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1.0
8 lifetime reviews.
  • Go somewhere else please!!

    Go anywhere but here! Our check engine light was on when we took it in for service under the extended warranty. The service dept. said the vehicle...


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    Go anywhere but here! Our check engine light was on when we took it in for service under the extended warranty. The service dept. said the vehicle was checked and they couldn't find anything wrong and because they didn't locate anything, there would be a $90 fee. When I asked why, I was told that it was a waste of the service techs time (their words not mine) and because nothing was located they couldn't bill the extended warranty company. After complaining the fee was waived. If that were the end of the story I probably wouldn't be writing this but during the next vehicle use the light came on again. I called the dealership and was advised that if they didn't find anything again the fee would not be waived. Common sense has to prevail at some point that something is causing the light to come on or if not, isn't that a defect in and of itself?

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • take your business elsewhere

    this is without doubt the slowest, most ineffectively operated vehicle service center i've ever experienced. my appointment was for 0800 -- it's n...


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    this is without doubt the slowest, most ineffectively operated vehicle service center i've ever experienced. my appointment was for 0800 -- it's now 1520 and i'm still awaiting the call -- all they had to do was change the oil and check the fluids via their reduced rate ad. they wanted to charge a hundred bucks to check the engine light and reset it after i advised it was the gas cap. i'll go to AA and rent their scanner for free instead. every time i go there it's the same mess -- an all day affair and generally, there are for some reason new vehicle issues within a week after but when i've returned to address them they tell me they ''did not work on that.'' the only saving grace and reason i've forced to use them periodically is that they have a shuttle with a very nice driver and a few other nice employees, which means i'm stuck without a ride and need the shuttle, since they can't seem to effectively do these straightforward tasks within an hour or so. when i bought my pre-owned jeep there and they ''failed to find'' the entire set of rims and new original tires that, along with the convertible top and other original items that were replaced by the lift kit, had been brought in by the owner as part of the deal -- the lift kit items were swapped out by ''somebody.'' i got the top and a box of old greasy stuff instead -- and no rims and tires. they knew nothing about the swap or MIA tires of course, even though i submitted a letter to the manager which was, as with a few other complaints i had -- never addressed. and this began in 2009 ... but it will not have an opportunity to continue -- today ends it for me with this place. so i won't need to put my radio station back to where it was when i left it there, or readjust the temp they alter to be more comfy in the test drive after skipping the vehicle wash. so if you're thinking of buying a jeep or getting service there, trust me -- go elsewhere, even if you are forced to take a bus or hitchhike. 1538 -- they just called -- after i asked if there were any issue with anything else during the ''free'' 10-point inspection (really?) they advised they'd broken the head off of my gearshift, but said ''it might have been that way.'' it wasn't -- they've offered to pay for another one. this place is absolutely the worst dealership you could take your vehicle. they've seen their last nickel from me ... guaranteed. i yet cannot believe these people and this franchise ... but you should. they like that.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • i like this place

    I have been coming to this dealer for years now, the service is always fast and friendly. I would suggest this dealer to anyone


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    I have been coming to this dealer for years now, the service is always fast and friendly. I would suggest this dealer to anyone

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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