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Reviews

Average Ratings

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16 lifetime reviews.

  • Great buying experience

    George was very helpful in purchasing my vehicle. He helped me to get approved and ready to go before I even went to the dealership. Nissan of Cha...

    Dealer Response

    Thank you so much for the kind words, Doug! We'll make sure to pass along the compliments to George. We hope you're enjoying your vehicle! Have a ...


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    George was very helpful in purchasing my vehicle. He helped me to get approved and ready to go before I even went to the dealership. Nissan of Chantilly got me credit when no one else seemed to be able to. When I am ready to purchase again, Nissan of Chantilly will be my first stop and I will be asking for George.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words, Doug! We'll make sure to pass along the compliments to George. We hope you're enjoying your vehicle! Have a great night.


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  • Great Service Department

    I love coming to Nissan of Chantilly. Went to get an oil change and I was in and out. I've been going there some 2006 and haven't had a problem. S...


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    I love coming to Nissan of Chantilly. Went to get an oil change and I was in and out. I've been going there some 2006 and haven't had a problem. Stacey King is excellent in service department and I love her to death. She knows how to treat people and get whatever problem there is fixed and on their way. I would recommend this dealership to a friend!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • amazing dealership!

    I've been coming to this dealership for years and they only get better and better. Recently they have gotten new owners and now offer free manicur...


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    I've been coming to this dealership for years and they only get better and better. Recently they have gotten new owners and now offer free manicures on wednesdays! I dont know about you but getting my car serviced, vacuumed, washed AND leaving there with fresh manicure, makes this experience unbelievable. Highly recommend working with Bruno Zambrana, a new express service advisor that is very friendly and will make your visit truly exceptional.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • used car sales

    Used car manager very nasty. Was trying to make a deal with the sales man and he didn't like what I was trying to offer and came up and pretty muc...

    Dealer Response

    Thank you for taking the time to communicate your feedback/concerns. We apologize for any shortcomings on our part. Our customers are very importa...


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    Used car manager very nasty. Was trying to make a deal with the sales man and he didn't like what I was trying to offer and came up and pretty much said get out. Salesman was speechless as well. Needless to say I will never deal with this dealership again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to communicate your feedback/concerns. We apologize for any shortcomings on our part. Our customers are very important to us. The General Manager would like to personally contact you. Could you please provide us with a name and email address or phone number in which to reach you. Thank you.


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  • Good prices

    I was buying a new small SUV and found a very good deal for a new Rogue S here. Sure it was another two hours to hassle but that worth it.

    Dealer Response

    Hi there, Thank you for taking the time to write us a review! We appreciate the feedback and do hope to see you again sometime. Take care.


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    I was buying a new small SUV and found a very good deal for a new Rogue S here. Sure it was another two hours to hassle but that worth it.

    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi there, Thank you for taking the time to write us a review! We appreciate the feedback and do hope to see you again sometime. Take care.


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  • horrible sales people and dishonest figures

    Absolutely Horrific! This is the worst dealersship i have ever been to. They are unprofessional and will use the cheasiest sales tactics that you ...

    Dealer Response

    Hi there, I'm very sorry to hear about the experience you had with us. We take customer service very seriously and can assure you that your feedb...


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    Absolutely Horrific! This is the worst dealersship i have ever been to. They are unprofessional and will use the cheasiest sales tactics that you can imagine. It may catch you off guard since they do it with a smile. Do not listen to their price tactics since each sales person tells a different story about price.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi there, I'm very sorry to hear about the experience you had with us. We take customer service very seriously and can assure you that your feedback has been heard and will internally be addressed. Thanks for your time and I do hope that you consider giving us another chance one day.


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  • Poor salesmanship

    My wife and I were looking at a new car. We looked at our finances and decided not to buy a car. I expressed this to our sales person Ankush Sharm...

    Dealer Response

    We appreciate you taking the time to communicate your feedback/experience to us. Thank you for the opportunity to speak with you on the phone. A...


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    My wife and I were looking at a new car. We looked at our finances and decided not to buy a car. I expressed this to our sales person Ankush Sharma and I got this back. Thanks. When were you planning on telling me this? I know you didn't decide not to do this after I sent you this email. We are car sales people but our time is still valuable. Would you call your doctor or your lawyer at the last minute and cancel your appointment. Courtesy sir, courtesy. thank you. Ankush Sharma Sales Consultant (703) 889-3700 work (703) 473-7309 cell asharma@nissanchantilly.com www.nissanchantilly.com Delivering a Truly Exceptional Experience.... Needless to say I will not be dealing with this dealership...

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to communicate your feedback/experience to us. Thank you for the opportunity to speak with you on the phone. As communicated via phone, we sincerely apologize that you received less than an exceptional experience. We have taken care of the issue internally and will continue to work to make our customer experience second to none. Thank you for your understanding.


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  • Poor to fair customer service

    While the rest of America is obviously doing SO Well and keeping us ALL afloat the rest of us get none of the desrved respect afforded to the firs...


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    While the rest of America is obviously doing SO Well and keeping us ALL afloat the rest of us get none of the desrved respect afforded to the first half. We who have had financial hardships thrust upon us do not get the service/help as potential customers from this Organization. As other dealers as well do not like to discuss price over the phone, some of us only have that option. Reason for a 'New to Us' car. Poor credit gets you somewhat attacked and disrepected to the point of NO response if you can not travel over 100 miles to be told you are not worthy to buy thier cars.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best service from Stacey King, Asst. Svc. Mgr. 3/1

    From the moment I call to set up an appointment to the time I pick my car up, Stacey is right on top of everything, and I trust her 100% with the ...

    Dealer Response

    Thank you for taking the time to provide us with your feedback. Stacey is a valued employee and we are glad to hear that you had a pleasurable ex...


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    From the moment I call to set up an appointment to the time I pick my car up, Stacey is right on top of everything, and I trust her 100% with the care of both of our family's Nissan cars. Her service team is top notch.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with your feedback. Stacey is a valued employee and we are glad to hear that you had a pleasurable experience.


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  • Awesome service!

    I went in to shop for a new car. Shaun was a great help. Probably the best car salesman I have ever dealt with. I love my new car and will definit...

    Dealer Response

    Thank you for sharing Phil! Our customers are very important to us. We greatly appreciate you taking the time to make us aware!


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    I went in to shop for a new car. Shaun was a great help. Probably the best car salesman I have ever dealt with. I love my new car and will definitely go back here b/c of Shaun.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing Phil! Our customers are very important to us. We greatly appreciate you taking the time to make us aware!


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