Reviews
Fantastic experience at BMW of Irondale!
Fantastic experience at BMW of Irondale! CJ was knowledgeable, friendly, and fun to work with, and he explained every step of the process clearly. The finance team and Noni were excellent and made everything smooth. Drove away in the car of my dreams—highly recommend!
Fantastic experience at BMW of Irondale!
Fantastic experience at BMW of Irondale! CJ was knowledgeable, friendly, and fun to work with, and he explained every step of the process clearly. The finance team and Noni were excellent and made everything smooth. Drove away in the car of my dreams—highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Christin G, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Birmingham!
⚠️ Warning for anyone buying from BMW of Birmingham
⚠️ Warning for anyone buying from BMW of Birmingham (Irondale): I’m posting on behalf of someone (“Bob”) who trusted this dealership and ended up with a bad experience. If you’re not fluent in English or new to car buying, be extra careful here. What happened: The sales team rushed the entire process. Promised to explain paperwork after signing (they never did). GAP insurance wasn’t offered or explained — even when asked. Was forced to pay for extras like dent coverage and PermaPlate without clear consent. When “Bob” asked questions, one of the finance reps (Nauman Rabbani) accused him of recording — very suspicious behavior. After the sale, the salesperson (Erick Fitzpatrick) ignored calls and even made threats instead of helping. Key names involved: Erick Fitzpatrick (Sales), Donna Daniel (Sales/Lease Rep), Kaleb Redmond (GM), Eric & Nauman Rabbani, Pinak & Pedro (Customer Relations/Finance). Bottom line: They take advantage of buyers who don’t fully understand the process. Don’t sign anything until you’ve read every line — and if they rush you, walk away.
⚠️ Warning for anyone buying from BMW of Birmingham
⚠️ Warning for anyone buying from BMW of Birmingham (Irondale): I’m posting on behalf of someone (“Bob”) who trusted this dealership and ended up with a bad experience. If you’re not fluent in English or new to car buying, be extra careful here. What happened: The sales team rushed the entire process. Promised to explain paperwork after signing (they never did). GAP insurance wasn’t offered or explained — even when asked. Was forced to pay for extras like dent coverage and PermaPlate without clear consent. When “Bob” asked questions, one of the finance reps (Nauman Rabbani) accused him of recording — very suspicious behavior. After the sale, the salesperson (Erick Fitzpatrick) ignored calls and even made threats instead of helping. Key names involved: Erick Fitzpatrick (Sales), Donna Daniel (Sales/Lease Rep), Kaleb Redmond (GM), Eric & Nauman Rabbani, Pinak & Pedro (Customer Relations/Finance). Bottom line: They take advantage of buyers who don’t fully understand the process. Don’t sign anything until you’ve read every line — and if they rush you, walk away.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Lucille, Thank you for your review. However, your account of the transaction is not consistent with what really happened. Remembering playing telephone in Elementary School, it seems like this is having the same effect on your explanation of what happened. “Bob” was offered and explained everything thoroughly. Nothing was “forced”. Kaleb Redmond- General Manager.
Danielle was extremely resourceful and professional in
Danielle was extremely resourceful and professional in with our transactions. Her recommendation for the vehicle was within my budget and a beautiful BMW SUV. I am satisfied with my vehicle.
Danielle was extremely resourceful and professional in
Danielle was extremely resourceful and professional in with our transactions. Her recommendation for the vehicle was within my budget and a beautiful BMW SUV. I am satisfied with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anthony, we are so pleased you enjoyed your visit to BMW of Birmingham! We can't wait to see you again, have a great day.
I had a great experience working with Erick to purchase a
I had a great experience working with Erick to purchase a new BMW. He is very professional and patient. I changed the build of the vehicle several times. He never showed signs of irritation. He just made sure my wants were met. He maintained contact with me throughout the process until delivery of the car. The deal was smooth, the car is beautiful, and I highly recommend Erick.
I had a great experience working with Erick to purchase a
I had a great experience working with Erick to purchase a new BMW. He is very professional and patient. I changed the build of the vehicle several times. He never showed signs of irritation. He just made sure my wants were met. He maintained contact with me throughout the process until delivery of the car. The deal was smooth, the car is beautiful, and I highly recommend Erick.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review! We are thrilled to hear that Erick provided such excellent service during your car buying experience. Enjoy your beautiful new BMW!
Very professional they had an our car ready to go when we
Very professional they had an our car ready to go when we arrived from out state.
Very professional they had an our car ready to go when we
Very professional they had an our car ready to go when we arrived from out state.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Birmingham. We can't wait to see you again, have a great day.
I had an excellent experience purchasing my 2026 BMW X5 M
I had an excellent experience purchasing my 2026 BMW X5 M from BMW of Birmingham thanks to Conner, my sales representative, and Noni, the financial advisor. Conner was outstanding — very knowledgeable about the X5 M, patient in answering all of my questions, and made sure I felt confident and excited throughout the buying process. Noni was equally impressive, walking me through the financial side with clarity and professionalism, making everything simple and stress-free. Together, they made the entire process smooth, enjoyable, and truly first-class. I highly recommend both Conner and Noni for anyone looking for a BMW and a top-notch buying experience!
I had an excellent experience purchasing my 2026 BMW X5 M
I had an excellent experience purchasing my 2026 BMW X5 M from BMW of Birmingham thanks to Conner, my sales representative, and Noni, the financial advisor. Conner was outstanding — very knowledgeable about the X5 M, patient in answering all of my questions, and made sure I felt confident and excited throughout the buying process. Noni was equally impressive, walking me through the financial side with clarity and professionalism, making everything simple and stress-free. Together, they made the entire process smooth, enjoyable, and truly first-class. I highly recommend both Conner and Noni for anyone looking for a BMW and a top-notch buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! We are so happy to hear that Conner and Noni provided you with a first-class buying experience. We strive to make the process smooth, enjoyable, and stress-free for all of our customers. Thank you for choosing BMW of Birmingham!
Just got our third X5 from BMW of Birmingham.
Just got our third X5 from BMW of Birmingham. Victoria is our sales person and I couldn’t speak more highly of her service. She makes everything seamless and easy. And is ALWAYS available when we need to contact her.
Just got our third X5 from BMW of Birmingham.
Just got our third X5 from BMW of Birmingham. Victoria is our sales person and I couldn’t speak more highly of her service. She makes everything seamless and easy. And is ALWAYS available when we need to contact her.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued support and trust in our dealership, ! It's always a pleasure to work with you and I'm glad to hear that Victoria provided exceptional service. We strive to make the car buying experience seamless and hassle-free. See you for your next BMW at BMW of Birmingham! #CustomerSatisfaction #BMWFamily
Excellent staff.
Excellent staff. Oleg told me rubber mats included. They were not. But he helped get the car I wanted. Lovely dealership
Excellent staff.
Excellent staff. Oleg told me rubber mats included. They were not. But he helped get the car I wanted. Lovely dealership
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
The workers were very friendly & knowledgeable about the
The workers were very friendly & knowledgeable about the vehicle my wife and myself were looking at.
The workers were very friendly & knowledgeable about the
The workers were very friendly & knowledgeable about the vehicle my wife and myself were looking at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
This dealership was helpful and easy to work with!
This dealership was helpful and easy to work with! CJ made the buying process simple and straightforward. I will definitely return here for my next purchase.
This dealership was helpful and easy to work with!
This dealership was helpful and easy to work with! CJ made the buying process simple and straightforward. I will definitely return here for my next purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!