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Reviews

Average Ratings

3.8
12 lifetime reviews.
  • Jaguar F-Type

    We just came in to see an F-Type that was on their showroom floor in the color (Black-Amethyst) we had spec'd out (very difficult color to find on...


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    We just came in to see an F-Type that was on their showroom floor in the color (Black-Amethyst) we had spec'd out (very difficult color to find on a lot). It was a V8 model and we had spec'd out the V6. Within the short time we were there the V8 model price had actually been reduced to a price $3,000 lower than the V6 with all and more of the options than we had originally spec'd out! Our sales representative new the car inside and out, was not pushy and has gone beyond the call of duty in order to get this deal done. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent

    I live in New Jersey but was able to find the car I wanted through cars.com. I had a great experience dealing with Santa Barbara Auto Group. I d...


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    I live in New Jersey but was able to find the car I wanted through cars.com. I had a great experience dealing with Santa Barbara Auto Group. I dealt with CJ, who was very responsive. I would definitely recommend this dealer to anyone looking for a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast responses

    I didnt end up purchasing the car but the internet sales rep was happy to help with any questions regarding the car i was looking at. Great custom...


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    I didnt end up purchasing the car but the internet sales rep was happy to help with any questions regarding the car i was looking at. Great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Just Reduced!...my opinion of this auto group

    I drove from San Diego with the intent to purchase vin#5TDXK3DC3FS565752. The carfax had a clean report, the pictures posted showed no damage, and...

    Dealer Response

    Good Morning Amber L. Unfortunately I have to agree with everything you said here. Our service department completely failed getting tires and ba...


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    I drove from San Diego with the intent to purchase vin#5TDXK3DC3FS565752. The carfax had a clean report, the pictures posted showed no damage, and the dealer rep texted me multiple times writing about the van. Upon arrival the van needed to be jumped as the battery wouldn't start. The rep had a 4hr notice that we would be coming to view the vehicle. The vehicle had 3 bald tires that they said they would replace. At no time was it disclosed that this vehicle had three significant areas of body damage. Not door dings, significant body damage! The trip from San Diego is lengthy especially with two little ones in the car. For the dealership to omit that the car had significant damage is wrong. What is alarming is that when speaking to 'management' they agreed that they had failed us and suggested that we yell at the rep that texted us info on the vehicle. To yell was the offered suggestion. Really? Needless to say we will not offer our business to this auto group.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good Morning Amber L. Unfortunately I have to agree with everything you said here. Our service department completely failed getting tires and battery replaced, our recon manager failed in getting pictures uploaded that highlighted the dents and doubling checking to ensure the vehicle was ready for the front line. And most importantly our Sales Consultant is suppose to be the last person to check the vehicle, especially when he has an appointment, not to mention someone coming all the way up from San Diego. And although I believe the sales person should be reprimanded for this debacle, I also agree that the manager telling you to yell at him was out of line, that's our job not yours. Needless to say we failed miserably here and warranted a public apology, therefore on behalf of Santa Barbara Auto Group you have my sincerest apology and I will contact you directly to compensate you for your trip up here. I would also like to note that this Vehicle has been removed from our front line and is being repaired to the standards it should be so this does not happen to anyone else. Sincerely Scott Westbrook General Sales Manager Santa Barbara Auto Group.


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  • Was a good experience he answered my uestions

    Was nice talking to a sales dealer all my questions were answered I would tell my friends and family to go to your car lot Custermor service was ...


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    Was nice talking to a sales dealer all my questions were answered I would tell my friends and family to go to your car lot Custermor service was awesome

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Car Purchase Made Easy

    My son's recent car purchase at the Santa Barbara Auto Group - Acura Dealership went extremely smooth. Our salesman Mike Smith took care of everyt...


