Lyons GM

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
147 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    April 24, 2019

    A Brush with Death. I drive a newer Silverado truck. It was in the shop over 3 weeks for a transmission rebuild, warranty work. I drove the rental car... that morning from Mexico Beach, Florida to Lewisburg TN. It was my Birthday and I had dinner plans with friends. I picked it up my truck, drove across the city, to Hendersonville. Parked, with the truck running, AC on, and talked on the phone 20 min. work related. My husband beeped in and I returned his call, as he is still in Florida. Soon, I notice my arms going numb and I’m beginning to black out. John was informed on want was happening. I get a high feeling and black out again. My words are slurred and I can barely speak. John yells at me to call an ambulance or walk across the street to my friend house. I somehow open the door and turnoff the key. Slowly I come back to life and walk across the street. The next morning I realize I have an exhaust leak from the transmission repair. Carbon monoxide poisoning almost killed me, I’m almost positive. Following day I’m still not feeling not feeling well, I dropped the truck back off at the dealer. I drove across the street and spent the day laying around the ER. I now have over $1600 in medical bills. Lyon’s turned the claim into their insurance company and of course the insurance adjuster nor dealership will return my calls. My truck has been in the shop 6 to 7 times for transmission issues. The truck jerks like it did before the rebuild. The last time service refused to return my calls. I made a formal complaint to GM and the dealer called me within an hour to make an appointment. Horrible customer service, even after speaking with Richard the owner several times. I have a bad transmission and I’m out $1600.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    February 8, 2018

    Decent dealership to buy a NEW vehicle with a little haggling on the price, sales staff treated me well although time consuming. As for the service dept,... I would not bring my vehicle there on my own $$, and would be nervous on a freebie.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • April 14, 2017

    Just really good people to do business with. No hastle, just simple business. The salesman, Chad Brown, it's very good at his job and very personable....

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Janice, so glad to hear of your satisfaction with and our dealership. We value your business, and truly appreciate when our customers take the time to... share this like you did. Please let us know if there is anything with which we may assist you. Thank you. Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 17, 2017

    The Lyon's team always goes above and beyond to exceed my expectations. They do great work in their service department, my truck always comes back washed... and vacuumed, and they are always smiling and going the extra mile. I will never buy anywhere else.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    William, so good to hear that you are pleased with our dealership. We value your business and your taking time out to share this on the Cars.com websi...te. Please feel to reach out to us at any time, if there is anything at all with which we may assist you. Thank you, Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 16, 2017

    Friendly service employees very efficient. My vehicle was ready before the time that it was promised. Even had my vehicle washed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, Thank you so much for your kind words and for your much valued business. Please let us know at any point how we may better serve you. Sincere...ly, Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 15, 2017

    From they buying process to the service department I felt like extra care was taken to make sure that I was satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brandon, We are very appreciative of your sales and service business, as well as your taking time out to share on this website. Please let us know if ...there is anything with which we may assist you. Thank you. Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 15, 2017

    It's pretty awesome that you will pick up the vehicle, leave a loaner and deliver the car back after the work is done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ronald, Thank you so much for your kind words. It is our goal to build long term satisfied customers who will recommend us to their family and friends.... We truly value your business and for taking time out to share this on this website. Sincerely. Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 14, 2017

    Great service as usual and reliable as always.I will continue to use your dealership. Great example of good business model.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jonathan, Thank you so much for your business and kind words about our dealership. Please let us know if there is anything that we can do to better se...rve you. Sincerely, Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 14, 2017

    Good customer service. Love that a car wash is included in the service. Service dept. goes above expectations to take care of customer needs

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susie, We are very appreciative of your business and for sharing this here. It is our goa to give you top notch service and always strive to keep our ...loyal customers satisfied. Thank you. Michael Keiser Customer Experience/Internet Sales Manager

  • 5.0 out of 5
    April 13, 2017

    After the purchase the care is awesome!!!! never experienced that with other dealers. If there is a problem they take care of it right away.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, So good to hear from you. We greatly value your business and appreciate your taking time out to share your kind words on this website. Thank you.... Michael Keiser Customer Experience/Internet Sales Manager

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