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BMW of Charlottesville

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

BMW of Charlottesville Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2008

BMW of Charlottesville prides itself on customer satisfaction! Offering a wide selection and New BMW?s, Certified Pre-Ow

...

ned BMW?s and affordable luxury vehicles. Call, click, or come by!

"Ultimate Driving Machine!"

Service

Wheel Balance

$39.95

Tire Rotation

$49.95

Oil, Filter Change

$59.99 and up*

New Brake Pads/Shoes (Front)

$199.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
128 lifetime reviews. Includes reviews of BMW of Charlottesville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 20, 2019

    Jacob Dean was very polite and made sure all my needs were met. His overall service was excellent and I would recommend him to anyone that needs their... car serviced at BMW of Charlottesville.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Dean

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    May 26, 2019

    Absolutely incredible customer service! I highly recommend BMW of Charlottesville- for many reasons but especially because of Jake Dean! BMW dealerships... are well known for their exceptional quality and service, but BMW of Charlottesville, stands out above other high- quality dealerships because of their staff. I will continue to praise BMW of Charlottesville for all of the great services they provide and will always recommend friends and family to ask for Jake Dean when visiting BMW of Charlottesville.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 29, 2015

    We love Charlottesville BMW everyone was so friendly and so helpful made us feel right at home Thanks guys for a wonderful experience .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Theresa, I am glad you had a wonderful experience at BMW of Charlottesville. It gives me great pride to know that my team is friendly and helpful. Ple...ase let us know in the future what we can do to assist you further. Mike Evans, General Manager

  • 5.0 out of 5
    May 25, 2019

    What great service Jake Dean always has to offer us. I will always continue to work with him and this great dealership, Thank You Cj

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 24, 2019

    I've been sitting in the service Dept waiting room for 2.5 hours, getting a state inspection done. I check my phone just now to see that ONE HOUR ago,... Adam texted me of services needing to be performed, one suggested, one critical. So now, I have to come back to these losers (I live an hour away) because they're too lazy to walk five feet to speak to me. Last time I was here, it took their courtesy shuttle three hours to come collect me to bring me to my car. My lease is up in November. I'll be driving something else and no one will care. There's always another customer around the corner, isn't there?

    1.0 out of 5
    Customer Service
    3.0 out of 5
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    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 30, 2019

    I don't normally write reviews but the circumstances of this purchase compels me to do so. Two weeks ago I test drove a Lexus with Rick explaining all... the details of this wonderful car. Rick's cordial demeanor and knowledge of the vehicle made the test ride very enjoyable. Back in the office the negotiations for my trade-in and the Lexus began. After a few attempts to solidify the deal it was obvious we were miles apart. I left the dealership thinking that my three month search was going to continue. The following week Rick gave me a call to let me know that they wanted my business and presented a new set of numbers. I thought , wow this is something I can work with, but I had started negotiations with another dealer. In short that deal fell through so I called Rick to see if the Lexus was still available. When he told me it was I let him know that I would like to stop by that afternoon and complete the deal but I had concerns about some scratches on the back hood and a blemish on the rear bumper. Now, after these guys had lowered the price of the Lexus and increased the trade-in amount for my car they still agreed to address my concerns. I was shocked when I arrived at the dealership. The Lexus looked brand new. Kudos to everyone involved.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Martens

    Sales Manager

    (5.0) 8 reviews

  • 1.0 out of 5
    February 4, 2019

    Our 2018 X3 broke down 3 times in less than 30 days after recall work on computer was done at their shop. We wanted to trade the car in because we lost... confidence in car. The sales manager said he did not want to buy it becuase "he did not want to get stuck with a piece of crap". We were also told by our salesperson that carmax pays more money than they do, we could try there. But, our car was in their shop so a bit hard to take to carmax. Not sure if repairs fixed it in the end, our service advisor said she thought it was a part, but "there are so many fault codes stored on your car it is anyone guess as to what is wrong" We traded in a 13 month old car with 9k miles and took a 1270$ loss to do so. If anyone should have come close to the residual value, especially given we drove less than the factored 12k per year, it should have been the dealership we bought it from Out sales person, Rick Marten, did a great job when we bought the car - it just went downhill in service & especially management at this dealership. I WILL tell everyone that wants to listen my opinion of this. If they would have just worked with me so we could get out of a car that left me stranded 3 times in a month, we could have parted as friends. Instead, they told me CSI was not part of their bonus monies anymore and since I was not purchasing another car from them that they did not need to step up and help out with the 1270$ delta. Lastly, when I tried to post something to their public facebook page they have a administrator that reviews posts and will only publish posts that are favorable to them vs honest customer reviews.

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Martens

    Sales Manager

    (5.0) 8 reviews

  • 5.0 out of 5
    September 27, 2018

    I live in Richmond and my daughter blew a tire on her Mini in Charlottesville and was stuck on the side of the road. I found BMW of Charlottesville on... the web and called them. The service team found a tire, ordered it and installed in within a few hours to get her back on the road home, all with a friendly attitude. I was more than impressed.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2018

    After a great deal of research, my wife and I visited the Charlottesville dealership for a test drive of the 2019 440i xdrive gran coupe.We ended up speaking... with Rick Martens who was not only courteous, he knew his BMWs inside and out. Mr. Martens was relaxed in his approach which contributed to our excellent experience. Our 440i had to be special ordered, so a follow up review will probably be posted. However, there is no reason to think our first impression of the dealership will change.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Martens

    Sales Manager

    (5.0) 8 reviews

  • 5.0 out of 5
    August 27, 2018

    I did not qualify for a BMW however, my salesman Tim put me in a 2016 Toyota Avalon! Low mileage, like brand new. He was kind, he listened when I talked... and WOW was this an amazing experience! From the receptionist to the Sales Manager Todd to the Financial Officer sorry can't remember his name because at this point I was so excited I almost blacked out! Double five ?? star rating ~Deborah AKA Happy Toyota Avalon customer 👑

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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