BMW of the Hudson Valley

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
1088 lifetime reviews. Includes reviews of BMW of the Hudson Valley from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2020

    We needed a new car, and as I drive quite a lot of miles a year, it couldn't be a lease, and whatever car we would buy had to be AWD. My husband suggested... a BMW. I was very apprehensive about what the dealership experience would be, since I've never had one before, and we would be looking for a used car. From the first minute I met Laci she dispelled all my concerns. She was clear and concise in her questions to sound me out on what my needs were, and she was straightforward in her advice on various models to purchase. It was a very simple, easy and stress free experience. I am completely converted to BMW! The car is amazing, the service at BMW of Hudson Valley was extraordinary. Laci took care of everything and got me the car I wanted, Landers was very personable and put together a great deal for us. Isaac's knowledge of every arcane aspect of the brand, historical and otherwise, was so well presented, he made it easy to feel like maybe I really could manage all that technology!! No pressure, no hard selling, no bait and switch, no promises not delivered...it was really just an amazingly transparent and fun experience. I am so happy with the car, and of course Laci followed up with a phone call to check in..really top notch customer service from everyone there. I can't recommend the whole team enough.

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  • 5.0 out of 5
    September 28, 2020

    Christian Sanchez was extremely professional and pleasant to work with. He was very prompt to our requests for information about the car. He was great... to work with and due to his help, I was able to finalize the deal for my dream car!!

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    BMW of Hudson Valley

    Congratulations on your dream car! We're so happy to see that Christian has provided you with an excellent level of care. If there is anything further... we can do to be of assistance, please do not hesitate to reach out to our team. Happy driving!

  • May 19, 2014

    This is my fifth car that I have purchased and my second BMW, however my first interaction with Hudson Valley. This was THE best experience I have ever... had from a car dealer and for that matter, a business. From the time we arrived, every contact made with the staff was very professional. We left there feeling that our business was appreciated. I drove over 2 hours to purchase from Hudson Valley, bypassing at least three BMW dealers. I was referred by someone because the great customer service because of the awful experience I had from a BMW dealer near me. Hudson Valley did not let me down. I would do a commercial for this company. I am telling all of my friends to purchase from Hudson Valley. Thank you for a great car buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write this review about your experience here at BMW of the Hudson Valley. We are flattered and so happy to he...ar that you had the best experience you've had with a business here. We appreciate you noticing how professional our staff is and we're glad that the 2-hour drive up here was worthwhile. We look forward to continuing our relationship with you and hope you'll be in again soon!

  • 1.0 out of 5
    September 9, 2020

    Buyer Beware. Last month I purchased a car from BMW of Hudson Valley. David Kreines was my salesperson. I located the car on Car Guru. A 2019,450 SLMercedes.... I live in another state so I relied on David to be honest with me. I asked him if there was anything wrong with the car. He told me that the car was perfect. I agreed to buy it. They would detail it and my transporters would then pick it up. Sent a deposit and received paperwork from Ken Winters and the mileage was not as it was advertised. Car Guru said the mileage was6,487 the dealership listed the mileage as 7,007. I contacted David and asked him if there was anything else that they did not disclose and what is the condition of the car? Again, he said the car was perfect. I also asked Ken Winters about the condition of the car and got the same reply, it's perfect. When the car came off the truck, there were things wrong with it. Firstly, the car had not been detailed. It was dirty inside and finger prints were everywhere. The driver side,interior door had been pushed open with someone's high heels there were holes and scratches in the door. The cover rails on both the passenger and driver side were scratched up with I assume high heels. The driver side outside mirror is scratched. I went to the local Mercedes dealer and received an estimate of $1,951.72 to repair the damage. I called David Kreines and he said I should have bought a new car.( I guess $70,000 is nothing). I then called the General Manager, Anu Singh and the Sales Manager, Marcus Mancuso. They did not return my calls. I sent David the estimate from Mercedes and he replied "We do not take any responsibility for the cosmetics". And they would sent me a measly $200 for detailing. I have received nothing. Stay away from this dealer. They are dishonest to say the least.

