Pat O'Brien Chevrolet East

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
246 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 21, 2019

    I went for an oil change and inspection. I expressed my concern about a rattle. A broken stabilizer bar was discovered and repaired in a timely fashion.... This dealer has a very nice waiting room and extremely courteous employees.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Author, we're happy you found our staff to be so supportive during your experience here at East - Pat O'Brien Chevrolet. If you ever need anything ...else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    October 7, 2019

    The service and good attitude of the service people was very helpful

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for taking the time to leave us this informa...tion about your recent visit. Take care!

  • February 20, 2018

    All commitments, quote were satisfied. Waiting time also was done in timely matter.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Willie Hodge, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    September 15, 2019

    Art Mills attended to my needs at Pat O'Brien Chevrolet East . He was an attentive, courteous, and knowledgeable salesman. The many questions I had were... answered in a straight forward manner. He took the "worry" out of the buying experience. We negotiated a good deal. He invited me back for further visits if I "needed" more questions answered. He was "top notch" anticipating many of my queries. Art is the man to see when purchasing your next car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Clare Vertocnik, thank you so much for this wonderful response! We appreciate your kind words.

  • 5.0 out of 5
    September 8, 2019

    I had my Chevy Cruze serviced at Pat O'Brien in Willoughby Hills. it needed a wheel alignment. The work was done professionally and completed before the... allotted time. The waiting room was pleasant and offered comfortable chairs and coffee, tea or water. Everyone was friendly and efficient.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeanne, thank you so much for this wonderful response! We appreciate your kind words.

  • 5.0 out of 5
    September 7, 2019

    Very friendly service representative. Car was ready when promised at time of car drop off.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear it, Bryan Seekely! Please let us know if there's anything else we can do for you!

  • 1.0 out of 5
    August 14, 2019

    I brought my 1998 Corvette Pace Car in for routine maintenance on July 15, 2019, while I was also shopping for a new SUV. They discovered it needed a part... for the Anti Lock Break Module . The part that was needed is no longer made. Rather then Pat O' Brien using their resources to find a part, they had me do all the leg work and running around. I was able to locate a part, but the part arrived and did not work. I immediately came into the dealership and had a meeting with the general manager and staff to let them know how frustrated I was with them. They were very apologetic and assured me they would find the part, and have the car back to me in no time. In summary, they could not locate the part, they did the routine maintenance, which included changing filters, fluids, AC refrigerant, and brakes. My collector car with 27,000 original miles, sat outside in their parking lot until August 14, 2019, which is a month later. (This car has never been left outside in the 21 years I have owned it!) The bill came to $2,250.42 (which did not include the $2,000.00 part that they could not locate), I was floored, but needed to get my car back. When I got to my car, it was FILTHY, they didn't even take the time to wash it, they did not have the inside protected with any mats or coverings, and it did not start, it had a dead battery. No one apologized for the condition that my beautiful collector car was in when I picked it up. No one apologized for the fact that my car ( after paying $2,250.42 had a dead battery.) I took this car to Jay Chevy/Buick on Rockside Road. They were appalled at how I was treated. They assured me that they have the resources to find the part. They could not believe the unprofessionalism of the Pat O'Brien dealership, especially when dealing with a rare collector car. This car was built in 1998 and there were only 1100 models made. You would have thought that they would have taken a little bit better care of it while in their possession. Finally, I would like to add that my initial reason for going to Pat O'Brien was for a new SUV, as my current lease was expiring shortly. They could not put a deal together with me in the entire month that my car was in for service. They said they could not find a car that met my requirements. When I went to Jay Chevy/ Buick, they put a deal together in less then an hour. Jay Chevy/ Buick is very happy to have me as a customer, and I am very happy to have Pat O'Brien behind me. I gave them 1 star because they don't offer a 0 star rating!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... If you'd be willing to provide more feedback, please reach out to us so we can assist you further. --Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com

  • 5.0 out of 5
    August 5, 2019

    All personnel were very professional. The total process was FAST AND EFFECIENT. All my questions were answered

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback, Robert Cicek! We do hope we can be of assistance in the future. Take care!

  • 4.0 out of 5
    July 5, 2019

    Came to Pat OBrien Chevrolet to have my oil changed. They completed the job in a timely manner and I was very pleased with not having to wait a long time.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy we could provide you with quick service! Thank you for your feedback!

  • 5.0 out of 5
    May 31, 2019

    I was extremely satisfied with the service, they were knowledgeable and answered my questions satisfactory . Everyone I was in contact with treated me... with patience and Kindness- and I am so glad I bought my Chevy Trax from Pat O'Brien Chevrolet

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear it, Eileen! Please don't hesitate to reach out if there's anything additional we can do for you.

View More Reviews