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Reviews

Average Ratings

5.0
84 lifetime reviews.
  • Loyal Customer 10 Years!

    As always had an Amazing experience at BMW of Bakersfield. Very comfortable friendly environment. Mohsen and Mark listened to what I wanted and de...

    Dealer Response

    Tina, Thank you for taking the time to leave us your feedback. I am pleased to hear about your great experience as well as your loyalty to our de...


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    As always had an Amazing experience at BMW of Bakersfield. Very comfortable friendly environment. Mohsen and Mark listened to what I wanted and delivered. Love the BMW experience. Love driving a fun safe car with all the amenities I want.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Tina, Thank you for taking the time to leave us your feedback. I am pleased to hear about your great experience as well as your loyalty to our dealership! Congratulations on your new vehicle!


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  • Good Bye Mercedes Benz; there's more at BMW

    Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is ...

    Dealer Response

    Hello Glenn, Thank you for your kind feedback. I am glad to hear about your amazing experience at our dealership with. It is great to hear that we...


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    Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is arguably more important. So this weekend I visited BMW of Bakersfield and met the most incredible young woman, Carolyn Cariaga, the Service Representative. It was to take care of a simple problem, but Carolyn went beyond that and made certain that I left with a memory that exceeded the little problem that I had. From the moment I pulled into the service bay I felt like I had met a friend who was willing to explain some things about our new BMW; probably information I should have read, but Carolyn patiently explained anyway. She never lost her smile, and within a few minutes my minor issue was taken care of, much better than I had expected, the vehicle had been washed so well it sparkled and my thoughts about customer service were forever altered. This is service that most dealerships promise, few deliver and BWM of Bakersfield, delivers. I was so touched by the experience that I sought out the General Manager (yes he was working on Saturday too) Alex Karegaran to share with him my experience. He is a gracious man who really cares about his customers, and is proud of those who work for him. If you are considering a luxury car, step up to BMW and buy it at BMW of Bakersfield; guarantee no regrets and many smiles.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Glenn, Thank you for your kind feedback. I am glad to hear about your amazing experience at our dealership with. It is great to hear that we were able to answer all of your questions and make your buying process easier. We look forward to assisting you again. Best Regards, Alex Karegaran General Manager


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  • Great Customer Service!!

    Amanda Patrick was very knowledgable, enthusiastic and helpful with all my questions. If your looking to buy a BMW I wood definitely recommend spe...

    Dealer Response

    Thank you for taking time to leave us your feedback, we do appreciate it. I am glad to hear your experience with Amanda was great! Our goal is to ...


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    Amanda Patrick was very knowledgable, enthusiastic and helpful with all my questions. If your looking to buy a BMW I wood definitely recommend speaking with her! Great customer service!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking time to leave us your feedback, we do appreciate it. I am glad to hear your experience with Amanda was great! Our goal is to provide a premium experience.


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  • Sales staff is fantastice

    BMW of Bakersfield is by far the only place to buy a car. I talked with people from Los Angeles that drove up to Bakersfield just to buy a car fro...

    Dealer Response

    Alan, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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    BMW of Bakersfield is by far the only place to buy a car. I talked with people from Los Angeles that drove up to Bakersfield just to buy a car from this dealer. The sales staff is fantastic and the service department is top of the line. They don't try to sell you a car you don't want or need. They are there to help you not just sell you a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alan, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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  • poor customer service

    Sad, verry sad. I had to go out of town to Valencia to pick up my car. Lack of knowledge and poor management. Sam, "the salesman " didn't know eno...

    Dealer Response

    Greetings Eddie, Here at BMW of Bakersfield we strive on our commitment to excellence in customer satisfaction. I am sorry to hear about your expe...


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    Sad, verry sad. I had to go out of town to Valencia to pick up my car. Lack of knowledge and poor management. Sam, "the salesman " didn't know enough about the car and when it was time for working on the price the "manager" , she wouldn't budge on the price. I made a quick phone call to another dealer and they gave me what I wanted.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Greetings Eddie, Here at BMW of Bakersfield we strive on our commitment to excellence in customer satisfaction. I am sorry to hear about your experience. If you would like to call me directly to talk about this please reach out to at (661) 396-4040. I look forward to hearing from you soon. Junior Sidhu E-Commerce Coordinator


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  • Worth the drive...

    Drove out to Bakersfield from LA to buy a new M4. Passed about 12 other BMW dealerships because of Mark (business development team) but the entire...

    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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    Drove out to Bakersfield from LA to buy a new M4. Passed about 12 other BMW dealerships because of Mark (business development team) but the entire team is tops. Great car, great deal, great facility. Will definitely buy from them again. My only regret is that we couldn't go out for drinks afterward because of our long drive home. Thanks to all who had a hand in helping us. :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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  • Excellent Experience

    I purchased a 2014 535i from BMW of Bakersfield. My sales professional was Mark Felix. Mark did an outstanding job showing me all the features in ...

    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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    I purchased a 2014 535i from BMW of Bakersfield. My sales professional was Mark Felix. Mark did an outstanding job showing me all the features in the car. This was my first BMW but by the time I left I felt I knew how to operate the car very well. Mark was very patient and worked hard to find me the right car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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  • Wonderfull Place to buy a Car.

    Nice People to work with. Came from Washigton and the car was everything they said it would. And to Ask for JKose Serna...he went to pick us at th...

    Dealer Response

    Elizabeth, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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    Nice People to work with. Came from Washigton and the car was everything they said it would. And to Ask for JKose Serna...he went to pick us at the Airport when we arrived with sign.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Elizabeth, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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  • Wonderfull Place to buy a Car.

    Nice People to work with. Came from Washigton and the car was everything they said it would.

    Dealer Response

    Elizabeth, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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    Nice People to work with. Came from Washigton and the car was everything they said it would.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elizabeth, Thank you for taking the time to leave us your feedback. We appreciate your business and are pleased to hear about your great experience.


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  • Great Customer Care

    I started this buying process over the phone. I was dealing with Korie and he was always very prompt in getting back to me when I asked him about ...

    Dealer Response

    Greetings Gary, At BMW of Bakersfield we strive to give every single customer a unique, hassle free and enjoyable experience regarding sales, ser...


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    I started this buying process over the phone. I was dealing with Korie and he was always very prompt in getting back to me when I asked him about looking at the condition of the car and answering my questions. This led me to take the time to travel the almost 2 hours from Fresno to Bakersfield. Korie knew he would not be in the office that Sunday and turned me over to Mark Felix. Mark contacted me to confirm when I would be arriving as to ensure he would be able to commit the appropriate time for my sale and review of the car. Mark took so much time explaining the features of the 528I that I was considering. His patience, courtesy and knowledge of the car were amazing. The respect and excellent customer service I received led me to purchase this amazing vehicle and to highly recommend BMW of Bakersfield to my family and friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Greetings Gary, At BMW of Bakersfield we strive to give every single customer a unique, hassle free and enjoyable experience regarding sales, service and parts. Thank you for taking time to compose this wonderful review regarding both Korie and Mark. These young men are brand new to the automotive industry and are making a HUGE strides early on at our BMW of Bakersfield Center. We are extremely pleased to learn about your fantastic purchase experience. Thanks again for taking the 2 hour drive over from Fresno, CA and allowing us to earn your business! Kind Regards, Wes McClelland Director of E-Commerce wes.mcclelland@bmwofbakersfield.com (661) 396-4040


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