[{"id":515503,"personPtyId":42109817,"firstName":"Rick","lastName":"Martens","titleText":"Sales Manager","emailTxt":"jmartens@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/cff32480db40.jpg","drDealerId":23760,"dealerEmpStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601669,"firstName":"Jacob","lastName":"Dean","titleText":"Service Advisor","emailTxt":"jdean@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":601668,"firstName":"Adam","lastName":"Mobley","titleText":"Service Advisor","emailTxt":"amobley@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/ea7e6dc74919.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":601659,"firstName":"Dmytro","lastName":"Shapovalov","titleText":"Sales Manager \u001a Pre-Owned Cars","emailTxt":"dshapovalov@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601662,"firstName":"Malik","lastName":"Salisbury","titleText":"Client Advisor","shortBioText":"Hello all, \r\nMalik's the name and selling new/used autos is the game. Originally from Washington, D.C. \r\nI have been in the Charlottesville area since 1996 and have been selling new/used automotive since 2015. I currently sell at BMW Charlottesville and it has been a great experience thus far. The Ultimate Driving Machine sold by the Ultimate Salesman.","emailTxt":"msalisbury1@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601660,"firstName":"Brian","lastName":"Thomas","titleText":"Business Manager","emailTxt":"bthomas@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560813,"firstName":"Chris","lastName":"North","titleText":"BMW Product Genius","emailTxt":"cnorth@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/52c43d0e1e3d.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601665,"firstName":"Donte","lastName":"Thomas","titleText":"Client Advisor","emailTxt":"dthomas7@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601478,"personPtyId":39767574,"firstName":"Frank","lastName":"Sorensen","titleText":"General Manager","emailTxt":"Fsorensen@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":515504,"firstName":"Gary","lastName":"Hawthorn","titleText":"Sales","emailTxt":"ghawthorn@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/f62284e1d258.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560808,"firstName":"Jerry","lastName":"Davey","titleText":"Parts Manager","emailTxt":"jdavis@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/d3ce466cb690.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":560804,"firstName":"Johnny","lastName":"Prince","titleText":"Service Director","emailTxt":"jprince@Crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/f7162f78f8af.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":515502,"firstName":"Phil","lastName":"Marx","titleText":"Sales","emailTxt":"pmarx@cownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/177e0ee1c8c2.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601663,"firstName":"Phillip","lastName":"Marx","titleText":"Client Advisor","emailTxt":"pmarx@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/1bc43f931012.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560800,"firstName":"Todd","lastName":"Williams","titleText":"General Sales Manager","emailTxt":"twilliams@crownauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/23760/employees/a1ebe1001a9b.jpg","drDealerId":23760,"certifiedEmployee":false,"deptDscrp":"Sales"}]

BMW of Charlottesville

3.3 out of 5 3.3
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

BMW of Charlottesville Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since June 2008

BMW of Charlottesville, located at 1295 Richmond Rd Charlottesville, Virginia has a wide variety of services for your convenience. We proudly offer BMW financing, a state of the art service and repair center, and parts department. Let us make your experience a memorable one.

...



We hand pick each member of the BMW of Charlottesville team for their high level of competency, vast knowledgebase, eagerness to learn, ability to relate to drivers from all walks of life, and commitment to keeping BMW of Charlottesville a pressure-free environment.

"Ultimate Driving Machine!"

Service

Wheel Balance

$39.95

Tire Rotation

$49.95

Oil, Filter Change

$59.99 and up*

New Brake Pads/Shoes (Front)

$199.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.3 out of 5 3.3
133 lifetime reviews. Includes reviews of BMW of Charlottesville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2020

    Jacob Dean is very professional, excellent service, very professional follow up with a costumers, Great quality of work, competent answers on all questions,... very polite!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    BMW of Charlottesville

    kyrylo.kapustinskyi, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if w...e can assist you further.


    Worked with:
    Jacob Dean

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    September 12, 2020

    Adam was very nice he took his time and listened us ,he was very professional,great person to talk,he made us very comfortable to ask him any questions... I would recommend him to anyone that needs service at Bmw .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    BMW of Charlottesville

    We really appreciate this positive review! Thanks so much!


