not least, I challenge you to find a better deal than what Grand Rapids GM will offer you! It as always was a most enjoyable experience!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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