Reviews

Average Ratings

4.0
87 lifetime reviews.
  • Loyal Customer 10 Years!

    As always had an Amazing experience at BMW of Bakersfield. Very comfortable friendly environment. Mohsen and Mark listened to what I wanted and de...

    Dealer Response

    Tina, Thank you for taking the time to leave us your feedback. I am pleased to hear about your great experience as well as your loyalty to our de...


    Show Full Review

    As always had an Amazing experience at BMW of Bakersfield. Very comfortable friendly environment. Mohsen and Mark listened to what I wanted and delivered. Love the BMW experience. Love driving a fun safe car with all the amenities I want.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tina, Thank you for taking the time to leave us your feedback. I am pleased to hear about your great experience as well as your loyalty to our dealership! Congratulations on your new vehicle!


    Hide Full Review
  • Shami is your go to guy for buying your next car!!

    Everyone go see Shami!!! I went in looking for a slightly used car. I Had no pressure or hassle from my salesman Shami. He went thoroughly throug...


    Show Full Review

    Everyone go see Shami!!! I went in looking for a slightly used car. I Had no pressure or hassle from my salesman Shami. He went thoroughly through the buying process. I even took the next day to think it over if I was making the right decision. I had a great experience at BMW of bakersfield. Thank you Shami!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Frustrating

    No one answers the phone . Put on hold for very long waits . Service and parts over priced


    Show Full Review

    No one answers the phone . Put on hold for very long waits . Service and parts over priced

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Marcelo Ralleca Jr

    I am always getting good service from this deslership wether buying or services

    Dealer Response

    Thank you Marcelo for the kind review and we are glad that we could be of a service. Please feel free to contact us with any service need you migh...


    Show Full Review

    I am always getting good service from this deslership wether buying or services

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Marcelo for the kind review and we are glad that we could be of a service. Please feel free to contact us with any service need you might have or to just to say hi. Thanks, Alex Karegaran General Manager BMW of Bakersfield 661-396-4040


    Hide Full Review
  • Good Bye Mercedes Benz; there's more at BMW

    Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is ...

    Dealer Response

    Hello Glenn, Thank you for your kind feedback. I am glad to hear about your amazing experience at our dealership with. It is great to hear that we...


    Show Full Review

    Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is arguably more important. So this weekend I visited BMW of Bakersfield and met the most incredible young woman, Carolyn Cariaga, the Service Representative. It was to take care of a simple problem, but Carolyn went beyond that and made certain that I left with a memory that exceeded the little problem that I had. From the moment I pulled into the service bay I felt like I had met a friend who was willing to explain some things about our new BMW; probably information I should have read, but Carolyn patiently explained anyway. She never lost her smile, and within a few minutes my minor issue was taken care of, much better than I had expected, the vehicle had been washed so well it sparkled and my thoughts about customer service were forever altered. This is service that most dealerships promise, few deliver and BWM of Bakersfield, delivers. I was so touched by the experience that I sought out the General Manager (yes he was working on Saturday too) Alex Karegaran to share with him my experience. He is a gracious man who really cares about his customers, and is proud of those who work for him. If you are considering a luxury car, step up to BMW and buy it at BMW of Bakersfield; guarantee no regrets and many smiles.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Glenn, Thank you for your kind feedback. I am glad to hear about your amazing experience at our dealership with. It is great to hear that we were able to answer all of your questions and make your buying process easier. We look forward to assisting you again. Best Regards, Alex Karegaran General Manager


    Hide Full Review
  • Great Customer Service!!

    Amanda Patrick was very knowledgable, enthusiastic and helpful with all my questions. If your looking to buy a BMW I wood definitely recommend spe...

    Dealer Response

    Thank you for taking time to leave us your feedback, we do appreciate it. I am glad to hear your experience with Amanda was great! Our goal is to ...


    Show Full Review

    Amanda Patrick was very knowledgable, enthusiastic and helpful with all my questions. If your looking to buy a BMW I wood definitely recommend speaking with her! Great customer service!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time to leave us your feedback, we do appreciate it. I am glad to hear your experience with Amanda was great! Our goal is to provide a premium experience.


    Hide Full Review
  • Sales staff is fantastice

    BMW of Bakersfield is by far the only place to buy a car. I talked with people from Los Angeles that drove up to Bakersfield just to buy a car fro...

    Dealer Response

    Alan, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Show Full Review

    BMW of Bakersfield is by far the only place to buy a car. I talked with people from Los Angeles that drove up to Bakersfield just to buy a car from this dealer. The sales staff is fantastic and the service department is top of the line. They don't try to sell you a car you don't want or need. They are there to help you not just sell you a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alan, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Hide Full Review
  • poor customer service

    Sad, verry sad. I had to go out of town to Valencia to pick up my car. Lack of knowledge and poor management. Sam, "the salesman " didn't know eno...

    Dealer Response

    Greetings Eddie, Here at BMW of Bakersfield we strive on our commitment to excellence in customer satisfaction. I am sorry to hear about your expe...


    Show Full Review

    Sad, verry sad. I had to go out of town to Valencia to pick up my car. Lack of knowledge and poor management. Sam, "the salesman " didn't know enough about the car and when it was time for working on the price the "manager" , she wouldn't budge on the price. I made a quick phone call to another dealer and they gave me what I wanted.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greetings Eddie, Here at BMW of Bakersfield we strive on our commitment to excellence in customer satisfaction. I am sorry to hear about your experience. If you would like to call me directly to talk about this please reach out to at (661) 396-4040. I look forward to hearing from you soon. Junior Sidhu E-Commerce Coordinator


    Hide Full Review
  • Worth the drive...

    Drove out to Bakersfield from LA to buy a new M4. Passed about 12 other BMW dealerships because of Mark (business development team) but the entire...

    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Show Full Review

    Drove out to Bakersfield from LA to buy a new M4. Passed about 12 other BMW dealerships because of Mark (business development team) but the entire team is tops. Great car, great deal, great facility. Will definitely buy from them again. My only regret is that we couldn't go out for drinks afterward because of our long drive home. Thanks to all who had a hand in helping us. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Hide Full Review
  • Excellent Experience

    I purchased a 2014 535i from BMW of Bakersfield. My sales professional was Mark Felix. Mark did an outstanding job showing me all the features in ...

    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Show Full Review

    I purchased a 2014 535i from BMW of Bakersfield. My sales professional was Mark Felix. Mark did an outstanding job showing me all the features in the car. This was my first BMW but by the time I left I felt I knew how to operate the car very well. Mark was very patient and worked hard to find me the right car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


    Hide Full Review