    Worked with:
    Adam Mobley

    Service Advisor

    NOT RATED

  • November 29, 2015

    We love Charlottesville BMW everyone was so friendly and so helpful made us feel right at home Thanks guys for a wonderful experience .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Theresa, I am glad you had a wonderful experience at BMW of Charlottesville. It gives me great pride to know that my team is friendly and helpful. Ple...ase let us know in the future what we can do to assist you further. Mike Evans, General Manager

  • 2.0 out of 5
    December 28, 2019

    I've been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has changed... a great deal, it seems hard for them to hold on to good employees. Perhaps it's inexperience with the new people. I had brakes done yesterday and the man that helped me was rude and annoyed by my questions. A consumer has questions about brakes and rotors, that's how it is. I had a quote in writing yet he still hiked up the price, I almost left to go elsewhere but decided to give them one more chance. I know they were short handed and I even said to the guy (he has a beard) that I understand it's hard when someone calls in sick, but also asked that he not take it out on the customer. I spent $600, don't you think it would be reasonable for them to top off the windshield fluid?

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    BMW of Charlottesville

    Hello Jos. It is disappointing to hear of your negative experience with our team. Please contact me at your earliest convenience, so I may personally ...work with you to ensure your experiences with our dealership are more pleasant moving forward. Regards, Johnny Prince Service Director (434) 245-4118


    Worked with:
    Jacob Dean

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    December 12, 2019

    will sweat you for your business then drop the ball and leave you hanging. "too busy" to get the job done. Move along to another dealer. There pre-owned... inventory is junky and overpriced also.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Martens

    Sales Manager

    NOT RATED

  • 1.0 out of 5
    December 3, 2019

    1 Star Rating...Customer service after the sale has been unsatisfactory and completely unprofessional in every way. We have contacted the sales representative... and sales manager numerous time over the course of two month regarding copies of our sales paperwork and warranty. They have failed to respond to our requests and return our calls. This is not the customer service you would expect from a BMW dealership. Do not buy from this dealership if you want prompt and helpful customer service after the sale.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    BMW of Charlottesville

    Hello Rick. Thank you for taking the time to bring your experience to our attention. Your recent experience does not reflect the standards of our deal...ership. It is our expectation every customer has a great experience with us. I would like to work with you personally to resolve this situation if you could please contact me at your earliest convenience. Best, Jooyeong Lee General Manager (434) 245-4123


    Worked with:
    Dmytro Shapovalov

    Sales Manager  Pre-Owned Cars

    NOT RATED

    Malik Salisbury

    Client Advisor

    NOT RATED

  • 5.0 out of 5
    July 20, 2019

    Jacob Dean was very polite and made sure all my needs were met. His overall service was excellent and I would recommend him to anyone that needs their... car serviced at BMW of Charlottesville.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Dean

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    May 26, 2019

    Absolutely incredible customer service! I highly recommend BMW of Charlottesville- for many reasons but especially because of Jake Dean! BMW dealerships... are well known for their exceptional quality and service, but BMW of Charlottesville, stands out above other high- quality dealerships because of their staff. I will continue to praise BMW of Charlottesville for all of the great services they provide and will always recommend friends and family to ask for Jake Dean when visiting BMW of Charlottesville.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2019

    What great service Jake Dean always has to offer us. I will always continue to work with him and this great dealership, Thank You Cj

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 24, 2019

    I've been sitting in the service Dept waiting room for 2.5 hours, getting a state inspection done. I check my phone just now to see that ONE HOUR ago,... Adam texted me of services needing to be performed, one suggested, one critical. So now, I have to come back to these losers (I live an hour away) because they're too lazy to walk five feet to speak to me. Last time I was here, it took their courtesy shuttle three hours to come collect me to bring me to my car. My lease is up in November. I'll be driving something else and no one will care. There's always another customer around the corner, isn't there?

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
View More Reviews