BMW of Monterey

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
901 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 25, 2020

    Pick-up and return was both contact free and a real convenience to me during the pandemic. From sales to service, BMW of Monterey has consistently placed... customer satisfaction at the top of their priority list.

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    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeremy Carter- Service Manager

  • 5.0 out of 5
    March 30, 2020

    This was straight forward experience, I brought in for recall and extra service. I was not pushed to do extra work, even though it was needed. Scheduling... went quick, etc.

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    BMW of Monterey

    Thank you for taking the time to share your feedback for us about your recent service experience. Please let us know if we can assist again with anyth...ing else. Our team is here to help!

  • June 19, 2017

    Mike and Jaime in the service department are the best. They take car of your BMW quickly and efficiently. The waiting room facilities are top notch and... loaner cars of as good as they can be. I'd recommend BMW of Monterey without reservations.

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  • 5.0 out of 5
    March 28, 2020

    The Staff is friendly and the new Lobby area is quite lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car

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    BMW of Monterey

    It's wonderful to know that Mike has provided you with an excellent level of service. Thanks for taking the time to share with us your feedback for ou...r team and facilities. Our team is always happy to help should you need anything else, Lillian. Please take care!

  • 5.0 out of 5
    March 25, 2020

    Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text... video from the mechanic summarizing the needed work was very useful.

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    BMW of Monterey

    We will always try to exceed your expectations. Thank you for sharing your experience. Please let us know if there is anything else that we can do for... you.

  • 5.0 out of 5
    March 25, 2020

    From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had all... my requests listed, got me in a loaner car and out the door in no time. Same thing when I got back to pick it up. It's sooo very refreshing to be appreciated and treated like you're special, even when you're just goin' in for an oil change. Wow. Awesome.

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    BMW of Monterey

    Cindy, thank you for the great review. We are very happy to see that you enjoyed your experience with Anna and Mike. We are always happy to assist you... and hope that you have a wonderful day.

  • 4.0 out of 5
    March 13, 2020

    Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working... with Anna Kwon, it was so easy and they were very commodating and provided excellent service. Anna is always cheerful and goes above and beyond to work to satisfy the customer. I look forward to her taking care of us every time we need service.

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    BMW of Monterey

    Thank you for taking the time to leave us a positive review! We¿¿¿re so pleased that Mike and Anna made your experience so enjoyable at BMW of Montere...y!

  • 5.0 out of 5
    March 10, 2020

    If you want a BMW there is no better person to work with. He genuinely cares about you and will make it easy to purchase your dream car. My dream came... true today and it was all because of John's hard work to make this happen. Thank you so much John. I will always refer people to you.

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    BMW of Monterey

    We appreciate you taking time out of your day to leave a review. Our goal is to always put the customer first and we're happy to hear we exceeded your... expectations. Thank you again for your business!

  • 5.0 out of 5
    March 7, 2020

    From the first contact until the last, Parris was responsive and proactive in getting us the car we wanted and handling our questions and the final details... in getting everything "just right". He even dug around to find a replacement knob for the stereo, a set of original equipment floor mats in the correct color and followed through on every detail on our used car purchase. Thank you, Parris!

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    BMW of Monterey

    Thank you for taking the time to leave us a positive review! We¿¿¿re so pleased that Parris made your experience so enjoyable at BMW of Monterey!

  • 5.0 out of 5
    March 3, 2020

    I have always dealt with Anna on scheduling my appointments. Very superb customer service. She talks to us like family. So accommodating, flexible and... understands that I'm a working mom in the bay area where everything is fast pace.

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    BMW of Monterey

    Thank you for the review, Josie! We are so happy to hear that you had an amazing car buying experience thanks to Anna! We¿¿¿re looking forward to your... next visit!

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