Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
24 lifetime reviews.
  • Amazing staff!! Exceeded all expectations! Wow!

    Called the parts department at closing time and could not have been treated more courteously and professionally by Tom. He took the time find a so...

    Dealer Response

    Lisa, thank you for your feedback! We are thrilled to hear that Tom was able to help you figure out what was wrong with your vehicle, and look for...


    Show Full Review

    Called the parts department at closing time and could not have been treated more courteously and professionally by Tom. He took the time find a solution to my dilemma that six service people, four parts people at three other BMW dealers, and two rep from the BMW Genius Center could not solve. I am grateful and would highly recommend this dealership and will look to them for help with our three BMWs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lisa, thank you for your feedback! We are thrilled to hear that Tom was able to help you figure out what was wrong with your vehicle, and look forward to working with you in the future.


    Hide Full Review
  • BMW Customer

    Being an out of state Buyer can sometimes be nerve racking especially when you are dealing with a dealership that you have never dealt with. In th...

    Dealer Response

    Thank you so much for your feedback, Larry! We are thrilled that you chose to do business with our dealership and that your experience with Rob wa...


    Show Full Review

    Being an out of state Buyer can sometimes be nerve racking especially when you are dealing with a dealership that you have never dealt with. In this particular purchase I found Thompson BMW to be a great place to deal with. Any concerns I might have had in the beginning were quickly devolved. The salesman I dealt with was exceptional [Rob RIdgway] and resolved any concerns I had quickly and efficiently. I might add that I was looking for an X5 in 5 states with a specific exterior and interior color combinations and with specific options I wanted. It was a rare combination but Thompson was the only dealer in 5 states that had it. The whole purchase process was made a piece cake by Thompsons sales, finance, and service departments. I would certainly purchase a vehicle from them again! Excellent experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback, Larry! We are thrilled that you chose to do business with our dealership and that your experience with Rob was a great one. We hope you enjoy your X5!


    Hide Full Review
  • Horrible Experience

    WORST BUYING EXPERIENCE EVER! if 0 stars was an option I surely would have picked that. I was treated as a burden not a customer! I made the mista...

    Dealer Response

    Dealer note: We spoke at length with this client and resolved the problems he was having. We did request that he remove or edit this review. Pleas...


    Show Full Review

    WORST BUYING EXPERIENCE EVER! if 0 stars was an option I surely would have picked that. I was treated as a burden not a customer! I made the mistake of contacting thompson about a used car they had on the website. As I live in NJ my Mother went down to look at it. She said it looked and drove great so it seemed like it was going to be a breeze. The sales men Steve Borghi did nothing but makes this the most difficult experience ever. He refused to take a deposit as I was not comfortable purchasing the car site unseen. His response was that's it's a certified car so nothing is wrong with it. Not to mention it had to be brought back to service less then 1 week after purchase where the car was only driven twice. After 4 phone calls he eventually was willing to take a deposit. The catch is I made this deposit on a Friday and he said I HAD to be in the next morning at opening to get the car because they would be too busy to help me any other time. After a 2 hour drive to get there at 9am there was not a single customer there from the moment I got in to the moment I left. Finally got the heck out of there and when the car had to be brought in to be serviced we made the mistake of asking what was wrong with it. The guys response was that I knocked something loose. Even though I drove the car twice... About two weeks before my temp plate expired I called to get a new one in case the plates didn't come in on time. Two phone calls and two emails later it never gets done. I get a call two days before the plates expire and I'm told I can't get a new temp plate now that the real ones are in. Originally I had asked for my mother to pick them up as she lives in the area. Unfortunately she was out of town for the weekend so I said I would have to call back after I spoke to her. Called back and he never returned my call. A couple hours later he calls back and I tell him I need them shipped as nobody is around to pick them up. I'm told "I already went to go pick them up, they are on my desk and I am done for the day. I don't know what to tell you." So now my temp plate expires tomorrow and I have no way of getting new ones. Avoid this place at all costs!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dealer note: We spoke at length with this client and resolved the problems he was having. We did request that he remove or edit this review. Please do not take this as a reflection of the way we do business.


    Hide Full Review
  • Thank you Rob!!

    See Rob he is the most patient / authentic associate you will ever come across, and very honest when it comes to future maintence due to mileage. ...

    Dealer Response

    Mike, thanks for your feedback regarding our dealership and your interactions with Rob! We appreciate your loyalty to Thompson and the BMW brand.


