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Tom Kelley Volvo

(226 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (877) 876-3401 (877) 876-3401
Used (877) 875-1879 (877) 875-1879
Service (877) 875-1488 (877) 875-1488

Reviews

(226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Kelley Volvo from DealerRater.

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Thank you Ben and Rob for making the purchase of my

Thank you Ben and Rob for making the purchase of my Nissan Altima a smooth and effortless transaction! Very pleased with their professional and courteous service. Thank you again for going above and beyond to provide a great experience with Tom Kelley Volvo!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Michelle, we're glad to know that Ben and Rob made your Nissan Altima purchase a smooth experience at Tom Kelley Volvo Cars. We'll see you next time! Enjoy your new ride!

I love the setup of the various dealerships which I

I love the setup of the various dealerships which I think helps with service specialization. Similar to what I experienced in Dublin, Ohio when I lived there and dealt with Midwest Auto Group (ie, MAG). In addition to my Volvo, I also have a BMW which I service through To Kelley BMW. The entire sales team (Logan, Ben, Rob) were very helpful and service minded. They made the purchase process less stressful than normal and were able to answer all of our questions. Ben in particular was very helpful in explaining the many features in the car!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a few minutes out of your day to send over a review. We appreciate you giving us the opportunity to work with you on your new Volvo! Please let us know if we can do anything to help in the future!

Top shelf, first class experience from the minute I first

Top shelf, first class experience from the minute I first walked in the front door. Ben was friendly, knowledgeable, efficient and kind.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! We're delighted to know that you had a first-class experience with Ben at Tom Kelley Volvo Cars! Your kind words are much appreciated. Enjoy your ride and thanks for choosing us!

Wow!

Wow! My husband & I made the trip to Tom Kelley Volvo from Louisville, KY and our experience was well worth the drive. Ben Cauffman was friendly, knowledgeable and got us in and out very quickly while still answering any questions we had. We have purchased many cars and can honestly say this was the best dealership we've worked with - great group of people at Tom Kelley Volvo!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a few minutes to send over a review! We are so happy Ben and Rob could help you with your GMC. Let us know if you need anything in the future!

Ben Cauffman and Rob Sagstetter gave us the absolute best

Ben Cauffman and Rob Sagstetter gave us the absolute best car buying experience. Ben started us out with the best car overview, not just handing us the keys but giving us the benefits of the vehicles we were interested in. No pressure salesmanship allowing us to decide on the vehicle that best suited our needs. His customer service and attention to detail was outstanding. Both Rob and Ben gave us many reasons to continue our journey with Volvo in the years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Julie! We are so happy Rob and Ben were able to give you an exceptional experience at our dealership. We hope you enjoy the Volvo!

Ben id a great job before and after the sale.

Ben id a great job before and after the sale. Everyone at Kelley Volvo we interacted with made us a priority not just another sale.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you David! We are so glad Ben and Rob were able to help you with your new vehicle!

Great customer experience.

Great customer experience. Ben Cauffman took the time to answer all of my questions and explained all of the features of the SUV. He was exceptional. Great knowledge of the product.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! Customer service is very important to us and we are so glad Ben and Rob could help!

We could not be happier with the experience we had buying

We could not be happier with the experience we had buying our Volvo XC90 from Tom Kelley Volvo Cars. Ben, Luke and Rob were so friendly, professional, and helpful. Everyone on the staff made us feel that they really valued our business and answered all of our questions. I will definitely recommend this dealership to all of my friends! Plus I love the added bonus of free car washes for the life of the car. No wonder they have such a good reputation - it is well earned!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for working with us on your new Volvo! We are so happy everyone was able to help and able to make you feel welcome. Let us know if you need anything in the future!

Jaylon, Ben and Rob were fantastic to work with.

Jaylon, Ben and Rob were fantastic to work with. It was a little more difficult since the whole transaction was done remotely by text, email and phone. We met once over Facetime partway through and it was nice to meet everyone. Theye made the entire experience pleasurable. Buying a car out of state can be difficult, but not with this crew. Thanks Guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us to help you with a remote purchase! It can be challenging to buy without seeing the vehicle, so we are glad you gave us the opportunity!

Easy to work with, clean and modern facility.

Easy to work with, clean and modern facility. Courteous, knowledgeable staff made it pleasant to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Mike! We are so glad Rob, Luke, and Ben were able to help you with your purchase!