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    My son's recent car purchase at the Santa Barbara Auto Group - Acura Dealership went extremely smooth. Our salesman Mike Smith took care of everything for him and his first car purchase after graduating from college. He even held the car for him while he waited for his credit union loan to go through. I cannot thank him enough. We had a terrible experience with another out of town dealership and were so glad to be able to find a car and purchase it in our hometown. There are a lot of unethical used car sales people out there, but Mike is not one of them. He made sure that a young novice auto purchaser understood the process from beginning to end. Once he brought the check in, it took about 30 minutes to finalize the entire purchase. Mike has even checked in with us a couple of times since our purchase to make sure everything is still fine.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • I thought for sale meant for sale?????

    was interested in buying a car thats been listed for a bit and was told its complicated. Was told someone did paperwork, had not paid anything, an...


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    was interested in buying a car thats been listed for a bit and was told its complicated. Was told someone did paperwork, had not paid anything, and that they plan on possibly getting it in about a week. I told them i was willing to come and get it within 24hrs paid cash. Was told no, wow way to do business and make a sale!!!! Dont list cars that are "complicated"!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Looking for a Pre-owned... Nice experience

    I used cars.com to scout for a pre-owned Porsche and found an interesting 2008 Carrera C2 offered at Santa Barbara Auto Group. I spoke to the sale...


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    I used cars.com to scout for a pre-owned Porsche and found an interesting 2008 Carrera C2 offered at Santa Barbara Auto Group. I spoke to the sales rep over the phone and based on that conversation, I visited the dealership. Asking price was attractive given the the car's; appearance, mileage, equipment & condtion and at the right price point to start negotiation. The sales rep, Shane was knowledgible and friendly and the facilities impecable. I found the vehicle was as advertised however, I ultimately decided to pass due to the color of the car (Metalic Ruby Red) ...Lots of these these cars are available so I'll keep looking to find exactly what I want. I would certainly entertain purchasing a car from this dealership if the right car were available.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent Dealership to do business with!

    We found a car offered by this dealership on Cars.com and started discussing purchase options and price via email with their representative Chad D...


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    We found a car offered by this dealership on Cars.com and started discussing purchase options and price via email with their representative Chad Deering on a Saturday. He was friendly, professional and very accommodative to working with our needs and budget. So much so that the next morning we drove all the way from Pasadena to Santa Barbara to check out the car, enjoyed a lovely day in Santa Barbara followed by a smooth, no pressure experience with Chad and their finance department manager. In less than 2 hours of arriving at the dealership, getting in a relatively long test drive and doing the paperwork we were on our way back home with the car we wanted, all detailed, full of gas and us as happy customers. I usually dread going to a dealership to buy a car but Chad and the staff at Santa Barbara Auto Group were fantastic. Bill F. - Pasadena, CA

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Profit Over Integrity

    Very disappointed in my experience with Santa Barbara Auto Group. We had an agreed deal with paperwork being processed but a minor issue came up b...

    Dealer Response

    As always, there are two sides to every story. The end result is that Cassie found a car she liked, it worked out for her and we are very happy fo...


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    Very disappointed in my experience with Santa Barbara Auto Group. We had an agreed deal with paperwork being processed but a minor issue came up before the deposit could be put down and while working out this issue, was abruptly told they had "accepted" another offer that was more than the one already agreed to with me. Sure, no laws were broken per se since the deposit was pending but given where we were in the process, a decent dealership that cared about its customers and its reputation would not have taken the nominal profit at the expense of treating its customers badly and with little regard. I also wonder if my husband would have been treated so shabbily. Happy to report I found an even better vehicle from a dealership that wanted my business and actually cares about keeping it.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    As always, there are two sides to every story. The end result is that Cassie found a car she liked, it worked out for her and we are very happy for her. While we don't agree with all of her statements we respect her opinion and her right to express it. We are an authorized franchised dealer for Acura, Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Porsche and smart located in Santa Barbara California, and while we strive to make each and every client happy sometimes it just does not work out. If anyone has any specific questions about our company feel free to contact me directly. Duane Sanders, General Manager, Santa Barbara Auto Group. 805-682-2000.


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