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Reviews

Average Ratings

4.7
529 lifetime reviews. Includes reviews of BMW of Chattanooga from DealerRater.com
  • Awesome Personalized Service

    BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i...

    Dealer Response

    Three Putt, Thank you for your great review and your business. We are so glad Nik was able to help you find your 535i.


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    BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i and Nik Stanke is absolutely the best consultant I've ever encountered in 15+ automobile purchases over the last 38 years! He has all the virtues...no pressure, loads of knowledgeable, great listening skills and plenty of patience for pests like me. After hours of his wise counsel I now understand that leasing is the best option for me. Not only do I have a great new ride but I have a dependable new friend as well...even though he is a loyal Dawg from Georgia! Contact Nik today. He will make it easy for you, too!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Three Putt, Thank you for your great review and your business. We are so glad Nik was able to help you find your 535i.


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  • Unprofessional nightmare
    February 1, 2017

    Unprofessional nightmare...

    BMW of Chattanooga

    Paradise89, I look forward to a speedy resolution to your situation. Please contact me immediately at 423-894-5660 in order to expedite the closu...


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    Unprofessional nightmare...

    Does not recommend this dealer
    Came in for service or repair
    BMW of Chattanooga

    Paradise89, I look forward to a speedy resolution to your situation. Please contact me immediately at 423-894-5660 in order to expedite the closure of this situation. I sincerely apologize that you have had a negative experience with our Center. Thank you - Otis, GM of Chattanooga.


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  • excellent experience
    January 29, 2017

    gary ridge was great . this is the 6th bmw we have purchased from gary and he did every thing he said he would do.we ll be back. tks again gary.


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    gary ridge was great . this is the 6th bmw we have purchased from gary and he did every thing he said he would do.we ll be back. tks again gary.

    Does recommend this dealer

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  • Blessed

    My wife and I just recently purchased a 2017 BMW X1 SAV and we love it. Our Sales Associate Tate Smith was professional, knowledgeable and caring ...

    Dealer Response

    Hi Ken and Erika, We sincerely? appreciate your feedback on the 5 Star service that you received during your purchasing experience! We are so glad...


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    My wife and I just recently purchased a 2017 BMW X1 SAV and we love it. Our Sales Associate Tate Smith was professional, knowledgeable and caring nut just trying to make a sale. The entire staff made us feel like family, just as important as someone buying a $100,000 dollar car. I will and definitely be sending car buyers their way BMW of Chattanooga. Oh yeah, go see Tate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Ken and Erika, We sincerely? appreciate your feedback on the 5 Star service that you received during your purchasing experience! We are so glad that you enjoyed your visit and we look forward to doing business with you again soon! -Your BMW of Chattanooga team


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  • Great Sales Person

    Tate was extremely knowledgeable and helpful. My wife loves the X-1. Thank you!

    Dealer Response

    Wow! Thank you for taking time out of your day to tell us about the excellent experience you had with Tate purchasing your new X1. We sincerely ap...


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    Tate was extremely knowledgeable and helpful. My wife loves the X-1. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wow! Thank you for taking time out of your day to tell us about the excellent experience you had with Tate purchasing your new X1. We sincerely appreciate your feedback? and we look forward to your next visit! -Your BMW of Birmingham team


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  • Nothing but Difficulties
    January 10, 2017

    I am not one to write reviews but given my experience here I feel it necessary to share. I bought a 3 year old car from here and within the 5 mont...

    BMW of Chattanooga

    EricB33, I apologize that your experience in service department has been less than desirable. You have correctly stated that buying a BMW afford...


