Reviews

Average Ratings

4.5
558 lifetime reviews. Includes reviews of BMW of Chattanooga from DealerRater.com
  • Awesome Personalized Service

    BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i...

    Dealer Response

    Three Putt, Thank you for your great review and your business. We are so glad Nik was able to help you find your 535i.


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    BMW of Chattanooga is an incredible place to lease or purchase the finest automobile on the planet. I just enjoyed driving off in my new 2012 535i and Nik Stanke is absolutely the best consultant I've ever encountered in 15+ automobile purchases over the last 38 years! He has all the virtues...no pressure, loads of knowledgeable, great listening skills and plenty of patience for pests like me. After hours of his wise counsel I now understand that leasing is the best option for me. Not only do I have a great new ride but I have a dependable new friend as well...even though he is a loyal Dawg from Georgia! Contact Nik today. He will make it easy for you, too!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Three Putt, Thank you for your great review and your business. We are so glad Nik was able to help you find your 535i.


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  • Great Service

    The staff was very courteous and friendly. They resolved my issue and even showed me some features about my car that I was unaware. Lounge area ...


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    The staff was very courteous and friendly. They resolved my issue and even showed me some features about my car that I was unaware. Lounge area was clean. I highly recommend the BMW dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Worst experience. Worst Dealership.

    Worst buying and service experience I could even imagine. If I could give negative stars I would. They actually DAMAGED my car when it was in for ...


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    Worst buying and service experience I could even imagine. If I could give negative stars I would. They actually DAMAGED my car when it was in for repairs and are refusing to fix the damages they caused.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Kelley

    Hands down some of the best people...bought the car & the dealer was very nice...got it home & the next day the power steering went out. I called...

    Dealer Response

    Kelley Mason, we're happy you found our staff to be so supportive during your experience here at BMW of Chattanooga. If you have any further quest...


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    Hands down some of the best people...bought the car & the dealer was very nice...got it home & the next day the power steering went out. I called the dealer we bought it from & he had the service manager contact me (he even called me back to make sure he had). Apparently this service manager had just taken over & he didn't know if something got looked over. Since we live 2 hrs away he found a local place for me to bring it too...he kept in touch with me & never blew me off...we got our car fixed & best of all they paid for it! Could not ask for better customer service & actual people who care!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelley Mason, we're happy you found our staff to be so supportive during your experience here at BMW of Chattanooga. If you have any further questions, please give us a call. We're always happy to help! Have a wonderful day!


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  • Great Experience
    August 29, 2017

    My recent experience in purchasing a new X5 from BMW of Chattanooga was excellent. The salesperson, Chester Sharp, met me at my car almost before ...


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    My recent experience in purchasing a new X5 from BMW of Chattanooga was excellent. The salesperson, Chester Sharp, met me at my car almost before I had time to turn the engine off and was attentive to my wife and me during the entire process. He made buying a new automobile a pleasure. The dealership was clean and had anything we needed. All the people we met during the process were professional and polite. I recommend this dealership to anyone wanting to purchase a BMW.

    Does recommend this dealer

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  • I Enjoyed My Visit Here!

    The staff was very diligent and friendly! The waiting area was very inviting and modern with complimentary snacks and it is attached to their mini...

    Dealer Response

    Josh Walters, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found ...


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    The staff was very diligent and friendly! The waiting area was very inviting and modern with complimentary snacks and it is attached to their mini shop. It was great! I got to enjoy an apple while I walked around to admire all of their different, cool products. I loved the waiting area because I was able to watch my car in the shop as they worked on it! I'd definitely recommend this place!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Josh Walters, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!


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  • they dont care if you want a new car or not.

    I bought a car several years ago and wanted to upgrade to something newer and didn't get approve over a few points on my credit. I have always pa...

    Dealer Response

    D Watkins, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you would be willing, we...


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    I bought a car several years ago and wanted to upgrade to something newer and didn't get approve over a few points on my credit. I have always paid my car on time and way before the due date. I was recently approved for a 90k home loan. amazing. I will do my shopping for a car elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    D Watkins, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you would be willing, we would like to have you contact our manager (855) 815-0769 to discuss ways we can better serve you in the future. Robert Dale General Manager, BMW of Chattanooga


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  • Service Review

    Outstanding job of installing my towing package and hooking up my electronic breaking.

    Dealer Response

    Robert Dodd, we're happy to hear you had such a positive experience with our team at BMW of Chattanooga! Please don't hesitate to reach out if the...


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    Outstanding job of installing my towing package and hooking up my electronic breaking.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert Dodd, we're happy to hear you had such a positive experience with our team at BMW of Chattanooga! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!


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  • Service
    August 6, 2017

    RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you...


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    RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TN

    Does not recommend this dealer
    Came in for service or repair

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  • Service? what Service?

    RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you...

    Dealer Response

    Keith, we regret to hear your experience with us at BMW of Chattanooga was anything less than exceptional, but are glad you brought this to our a...


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    RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TN

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Keith, we regret to hear your experience with us at BMW of Chattanooga was anything less than exceptional, but are glad you brought this to our attention. Here at BMW of Chattanooga, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (855) 815-0769 to discuss ways we can better serve you in the future. Robert Dale General Manager, BMW of Chattanooga


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