BMW of Chattanooga

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
222 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 14, 2020

    The whole BMW team was so helpful to us! I was in an accident and was not planning on buying a new car. We are new grandparents and now faced with buying... a car decided to go with an suv vs our sedan. They were so helpful in guiding us to the best car that fit our needs. Great, helpful, sales team. My BMW saved my life and the quality of care from the service department to the sales team at BMW of Chattanooga is why I came back and purchased my 3rd car for myself the 5th BMW for our family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Susan Stein, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If th...ere's anything further we can do for you, we are happy to help!

  • 2.0 out of 5
    August 26, 2020

    Highway robbery! $1328.00 to change oil, 2 belts, two tension pulleys and 2 hours labor. Don?t do business with this place. Rip off!!!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan Oakes, we strive for 100 percent satisfaction and timely repairs and we regret to find out that this was not the case. I?m sorry we did not ha...ve all the parts in-stock to repair your 2000 BMW Z3 on its first visit. We would like the opportunity to address your concerns. Please reach to us directly at (423) 381-6419 to discuss how we can improve for your future visits to be positive ones. Thank you, and we look forward to hearing from you.

  • January 5, 2012

    BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i and... Nik Stanke is absolutely the best consultant I've ever encountered in 15+ automobile purchases over the last 38 years! He has all the virtues...no pressure, loads of knowledgeable, great listening skills and plenty of patience for pests like me. After hours of his wise counsel I now understand that leasing is the best option for me. Not only do I have a great new ride but I have a dependable new friend as well...even though he is a loyal Dawg from Georgia! Contact Nik today. He will make it easy for you, too!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Three Putt, Thank you for your great review and your business. We are so glad Nik was able to help you find your 535i.

  • 5.0 out of 5
    July 26, 2020

    This was the first time I had purchased a car on line. Gary, my sales person at the dealership was great. He explained everything to me and patiently answered... all my questions. He led me through the process in a way that made me very comfortable.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Weston Gambrell, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy... to help!

  • 5.0 out of 5
    June 23, 2020

    Jonathan Clowder is exceptional in customer service. He understands the business imperative and treats customers like family. Focused, friendly, respectful... and terrific communicator. Kevin Frazier runs that area with precision. I?ve never had a more pleasurable BMW experience than what I?ve had since Kevin reassumed his position as manager. He?s special. I feel like I?m in a Bentley or Rolls Royce service area. Timely repair. Fair price. Service car allowed my day to go smoothly and not be inconvenienced. Top ranked service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Nancy Alsgard, we're happy you found our staff to be so supportive during your experience here at BMW of Chattanooga. We always strive to provide top ...quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Chattanooga!

  • 5.0 out of 5
    June 15, 2020

    Both Phil and Sam were professional, courteous, responsive and friendly throughout our purchase of my wife?s 2020 X5. Great product and great people made... for an excellent transaction.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Randy Hodge, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Chattanooga!

  • 5.0 out of 5
    April 9, 2020

    I?ve bought several cars from BMW of Chattanooga and have always gone back to them because they have a huge selection and treat you like family.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jerry Bostic, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

  • 5.0 out of 5
    February 10, 2020

    Very pleased to the employees especially Jonathan Clower for the service of our car. He is very knowledgeable and informative on his job. Very nice.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ferlita Seibel, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

  • 5.0 out of 5
    December 31, 2019

    Great experience and staff late on a Sunday night!

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    Shopped for a new car
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    Dealer Response

    Estuardo Figueroa, thank you so much for your high rating!

  • 5.0 out of 5
    December 24, 2019

    This vehicle is our second X5. We were so impressed with the 2017 and wanted to replace it with another one. Wow. We weren't disappointed. The X5 just... keeps gettin' better in so many ways. Our client advisor, Andy Wise, made the deal seamlessly and enjoyable and we were on our way. He took as much time as we needed to go over everything that was new in the car and made us feel comfortable about using all of this new technology. We have enjoyed using BMW of Chatt. They are professional, courteous and know their business. We'll be back. Thanks Andy!!!

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    Does not recommend this dealer
    Shopped for a new car
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    Dealer Response

    Melissa Quayle, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are please...d to hear that you enjoyed your experience here at BMW of Chattanooga!

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