BMW of Chattanooga

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. For clarity, our dealership does have a standard policy that requires an initial discussion prior to a test drive. This is in place to ensure vehicle availability, verify basic information, and provide a safe and efficient experience for all guests. That said, our intent is never to create frustration, and we regret if this was not clearly or courteously communicated. At this time, we’re unable to locate a customer profile under the name Pete, which makes it difficult for us to review the specifics of your visit. We would genuinely appreciate the opportunity to connect with you directly, better understand what occurred, and address any concerns personally. Please feel free to contact us at your convenience or reach out directly to the dealership so we can arrange a conversation. We value feedback like yours and welcome the chance to make things right.

We sincerely apologize for your negative experience with us. Please know that we take all customer feedback seriously and are committed to resolving any issues you may have. If you are willing, please contact us directly at (423) 381-6419. We look forward to hearing from you.

Todd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Chattanooga. We can't wait to see you again, have a great day.

Hello, Thank you for taking the time to share your feedback. We understand your frustration, but as we discussed yesterday, our policy requiring basic customer information before collecting keys or going on test drives is in place solely for safety and accountability reasons. This procedure helps protect both our guests and our team members, as well as the vehicles entrusted to us. We always strive to make the process as smooth and respectful as possible, and we appreciate your understanding that these steps are standard across reputable dealerships. If you’d like to discuss your experience further, please feel free to contact me directly so we can ensure your next visit is a better one. Chris Hidalgo General Manager

I will not get into a rope pulling contest with you. However it is obvious from your response you don’t get it. Just bc you a make policy doesn't make it right, nor does it mean the staff has the emotional intelligence to implement the policy. Receiving feedback is critical to growth and development bc your customers are still your customers. For the record this is the 1st review I have ever made on any forum in my life! In 2021, I bought an X7 from this dealership, wonderful experience! Two weeks ago, my wife and I came to the dealership to hunt for a new car for my wife. The Saleman was helpful and showed us the car with no issues. Since we haven’t made a decision I returned to continue my search bc we decided BMW X5 is the car we wanted to buy, I just needed to check the leg room in the back seat. When I returned to check out the leg room, I wasn’t out of my car for 5 minutes when I was asked for my ID. I was told by this new sales person, he needed my ID to look in the car. I only wanted to look in the back seat, I am not an idiot, everyone knows the dealership needs your license before you can do a test drive. I have bought more cars than I can count, never in my life have I had such poor service. Truly sad from the dealership I thought was one of the best in Chattanooga until now. In addition, the Saleman actually criticized me for not wanting to give my license and/or phone number, he laughed at the idea that I would go to another BMW dealership. Yes sir I did talk to the General Manager but never did he try to resolve the situation only attempted to justify his policy the same way he did with his response listed above. Truly Sad day for BMW of Chattanooga!!! People will take notice.

Jimmy, we're happy to hear you had such a positive experience with our team!

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Mark, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!