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    I am not one to write reviews but given my experience here I feel it necessary to share. I bought a 3 year old car from here and within the 5 months of me having it, the car has been at the dealership getting worked on for ~1 month of this time frame. The first time they had my car for TWO WEEKS. Originally the issue was they thought I needed a tire. The tire was back ordered and then after my 1 week rental car was up(warranty covered) the dealership decided to tank test the tire and determined it wasn't a tire issue but in fact a hairline fracture in the wheel. Another week passed and i finally got my car back. This was 2 months into having the car. Why would you wait a full week to tank test the tire? Beyond me. Then I brought it in for routine maintenance at the 5 month mark. Well I have all the extended warranties so it was all going to be covered. Think again, they found that the tire was treading unevenly and the tire was splitting in half. They said the warranty doesn't cover that and so I need two new tires and an alignment(~1K total). Well I've only had the car for 5 months so to say that in that time frame I caused the tire to tread unevenly is ludicrous. Also my front brakes were saying due and screeched occasionally(so it made sense to me they were due). They determined that the CBS data(the condition based monitoring the car does) was incorrect and so they reset it and did not change the brakes. I don't need a vehicle status report to know when I hear brakes screeching.. I got a BMW to not have these types of experiences and the dealership didn't seem to put any priority on getting my car back to me on either occasion it was there. Given this, I requested to speak to the GM and express my thoughts and seek some sort of compensation for not having my car for almost a month out of 5 months of owning it. I spoke to Ray Karnes and he assured me, "I'll tell you this, give me 24 hours to look into your case and I'll get back to you." He called me at 6pm the next day and told me his day got busy with meetings and he would touch base the next day. I never heard from the guy....Another showcase of no sense of me being any type of a priority. Extremely disappointed in my short experiences here. I wish I had good experiences here as it would be very convenient for me. Unfortunately Fool me once shame on you, fool me twice shame on me. I won't chance it a third time here, I am a lost customer with no confidence in bringing my car here again.

    Does not recommend this dealer
    Came in for service or repair
    BMW of Chattanooga

    EricB33, I apologize that your experience in service department has been less than desirable. You have correctly stated that buying a BMW affords certain levels of convenience and customer service. I am regretful that you did not receive this. If you change your mind and decide to bring your car back, please contact me first at 423-894-5660 so that I can ensure your next experience is in line with your expectations. Otis - GM of BMW of Chattanooga


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  • Would not honor price posted on website
    January 9, 2017

    I was in the market to buy a used BMW 528i. After much research I found a certified 2015 BMW 528i x-drive at the BMW website at the BMW of Chatta...

    BMW of Chattanooga

    Muhammad Jamil, thank you for expressing your concerns. I understand your frustration. We strive for transparency and accurate, market-based pr...


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    I was in the market to buy a used BMW 528i. After much research I found a certified 2015 BMW 528i x-drive at the BMW website at the BMW of Chattanooga priced at $24,982. I contacted them on the morning of January 7th 2017 and spoke with Ms Casey Tanner at the dealership. She confirmed the price and I asked her to send me some photographs of the car as I was ready to buy the car but was out of state. I also spoke with Mr Jonathan at the dealership who confirmed that he would mail me the photographs - I also have copies of my email exchange with Ms Tanner if required. After 4 hours of discussion when I called to put finalize the vehicle they told me that the price of the vehicle was now up from the advertised $24,982 to $35,000. I was shocked at this and asked to speak to the manager who told me that nothing could be done. I told him that BMW has advertised this price and they should hold by it especially after it was confirmed to me that morning by Ms Tanner but he was not willing to bring the price down at all. I truly expected better than this from BMW and at least as a courtesy the manager could have discussed other options. Thank you for your time and I am truly disappointed at BMW.

    Does not recommend this dealer
    BMW of Chattanooga

    Muhammad Jamil, thank you for expressing your concerns. I understand your frustration. We strive for transparency and accurate, market-based pricing. Unfortunately, this pricing glitch caused a negative interaction with our store. We will continue to monitor our online pricing procedures to ensure accuracy. Otis- GM, BMW of Chattanooga.


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  • Great car buying experience
    December 29, 2016

    Cody Bowman was our salesman and he was excellent in follow up issues and maintaining communication throughout the process. I will not hesitate to...


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    Cody Bowman was our salesman and he was excellent in follow up issues and maintaining communication throughout the process. I will not hesitate to look at future purchases from this dealership.

    Does recommend this dealer

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  • Great experience
    December 24, 2016

    Sergio was very professional and patience as it took us a while to figure out what combination of cars we want. We have been able to test drive al...


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    Sergio was very professional and patience as it took us a while to figure out what combination of cars we want. We have been able to test drive all models we wanted and had enough time to decide. Excellent customer service

    Does recommend this dealer

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  • Service with Class
    December 23, 2016

    My experience was totally positive. It was very easy to make an appointment by phone. There was no delay when I arived at the service department...


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    My experience was totally positive. It was very easy to make an appointment by phone. There was no delay when I arived at the service department. Everything went like clockwork. Everyone looked and acted very professional. The "public portion" of the service department was immaculate. My service writer Eddie Holcomb welcomed me with a warm greeting and had my paperwork ready when I walked in the door. My car was ready exactly when promised......and was freshly washed!!

    Does recommend this dealer
    Came in for service or repair

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