Thompson BMW

4.5
(1,207 reviews)
Visit Thompson BMW
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 8:00pm
View all hours
Service Sales
Monday 7:30am–8:00pm 8:00am–8:00pm
Tuesday 7:30am–8:00pm 8:00am–8:00pm
Wednesday 7:30am–8:00pm 8:00am–8:00pm
Thursday 7:30am–8:00pm 8:00am–8:00pm
Friday 7:30am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (267) 884-0252 (267) 884-0252
Used (267) 544-1696 (267) 544-1696
Service (215) 798-6309 (215) 798-6309

Reviews

4.5
(1,207 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

I have had the pleasure of working with Kyle Sharp & Rob...

I have had the pleasure of working with Kyle Sharp & Rob Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can be a nerve wrecking experience, yet these gentlemen did everything that they could to make us feel comfortable and both were accommodating at the same time. I am a very particular buyer who wants their cars to be perfect – instead of pushing me away – they did the right thing and made the deal work. When any of my friends or family will be interested in a new car / BMW I will definitely send them to Rob and Kyle at Thompson BMW. Thank you gentlemen, SPR

Dealer response

Thank you so much for taking the time to share about your recent experience at Thompson BMW! We're glad our team was able to help you out. Please let us know if you have any other questions, we're always happy to help!

5.0

David is the man. I met him several years ago and was...

David is the man. I met him several years ago and was impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned 2021 BMW 330i xDrive. I am so happy with this vehicle and that David and Kyle Sharp went out of their way to take care of me. Looking for a BMW, ask for David. Thanks guys!

Dealer response

Thank you so much for the positive feedback about your recent experience at Thompson BMW, Joe!

1.0

Very unprofessional, Manager decided, against all...

Very unprofessional, Manager decided, against all evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my cracked windshield (on my 2018 BMW X3) and therefore BMW won't consider it a stress crack covered by the warranty. Manager obviously does not have the necessary expertise, she was just judging in favor of BMW.

Dealer response

We're very sorry to hear your last visit to our service center was less than exceptional. We strive to satisfy our customer's needs, and we'd like to work towards a mutual solution. At your convenience, please contact our Service Manager, Andi (267) 898-2555

3.0

Disappointed I had to pay for a loaner even though...

Disappointed I had to pay for a loaner even though service was for a recall. I was led to believe that the credit card hold would be refunded.

Dealer response

We are sorry to hear about your experience. Please call our Service Manager, Andi Glassmyer, at 267-898-2555, as she would like to speak with you about this.

5.0

I had a great experience, Dennis helped me every step of...

I had a great experience, Dennis helped me every step of the way to ensure I walked away with the car I wanted. He was excellent and I would purchase another vehicle through Thompson BMW thanks to Dennis’ help.

Dealer response

We're glad Dennis was able to find the right vehicle for you and we look forward to seeing you again down the road. Enjoy your new vehicle!

5.0

Amazing purchased experience, Dennis Ridges my salesman...

Amazing purchased experience, Dennis Ridges my salesman was fantastic and so nice what a great guy I would highly recommended Thompson BMW, I’m so happy with my 435i

Dealer response

We are so happy our Thompson BMW team earned your five stars. Thanks Paul!

5.0

Dennis Bridges is a super salesman - knowledgeable,...

Dennis Bridges is a super salesman - knowledgeable, friendly, available, and easy to deal with. He cared about finding the right car for me, ad made the transaction simple and safe in this covid era. I completed recommend him and the Thompson dealership

Dealer response

We are so happy our Thompson BMW team earned your five stars. Thanks Steve!

5.0

Dennis was easy to work with and responsive to my needs....

Dennis was easy to work with and responsive to my needs. I’d work with him again given the chance and recommend him to others.

Dealer response

Thanks a million, from the Thompson BMW Team!

5.0

I am extremely pleased with the service I received from...

I am extremely pleased with the service I received from Dennis Bridges and the Thompson Dealership. This is my first BMW and won't be my last. I truly love driving my new BMW. Thank you Dennis for making my dream come true.

Dealer response

Hi Karen, thank you for sharing such great feedback. Our team member, Dennis, will be especially appreciative of your five-star review. We're honored to have had your business at Thompson BMW and we look forward to seeing you next time.

4.8

Just bought a certified preowned X5 and the experience...

Just bought a certified preowned X5 and the experience was just terrific. Our salesman - Ted Aguilur was extremely helpful and really customer focused. He worked through the whole buying experience like a pro and answered all of our questions quickly and completely, Would recommend working with Ted anytime if you are looking for a new or used car.

Dealer response

Hi Mark, thank you for sharing such great feedback. Our team member, Ted, will be especially appreciative of your five-star review. We're honored to have had your business at Thompson BMW and we look forward to seeing you next time.