"Experience Clear and Simple Car Buying and Selling"
Long story short they sold me a car with what appears to be a rolled odometer. They are rude and not helpful. Don’t trust them.
Bought extended warranty and passenger door lock broke. Mechanics fixed lock but misaligned door in process. Was told they can not fix. Will not refund... warranty...will not return calls when they say. Disappointed. Will no longer buy cars at carmax
Francesca started as my sales person, I do not recommend her. Yelana ultimately helped me get into the car I wanted. The process was a hassle but worked... out
They run a hard credit on me and I was told approved for X amount of loan I was excited and wanted to purchase one of their vehicle but no one got back... to me in a week. I call and left many message car max did not return my call. Bad customer service, bad dealer, and overall experience 0 star.
I like their service. They have a lot of cars. No pressure from sales reps. I just thought their caqrs were more expensive than other places.
Freddie - We are glad you had a no pressure sales experience at our store. Our cars pass a 125-point inspection so you have the assurance that your ve...hicle is in top shape. We also offer a five-day money back guarantee and a 30 day limited warranty to give you extra peace of mind. The price listed on the vehicle takes those assurances into consideration.