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Reviews

Average Ratings

4.9
258 lifetime reviews. Includes reviews of BMW of Cincinnati North from DealerRater.com
  • A true advocate of the single mom

    I continue to go to Jake Sweeney BMW because I trust that they will do the work that is supposed to be done. I believe they are about finding long...

    Dealer Response

    On behalf of Chris and our BMW service team, we at Jake Sweeney BMW would like to thank you for your business and the positive review of our comp...


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    I continue to go to Jake Sweeney BMW because I trust that they will do the work that is supposed to be done. I believe they are about finding long term solutions to these irritating problems that can plague an older vehicle. When in service, I always deal with Chris and he is top notch. More than once, while I was having some work done, he has had a minor thing here or there fixed for me at no charge. Thanks David, for the chat during my last visit and the help and thanks Chris, for always giving me great service. SingleMom2

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    On behalf of Chris and our BMW service team, we at Jake Sweeney BMW would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive valuable customer information in order to improve our client's expectations. We look to working with you in the future. Thanks again and have a great day.


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  • Easy to work with, Good Service
    April 28, 2017

    I brought my 2013 BMW M3 in for an EDC malfunction. The staff was great at getting me in relatively quickly. I was given a loaner car for 2 days w...


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    I brought my 2013 BMW M3 in for an EDC malfunction. The staff was great at getting me in relatively quickly. I was given a loaner car for 2 days while parts were ordered and replaced under factory warranty. I also had them update software and do an oil/filter change during my visit. The staff is friendly, they have great communication, and they're easy to work with.

    Does recommend this dealer
    Came in for service or repair

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  • run flat issue
    April 25, 2017

    Brought car in for service due to a rotation sound coming from tires......sounded like I had a flat but I didn't. We looked at the tires and they...

    BMW of Cincinnati North

    Thank you for the review. Our goal as a dealership is to make sure that our customers receive the utmost service and customer service. At Jake Swe...


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    Brought car in for service due to a rotation sound coming from tires......sounded like I had a flat but I didn't. We looked at the tires and they seemed to be fine. Once at the dealership they saw right away that my tire had a bolt with a washer imbedded in one of the tires. They were able to change the tire out while I waited which took about an hour. I was happy to have it taken care of under my tire warranty.

    Does recommend this dealer
    Came in for service or repair
    BMW of Cincinnati North

    Thank you for the review. Our goal as a dealership is to make sure that our customers receive the utmost service and customer service. At Jake Sweeney BMW, our customers are family to us. We are all happy to hear that we were able to find the problem with your tire and get it not just done quick, but done right. Thank you for your business and have a great day, Karen!


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  • John Ogden Is The Best
    April 24, 2017

    It's been a year since I travelled to Munich for European Delivery of my m235 convertible. John Ogden made both this trip and the one previous in...

    BMW of Cincinnati North

    Thank you for the review and the very kind words about us and Jon. Our goal at Jake Sweeney BMW is to make sure our customers feel like they're mo...


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    It's been a year since I travelled to Munich for European Delivery of my m235 convertible. John Ogden made both this trip and the one previous in 2004 an easy and enjoyable experience. His attention to detail and assurance made the process from purchasing to delivery a delightful experience. John continues to overdeliver in customer service. I would recommend John to anyone considering purchasing a BMW. He is invaluable asset to BMW of Cincinnati North.

    Does recommend this dealer
    BMW of Cincinnati North

    Thank you for the review and the very kind words about us and Jon. Our goal at Jake Sweeney BMW is to make sure our customers feel like they're more than a customer. Instead, we strive to make sure they feel like family instead. All of us are pleased to hear about how Jon has gone above and beyond to make sure you got a great car. Thank you for your business and your loyalty. Have a great day!


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  • Good Service
    April 22, 2017

    I received exactly the servixe that was required and expected. Dana was very hospitable And had my service done in a reasonable period of time. ...

    BMW of Cincinnati North

    Thank you for your review. Our goal is to make sure our customers get the best service and customer service as possible. That's why we believe our...


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    I received exactly the servixe that was required and expected. Dana was very hospitable And had my service done in a reasonable period of time. I received my car back cleaner that when I arrived.

    Does recommend this dealer
    Came in for service or repair
    BMW of Cincinnati North

    Thank you for your review. Our goal is to make sure our customers get the best service and customer service as possible. That's why we believe our customers are like family to us. We're happy to hear we got your car done by Dana in a timely manner, but gave the highest quality service possible. Thank you for your business and have a great day!


