Mad City Mitsubishi

3.6 out of 5 3.6
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Mad City Mitsubishi Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.6 out of 5 3.6
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 19, 2020

    All my questions were asked and answered on the spot. I had a very knowledgeable salesman. I believe his name was Tyler Kim and wanted

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or... stop by. Have an awesome day!

  • 5.0 out of 5
    November 19, 2020

    Mad City Mitsubishi was the best car dealership I have ever seen! I have been to other dealerships and they have nothing on this one. Tyler Kim helped... me out and was by far the best around. A great listener and knows exactly how to help with any and all questions or concerns.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angel, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Mad City Mitsubishi! Our team strives to del...iver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 1.0 out of 5
    August 25, 2020

    The transmission went out in my car while it was still under warranty. The dealer refused to honor the warranty. Don't ever buy a car from them! Once... you are out the door, they no longer care.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Angry Customer, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied w...ith your visit. If you'd be willing to provide more feedback, please reach out to us at (608) 244-2004 so we can assist you further.

  • 1.0 out of 5
    March 27, 2020

    A huge joke! Showed me vehicles I said was not interested in and one that had front end damage and molding on winshield coming off! i asked for my down... payment back as vehicle i was putting down payment on was not the vehicle they had paperwork after being there from 10am to close i left in a vehicle. Next day got home and looked under hood and a mouse had tire the under portion of hood. Called dealership and asked how this happened when they just signed off on inspection and put a new battery in..... had to go back to madison over a 2 hour drive one way they did not offer to even fill tank or anything.... then texted me be next day that the finance company was demanding we come back and resign paperwork..... after looking at numbers after left they did not subtract the down payment from the amount being borrowed..... they never filled the mv11 and the bank when i ask for copies if signed documents they say ask mad city!!! How can i when they are closed!!! For at least 45 days! Also i was told i could connect car to the Mitsubishi app so if in accident somone would be caleed to get help.... my car is not compatible!! Sign on their wall says we make car buying easy. I call xxxxxxxxx

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 5, 2019

    Showed a car fax that stated no accidents. There was obvious damage that had to be caused by some altercation. Went to a different dealership who ran the... vin number through the official carfax company and came back with reported accident and multiple damages not reported through madcity. Not a trustworthy dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2019

    The only thing I would recommend is - have people come in prepared to submit financials..... then you wouldn't have to sit there for four (4) hours waiting... to getting financed. Yes, you can do a test drive, but one person processing paperwork is kind of crazy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 6, 2019

    I can’t even begin to explain how awful the experience was. Make you give personal info to even get specs on their inventory should have been a red flag,... they call to make an appointment, which I did considering I was driving 2 hours for a specific vehicle. We get there and I thought my appointment was with one person but the first one who jumps you claims you. The vehicle was not brought up or ready... what was described as clean, no damage or rust was far from that! It was so badly scratched all over, more than a dozen large dents (two of which had significant rust) the tires were so badly worn and cracked and when we attempted to start it, it wouldn’t start. The inside was filthy and stickers on the dash that had been attempted to be taken of but majority of it remained. I was so appalled that we just left. I wouldn’t recommend my worst enemy to buy a car from here!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2019

    We were very disappointed when trying to get a hold of anybody when we had some questions and difficulty with the car we purchased. Would never recommend... to go there.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 14, 2019

    Was forced to give my contact info to see inventory online. Answered the call and was severely pressured into making an appointment. Ok, fine. Went looking... some other places, because we like to shop around. Found a great deal through another dealership (with NO pressure) and made a purchase there. When I got the call to confirm my appointment, I apologized and said I would be canceling. Immediately, I was pressured to reschedule. When I said my reason for canceling was that I had already made a purchase, I was promptly hung up on. Absolutely rude and nasty. They've made sure I will never shop there and will also be sure to steer any friends and family I have looking FAR away from this place!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2019

    Called Chue Lor in service for my outlander and he gets 5 stars for getting my vehicle done in an hr. His professionalism and attention to his customers... should get 10 stars . Thanks again Chue Lor, your mechanics and Mad City Mitsubishi.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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