Montrose Buick GMC Cadillac Hours
Montrose Buick-GMC-Cadillac and Montrose Nissan in Hermitage are proud members of the Montrose Auto Group serving Northeast Ohio and Western Pennsylvania. We invite you to visit us for our complete selection of GM and Nissan vehicles as well as our extensive inventory of pre-owned cars, trucks and SUV's.
And Remember, "You've Got a Friend at Montrose!"
""You've Got a Friend at Montrose!""
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They did not have the Cadillac I was wanting to test drive on their lot. I am not going to buy a car before I drive it.
It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so... we may begin to move forward in a positive direction. Regards, Don Brady, GM
TL/DR: Sales guy can’t meet any expectations on delivery of car or any associated records, including misleading/false statements and information. Finance... guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can’t order the correct windshield nor find service records. I was delayed in getting my car 2 days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I’m already halfway there) telling me they just found a cracked windshield on the car and I won’t be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they’ll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, “well here’s why.” I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn’t happen the following day, because they ordered the wrong windshield and “just can’t believe” there were two different versions. They will deliver the next day… Delivery happens the 2nd day after purchasing the car, but on examination I notice it’s at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70 miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they “completed” means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, “We were too busy to do the service so a shop down the street did it. I’ll get the records from them this afternoon.” Obviously a blatant lie... I never receive the records and when I tell the sales guy I’ll be writing a thorough review he says, “You know what, go ahead! *CLICK*” This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your ...earliest convenience. Best regards, Don Brady, GM
Adam helped me find and finance a car that fit my needs and was very patient. He understood my situation and worked hard to meet me where I was at.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs.
Mike Edwards was super helpful in getting me into my new vehicle. He made sure I got everything I needed to get my 2017 Jetta with ease and went above... and beyond.
Thank you so much! Yes Mike is an exceptional Salesman and always does well by his customers. We are please to hear that you had a great experience, I...f there is anything that we could do for you please let me know ... Thank you again Rochelle Chamberlain Owner Loyalty Manager
Salesman Anthony was awesome would buy from him again. Facilities seem very clean. Genuine shopping experience. Would recommend Montrose to all. Very... happy with purchase.
If your looking for a car this is not the place. They did not tell the truth about the car we were interested in. Dave our salesmen was a waste of time.The... experience was so bad we contacted GMC.
Tom Conrad and Anthony Butler were so helpful and we bought an Acadia the same day we walked in to test drive one. They found exactly what we were looking... for!
Our staff is committed to providing each of our clients with the best automotive experience! Both Tom and Anthony are dedicated Sales Specialist that ...work hard to give everyone of Montrose Customers Exceptional experience! Please feel free to let us know what else we can do to help! Sincerely Rochelle Chamberlain Owner Loyalty Manager
Montrose auto in hermitage has awesome custermwr service plus Mike Edwards is an awesome Car salesmen not pushy at all listing too what his clinets want... a plus for Montrose
I have been looking for a new car and was told to call Montrose. My husband called and got the process started and is still waiting for a call back. I... called Saturday and they took my name and number and said that Alex would call me back. Well it’s Friday and I still have not received a call. Terrible customer service.
I told my salesman I had a budget and couldn’t go over $300 a month. I’m told to get a co-signer and I’ll have a ton of cars to choose from. I’m told... to come up I’ve been approved for some cars. 3 cars was what I was supposedly approved for. I test drive one and wasn’t impressed. I asked to drive one I really liked, under the impression that they could get me financed for it. I fall in love with this car and I’m told they can’t get me financing. This is understandable I’m young and don’t have a lot of credit. However, they try to sell me on a car I don’t love and that’s way over my budget. I kept telling the salesmen I needed to think about it, and he just would not let it go. Needless to say I walked out without a car and in tears. I will never go back
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We hope you are willing to give us ...another chance.