    Does not recommend this dealer
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  • 5.0 out of 5
    September 9, 2020

    Best car buying experience I have had. David Kreines was friendly and knowledgeable. More importantly he was transparent and respectful of me looking at... other vehicles. I also want to thank Landers and Ken the sales managers for making the buying process super easy. Four days later I ran over a nail and got a flat tire. Thanks to the run flat tires I just drove it to the service department and they took great care of me. Huge shoutout to Drew who was awesome.

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    BMW of Hudson Valley

    We love hearing this! It's great to know that our team could provide you with an excellent car-buying experience. We are always here for you, so pleas...e don't hesitate to reach out!

  • 1.0 out of 5
    June 11, 2020

    When I purchased a 50K vehicle from these folks I was treated like a man of wealth and taste. Six months later I needed a repair. It was billed as a... 12 hour job. After weeks, I called and was told that it was a big job, parts were hard to get and the holiday, Christmas. Obviously untrue. I subsequently called again, was bamboozled by the same person and asked to speak to the service manager. Not available. General manager? Not available. A message left with my once-solicitous salesman was never responded to. I got the car back after 3 1/2 weeks to find that an additional 7K of work was done without my knowledge or consent. Apparently, there was a payment issue (I was unaware of it; there was no problem). To this day, I have had no explanation, no less an apology. Unlike General MacArthur, I shall not return.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, As our customer, your feedback is very important to me and I am concerned to learn of your recent service experience with us. I take your feed...back seriously and would love the opportunity to discuss this with you. Would you please reach out to me when you have a few free minutes? Joanne Holmes Service Manager jholmes@bmwhudsonvalley.com

  • 5.0 out of 5
    May 29, 2020

    Amazing customer service , super knowledgeable about the car and all the features , not pushy at all . Amazing experience overall with David and landers... who helped in finance . Would highly recommend they made this process quick and easy and I felt comfortable going to the dealership knowing their new sanitizing protocols the employees who wear masks !

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    BMW of Hudson Valley

    Erk, thank you for taking the time to write a review! We are ecstatic to hear David and Landers went above and beyond to assist you with a high level ...of customer service throughout the process. We greatly appreciate your positive feedback and glowing recommendation. We are looking forward to working with you for years to come!

  • 5.0 out of 5
    May 12, 2020

    David Kreines has been a fantastic dealer to work with. He is responsive, smart, and goes above and beyond. Landers Hall was also really awesome/helpful.

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    BMW of Hudson Valley

    Thank you so much for taking the time to give us feedback. We are so happy to know that our team members, David and Landers were really helpful. Congr...atulations on your BMW! We hope you like it and wish you a wonderful day!

  • 5.0 out of 5
    April 13, 2020

    Absolutely the best car buying experience I have ever had. And I've bought over 10 cars from dealerships! The gentleman who helped us( John Robertson)... was and is a total professional. I will be back to this dealership again. Great experience

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    BMW of Hudson Valley

    Thanks for taking the time to give us your feedback for John. We are pleased to know that we have been your best shopping experience by far. Congratul...ations on your vehicle! Let us know if we can assist with anything else. We are always happy to do what we can to help.

  • 5.0 out of 5
    March 17, 2020

    My husband and I are on our second BMW from this dealership! Mike Bueti is a rockstar! Both Mike and Landers make the process of building and financing... our car a pleasure. They are flexible, dedicated to their customers and fun to work with! Joanne in Service is wonderful as well. Overall, a very positive relationship!

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    BMW of Hudson Valley

    Thank you for the positive feedback! We are happy to know that you and your husband are loyal customers. It is great to know that Mike, Landers, and J...oanne have provided you with good customer service. We value your business and if you need anything else please let us know.

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