Rectangle 48
Sales

CarMax Fresno Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

1.5 out of 5 1.5
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 5, 2018

    Called 4 times - put on hold each time, then after 4-5 min. would get hung up on. Would call back and explain what happened and kept happening. Last time... called and said do not put me on hold, and please get me a Sales manager - was told to leave my name and number. No one ever called back. WOW... amazing they are still in business. Basic business practice....Take the call when a potential client calls in or at least call them back!

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    3.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 3, 2018

    Called and talked to Luis about buying an SUV and have it transferred or flying in to drive it back! Called and left messages and never could get a call... back!!! Great reflection for the entire company! Don't worry I won't call again or ever buy from CarMax....extremely disappointed!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 20, 2018

    Long story short they sold me a car with what appears to be a rolled odometer. They are rude and not helpful. Don’t trust them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    March 16, 2018

    Bought extended warranty and passenger door lock broke. Mechanics fixed lock but misaligned door in process. Was told they can not fix. Will not refund... warranty...will not return calls when they say. Disappointed. Will no longer buy cars at carmax

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    January 14, 2018

    Francesca started as my sales person, I do not recommend her. Yelana ultimately helped me get into the car I wanted. The process was a hassle but worked... out

    3.0 out of 5
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    4.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 27, 2017

    They run a hard credit on me and I was told approved for X amount of loan I was excited and wanted to purchase one of their vehicle but no one got back... to me in a week. I call and left many message car max did not return my call. Bad customer service, bad dealer, and overall experience 0 star.

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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    August 4, 2011

    I like their service. They have a lot of cars. No pressure from sales reps. I just thought their caqrs were more expensive than other places.

    3.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    Freddie - We are glad you had a no pressure sales experience at our store. Our cars pass a 125-point inspection so you have the assurance that your ve...hicle is in top shape. We also offer a five-day money back guarantee and a 30 day limited warranty to give you extra peace of mind. The price listed on the vehicle takes those assurances into consideration.