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Reviews

Average Ratings

3.9
316 lifetime reviews.
  • Painless Purchase

    I absolutely hate the car buying experience but this team did everything in their power to make this quick and painless. Not pushy or aggressive....

    Dealer Response

    I know car shopping isn't always fun, but we try hard to make it fair. We look forward to a long relationship with you and your family.


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    I absolutely hate the car buying experience but this team did everything in their power to make this quick and painless. Not pushy or aggressive. Very pleased with the sales and financing, personable and accomodating.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I know car shopping isn't always fun, but we try hard to make it fair. We look forward to a long relationship with you and your family.


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  • grumpy old man

    Don't waste your time. The worst customer service possible they keep terrible records if you don't keep every receipt you have they will mess you ...


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    Don't waste your time. The worst customer service possible they keep terrible records if you don't keep every receipt you have they will mess you over and could care less. We own a business and had used them several times it's always the same sorry customer service. Very lacking to say the least!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dan Detmer

    Joe Fansler helped me purchaed a used truck. I had to come after work and it was late when I got there but Joe was helpful and let me drive the t...


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    Joe Fansler helped me purchaed a used truck. I had to come after work and it was late when I got there but Joe was helpful and let me drive the truck several times. The first time I drove it I thought/felt the rear tires were out of balance, but after driving it again it was the road. I needed the very heavy tint from the front windoes and a windshield sun visor removed. After some negotiation, Joe arranged so I did not have to pay for this removal. Good deal. Joe answered all my questions. After ther purchase he synced my phone/bluetooth, contacts, for me to the truck. Coming from an older truck this was new to me. He also spent time showing me how to work the synced radio and other options on the dash. I appreciated he taking the time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • You;ve been warned

    Buying a vehicle was easy, and the salesman was good, however Ramie, some sort of manager, has no business being in management, and the service de...


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    Buying a vehicle was easy, and the salesman was good, however Ramie, some sort of manager, has no business being in management, and the service department is the worst. on 4 different visits I had to stop them from pulling my truck out because the work that was supposed to be completed had not even been touched. Their customer service is none existent . I tried to be loyal, but loyalty won out to reality. Save yourself a headache, and go somewhere that cares about you and your vehicle.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Buyer beware when buying cars online

    I bought a vehicle last week from this dealer and the salesperson who I spoke to over the phone assured me that the vehicle had tires that were in...


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    I bought a vehicle last week from this dealer and the salesperson who I spoke to over the phone assured me that the vehicle had tires that were in great shape, had a scratch on the passenger side that could be buffed out and that it had been through a 172 point inspection. The car was delivered to my house with numerous scratches with no chance of being buffed out and the tires were worn and in poor shape. Additionally it has warped rotors and a tear in the fabric of the back seat. Michael was the salesperson so make sure there are pics of the entire vehicle inside and out.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very Friendly, Not too pushy

    Was looking for a used Ford Focus, but what's unable to get the financing I needed from my credit union so I stopped my search. Matthews Ford was ...


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    Was looking for a used Ford Focus, but what's unable to get the financing I needed from my credit union so I stopped my search. Matthews Ford was very understanding when I advised them I would not be able to purchase the vechicle, and did not further press the issue.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great First Car Experience

    I am very impressed with the professionally and service of Matthews Ford. I’m a college student and first time car buyer who chose to purchase a v...


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    I am very impressed with the professionally and service of Matthews Ford. I’m a college student and first time car buyer who chose to purchase a vehicle from this dealership. Before I was able to purchase a vehicle, the car salesman Bill Winters handled my questions via telephone. They expedited the process by capturing some of my information via telephone in preparation for my dealership visit. Once I was able to make it to the dealership, they had a car waiting for me to test drive. They were quick, efficient, and did not pressure me in anyway. They also knew that I was on the schedule and on a budget. I chose to finance the vehicle, A 2016 Ford escape, brand-new! It’s beautiful and just the color I wanted. It was the last day of the month in the last base model on the lot. I was in and out of the office in 2 hours. The owner James Matthews worked with the salesman to offer me an unbeatable price. I then worked with a finance representative to handle any maintenance plans and amenities I wanted to add to the vehicle. They work with my down payment and credit to give me a great price. There was a little negotiation involved but I didn’t feel slighted or pressured during this process. I went in knowing what I wanted and was prepared to walk away if I didn’t get it. Luckily it didn’t come to this and it was an enjoyable experience! They handled everything for me and I fell well taken care of. I drove the car off the lot with confidence!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Sales Associate

    Scott Murr is a AWESOME sales associate!!! I will be back to pay a new vehicle from Scott again. He made it so easy not an all day event! If you ...


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    Scott Murr is a AWESOME sales associate!!! I will be back to pay a new vehicle from Scott again. He made it so easy not an all day event! If you need a new car or truck go see Scott Murr at Matthews Ford in Broken Arrow!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience!

    Hi, Someone helped me the other day looking at vehicles and gave me some wonderful information. I think her name was Jen. She was wonderful and I ...


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    Hi, Someone helped me the other day looking at vehicles and gave me some wonderful information. I think her name was Jen. She was wonderful and I would recommend someone to go to her if they need to get a car!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great buying experience!

    Ask for Scott Mur,r he is knowledgeable and went out of his way to find me the car I was looking for.


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    Ask for Scott Mur,r he is knowledgeable and went out of his way to find me the car I was looking for.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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