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  • Jeff Page is FANTASTIC!!!
    April 21, 2017

    Extremely responsive; high integrity; courteous; knowledgeable; and reliable. Jeff has always delivered excellent service! I will continue to be...

    BMW of Cincinnati North

    Thank you for the review. At Jake Sweeney BMW, we strive to make sure each customer has the best service and customer service as possible. Our goa...


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    Extremely responsive; high integrity; courteous; knowledgeable; and reliable. Jeff has always delivered excellent service! I will continue to be a loyal Cincinnati BMW customer. He's the BEST.

    Does recommend this dealer
    Came in for service or repair
    BMW of Cincinnati North

    Thank you for the review. At Jake Sweeney BMW, we strive to make sure each customer has the best service and customer service as possible. Our goal is to make sure each customer feels more like family than just another customer. All of us are pleased to hear that Jeff continually gives you the best experience. We appreciate your loyalty and thank you for your continued business. Have a great day!


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  • Great experiance
    April 20, 2017

    Everyone that I came in contact with was personable and more than happy to make my buying experience wonderful I had a very non stressful experience

    BMW of Cincinnati North

    Thank you for your review. Our customers are vital to our dealership. That's why at Jake Sweeney BMW we strive to make each and every customer fee...


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    Everyone that I came in contact with was personable and more than happy to make my buying experience wonderful I had a very non stressful experience

    Does recommend this dealer
    BMW of Cincinnati North

    Thank you for your review. Our customers are vital to our dealership. That's why at Jake Sweeney BMW we strive to make each and every customer feel right at home. We are happy to hear you had an exceptional experience with Jason and our staff. Thank you for your business and enjoy your new BMW. Have a great day!


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  • The Ultimate Driving Machine
    April 20, 2017

    Courteous, knowledgeable and efficient along with friendly advices. This follows a favorable buying of the car which was also a pleasant experienc...

    BMW of Cincinnati North

    Thank you for the review. We know the car buying experience can be very stressful. At Jake Sweeney BMW, we strive to make your car buying experien...


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    Courteous, knowledgeable and efficient along with friendly advices. This follows a favorable buying of the car which was also a pleasant experience. Buying a car can be a struggle at times realizing the dealer has to make a profit to stay in business and the purchaser wanting the lowest price available.

    Does recommend this dealer
    Came in for service or repair
    BMW of Cincinnati North

    Thank you for the review. We know the car buying experience can be very stressful. At Jake Sweeney BMW, we strive to make your car buying experience easy and smooth. Our goal is to make you feel right at home and get you in a great car with a great deal. All of us are pleased to hear that Shawn was able to walk you through the deal. Thank you for your business and have a great day!


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  • 2013 M3 service
    April 20, 2017

    Have been getting service here for almost 20 years. Always great! I had my winter wheels and tires swapped out for summer wheels and tires along...

    BMW of Cincinnati North

    Thank you for the review. Our customers are family to us at Jake Sweeney BMW. Our goal is to make lifelong customers while giving the best service...


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    Have been getting service here for almost 20 years. Always great! I had my winter wheels and tires swapped out for summer wheels and tires along with vehicle check. Its a great service to have the off-season tires stored at the dealership and swapped as seasons change. Staff has always been very helpful!

    Does recommend this dealer
    Came in for service or repair
    BMW of Cincinnati North

    Thank you for the review. Our customers are family to us at Jake Sweeney BMW. Our goal is to make lifelong customers while giving the best service and customer service. We are happy to hear that Dana and our staff were able to take great care of you and store your tires for you. Thank you for your outstanding loyalty and all your business, we greatly appreciate you. Have a great day!


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  • Excellent service
    April 20, 2017

    The staff here are very nice and welcoming. My salesman helped me with the new car from every step along the way. There was a little bit of a prob...

    BMW of Cincinnati North

    Thank you for the review. At Jake Sweeney BMW, we believe our customers are family. We strive to give every customer timely service and customer s...


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    The staff here are very nice and welcoming. My salesman helped me with the new car from every step along the way. There was a little bit of a problem regarding payment method but eventually we sorted it out and one of the staff drove the car 100 miles to me!

    Does recommend this dealer
    BMW of Cincinnati North

    Thank you for the review. At Jake Sweeney BMW, we believe our customers are family. We strive to give every customer timely service and customer service with the utmost quality. We beyond thrilled to hear that your experience with Brian was not only smooth, but he even drove 100 miles to deliver it to you. Thank you for your business and enjoy your new BMW. Have a great day!


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