    Show Full Review

    See Rob he is the most patient / authentic associate you will ever come across, and very honest when it comes to future maintence due to mileage. Dealt with this sales pro over the years and his knowledge and commitment to customer satisfaction exceeded our expectations. Thank you Rob

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, thanks for your feedback regarding our dealership and your interactions with Rob! We appreciate your loyalty to Thompson and the BMW brand.


    Hide Full Review
  • Extremely great experience both buying & service

    I have purchased 3 BMW's in the last 4 years from Thompson BMW. I was very satisfied with my trade in's and the price I paid for my vehicles. the ...

    Dealer Response

    Tom, it is a pleasure to hear a returning customer continue to have such an excellent experience with our team. They will be pleased to hear your ...


    Show Full Review

    I have purchased 3 BMW's in the last 4 years from Thompson BMW. I was very satisfied with my trade in's and the price I paid for my vehicles. the service dept. is the best, vehicle done on time and returned cleaned inside and out, I did send my neighbor to Thompson BMW and she did indeed purchase a BMW from Thompson. I well be a cust. for life and I strongly would recommend Thompson BMW.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, it is a pleasure to hear a returning customer continue to have such an excellent experience with our team. They will be pleased to hear your kind words. We appreciate your business and look forward to seeing you again in the future.


    Hide Full Review
  • Great service

    Excellent service as always. They go out of their way to make you feel valued everyone time you step in the dealership. Highly recommend them!

    Dealer Response

    Joel: Thank you so much for taking the time to write this review! We truly appreciate your recommendation, and we're so happy that your experience...


    Show Full Review

    Excellent service as always. They go out of their way to make you feel valued everyone time you step in the dealership. Highly recommend them!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joel: Thank you so much for taking the time to write this review! We truly appreciate your recommendation, and we're so happy that your experiences with Thompson have met your expectations.


    Hide Full Review
  • Amazing customer service that can't be beat!!

    I bought many cars from Thompson but this was my first BMW. The sales staff were friendly and polite. They were able to answer every question I co...

    Dealer Response

    MB - We're happy to hear the team at Thompson BMW were able to meet your expectations. Thank you for taking the time to leave this review, and we ...


    Show Full Review

    I bought many cars from Thompson but this was my first BMW. The sales staff were friendly and polite. They were able to answer every question I could think of. They treated me with respect and gave me a great deal! I recently had my first service performed and the service department matched the experience in sales. I stopped in to make a appointment and they serviced my car that day. They greeted me when I arrived and even gave me a BMW loaner car and a free car wash! The service in unbeatable!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    MB - We're happy to hear the team at Thompson BMW were able to meet your expectations. Thank you for taking the time to leave this review, and we hope to see you again in the future. Best,Dennis Kelly General Manager Thompson BMW 215-340-3900 x2579 dennisk@1800thompson.com"


    Hide Full Review
  • Exceptional Service on my 5 series

    Thompson BMW always does a great job servicing my vehicle! They are the best!

    Dealer Response

    Remey - Thank you for taking the time to leave this review. We hope to see you again in the future. Best, Dennis Kelly General Manager Thompson BM...


    Show Full Review

    Thompson BMW always does a great job servicing my vehicle! They are the best!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Remey - Thank you for taking the time to leave this review. We hope to see you again in the future. Best, Dennis Kelly General Manager Thompson BMW 215-340-3900 x2579 dennisk@1800thompson.com


    Hide Full Review
  • Great Service.

    I've been hearing some concerning noises when braking. I brought my car in for service and had it back, good as new in no time.

    Dealer Response

    Martha- Thank you for taking the time to leave this review. We're happy to hear the Thompson BMW service team was able to meet your expectations. ...


    Show Full Review

    I've been hearing some concerning noises when braking. I brought my car in for service and had it back, good as new in no time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Martha- Thank you for taking the time to leave this review. We're happy to hear the Thompson BMW service team was able to meet your expectations. Best, Andi Glassmyer Service Manager of Thompson BMW 215-340-3900 x2318 andig@1800thompson.com


    Hide Full Review
  • Great Service Appointment! Efficient & helpful

    I brought my 4 series in for some routine maintenance. My wait time was very short, and all items on my list were fixed. All of the repairs were c...

    Dealer Response

    Great to hear! Thanks for taking the time to share your experience.


    Show Full Review

    I brought my 4 series in for some routine maintenance. My wait time was very short, and all items on my list were fixed. All of the repairs were covered by my extended warranty...which was great! I will definitely bring my car back for service here next time!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear! Thanks for taking the time to share your experience.


    Hide Full Review