Reviews

4.4 out of 5 4.4
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 15, 2018

    Sam an the team made buying my new Toyota Camry such a breeze!! I would definitely purchase my next vehicle from them! Everyone is so professional an down... to earth no hassle or pushing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 14, 2018

    Sam an the team make the buying process such a breeze!! Stop in an let them help you out with your new Toyota!! Will definitely buy here again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    June 9, 2018

    I'm HIGHLY disappointed in the customer service I received once the paperwork was signed for the vehicle I purchased. Customer service is NOT a priority... once they make their sale. They supposively detailed the vehicle while I was signing the paperwork however there were papers and price signs stuck in the door panels and between the seats. The previous owners information was still programmed in it. They also forgot to put the floor mats in. I contacted the salesperson as soon as I got home and realized they were missing, he said he was pretty sure they were going to order new ones but he would let me know. Another salesperson called a couple days later to see how everything was going so I mentioned it to her and she knew nothing about it. One would think this would be a pretty simple fix but no. 4 days after the sale, a crack appeared on the windshield. After taking a closer look, there was a small chip located near the wiper blades. I decided to just go to the dealership since I was still waiting to find out what was going on with the floor mats. The sales manager took a look at it and insisted something MUST have hit it while I was driving after I clearly stated to him that I made one trip the day prior and nothing hit my windshield. Pretty certain I'd recall hearing something hitting it with that much force. He also stated their vehicles are thoroughly inspected and they would never sell a car with a damaged windshield. I honestly believe they missed the chip during their inspection process and when I used my defrost that morning it caused it to crack. They offered to send me the information for the company they use along with discounted pricing ... here we are days later and NOTHING. They ended up giving me generic mats they had in the dealership that don't fit correctly in my car. I will NEVER buy a vehicle from this place again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 11, 2018

    Vanessa took care of helping me find a vehicle. She is very friendly and helpful. I would definitely do business here again. Great vehicle and great service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rhiannonw, Thank you for the 5 star review and it was a pleasure assisting you!

  • 5.0 out of 5
    July 26, 2017

    We originally wanted to repair the car, but were given such good advice and consideration that we decided to purchase a new car. So pleased with honesty... and quality of assistance.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2016

    I recently purchased a 2016 Toyota Sequoia from Hertrich Toyota in Milford, DE. The experience could not have been better. Both Bill Vernon (Sales Consultant)... and Tushar Patel (GM) provided exceptional service, from order through delivery. The Hertrich staff and facilities are impressive to say the least, and I will look no further than Hertrich for all of my future car purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 4, 2016

    Got a 4 runner from Linda DiDomenicis she was very helpful and did a great job. Dealership gave me a great deal. Going to bring my daughter back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 31, 2016

    Bill Vernon / Tushar Pata second to none will always deal with Hertrich

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 23, 2016

    I stopped by Heitrich Toyota looking for a used car for a weekly commute of over 400 miles my Tundra was taking a beating. I met Shaun Glassmeyer. We looked... at 6-7 cars and they were not what I was looking for. I was pretty specific on my wants and needs. light color car preferably a Honda Accord low miles. After a few weeks I was sure I needed to look elsewhere. On a Wednesday morning Shaun called and found my car. 2010 Honda Accord white with 3500 miles (no typo) one owner. Shaun took a deposit over the phone and on Saturday afternoon I drove the car off the lot. It was twice as good as described by Shaun. If you are looking for a car new or used and you want a straight up guy no bull that will put you in the vehicle you want ask for Shaun. He has my business as long as I am in the area. Shaun Glassmeyer Thank you. You are a dying breed of sales person honest and true to your word.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2014

    I would just like to say that my experience at Toyota In Milford was more than pleasant. I went in there knowing what I wanted to spend. After jumping... through hoops I'm sure to try and get my deal worked out they came back w exactly what I asked for! I was extremely pleased!! My family and I will b eternally grateful for there help. I live in Dover but was so pleased I will be driving to Milford to have my car serviced there! Thanks to everyone who had a hang in helping me and my family!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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