Bob Penkhus Mitsubishi Hours
Bob Penkhus offers new and used car sales, service and parts. Serving Colorado for 60+ years. We also have an expansive
selection of used cars, vans, trucks and sport utility vehicles available for sale. All of our pre-owned vehicles must pass an extensive 145-point inspection, come with 24-hour roadside assistance and offer you complete peace-of-mind. We welcome you to our dealership and invite you to put Bob Penkhus on your shopping list! We are very thankful for our many customers and appreciate their support!
"Bob Penkhus, "Where Nobody Buys Just One"!"
$85 and up*
Read reviews that mention:
Worst experience ever. I purchased a Dodge Charger online for my sister whom lives in another state. We made the deal online and she came into town 2... days later to pick up the car. Imagine our surprise when the car was filthy, oil wasn’t changed, leaves were under the hood, missing paint down to metal on back and door and the door chip was rusting. Inside carbon fiber cover damaged. Managers had all kinds of excuses but when we were going to leave without the car they agreed to fix the issues. After extending her stay, she went to pick up the car. Inside wasn’t even touched and someone haphazardly added paint to fix the two dents. This entire experience has been horrific. We are looking at BBB complaint and legal action, this is beyond the worst experience ever. Before you decide to come here, do homework and read the reviews. This was such bad customer service lies and unbelievably bad all around. Don’t make the same mistake and save yourself aggravation.
Hi Hannah, I’m so sorry to hear about your experience and frustrations with our dealership. I will reach out to our management team and figure o...ut what happened.
Working with the sales person was enjoyable, but things when downhill in the finance and delivery process. I was paying cash for the vehicle and waited... for three hours before someone in finance could see me. The finance process itself took about five minutes. However, the finance person failed to collect county sales tax. I found this out when the title application paperwork was FedEx-ed to my house, after the temp plates expired, with no explanation as to why it was never filed. The clerk at the DMV told me that the county sales tax was not collected at the time of the sale. The honest approach would have been to include a letter explaining why the title application had not been properly submitted. At the time of delivery, two of the dealer installed options were left uninstalled (navigation system and locking lug nuts). Both were easy to install, taking me about 5 minutes in total, but should have been done by the dealer. If you live in Colorado Springs and want a Volvo or Mazda, do yourself a favor and drive to Denver to buy it.
I am sorry for your frustrations Bob. Our goal is to provide top notch service and it sounds like we fell short with you and I am sorry. I hope you wi...ll give us another opportunity to show you the better side of our business. We do appreciate your business and the feedback. It allows us to focus on way to improve. Sincerely.
Jeff is a great salesman he is right to the point doesn't beat around the bush or try and lie about a price. I would buy another car from him any day of... the week he makes the experience very enjoyable.
Thank you Jessie for sharing your enjoyable experience, working with Jeff at our Mitsubishi store! We appreciate you taking the time to share your th...oughts and look forward to seeing you soon. Sincerely.
Disappointed I had to even give one star. By far the WORST experience of my life. I have never had such problems with any company and for being my first... car purchase I can assure you I will never recommend this place of business and am regretting ever walking onto their lot. Between having the check engine light on the first time I start it after signing papers and the nearly 10 times it has come BACK on since and had to be towed once to their store to being charged nearly 2 thousand MORE than the listed price online(which I didn’t notice till 2 weeks later and they had to write me a check. Not covering the interest I’m now having to pay on their mess up might I add) I have left more messages for people there than I have for any reason in my life. Which of course haven’t been returned aside from Ivan who has been my one and only savior. I’ve had two occasions where I have driven over an hour to pick up my vehicle only to get there and be told it’s not ready. Now today Wednesday (I dropped the vehicle off Sunday night) after realizing there wasn’t any oil even showing on the dip stick and burning through 3 quarts of oil in the 1 week after they are still trying to diagnose the problem and the gentleman in the service department who told me he would call me with an update actually went home before even attempting to let me know a simple status update and the lady on the phone had no info to give. I had wanted to wait till my issues had been resolved for fear of retaliation in some way since they still have my vehicle before I posted a review. But after making 5 calls to finally learn the man I was waiting for a call from had went home i I’ve finally had enough. There is no communication whatsoever and a total lack of regard in the finance department. Do yourselves a favor and stay far far away unless you want a vehicle that has the check engine light on more times than not and to be overcharged and not even an apology in return. The sad part is I haven’t even had the car long enough to put plates on it... now let’s see how long the service department has it this time.
Good morning Ty. I understand that you are currently working with Bud, our Service Director. He apologized for our failure to communicate better and t...o share with you our detailed plan to evaluate the oil consumption issue. Service is working hard to solve your concerns.
I have bought two car's from Bob Penkhus. Jeff Clarke was my salesmen both time's he was wonderful. Will never go anywhere else.
Thank you so much for giving us this opportunity to earn your business....AGAIN! We are so happy to have you as a valued customer. If there is anythi...ng you need, just let us know. Sincerely.
Jeff, Brett, and Jasmine were incredible! Very welcoming, informed, and down to earth. Not pushy but great sales people. They helped me stick to my budget... and meet all the requirements I had for a new car. Took the anxiety out of making a major purchase. They also had great finance staff (Hoss), and Deon with All State saved us tons on our car insurance. Also, as recent transplants to Colorado, they gave us tons of info on the area, what to do, neighborhoods, etc. Thank you Bob Penkhus Mitsubishi!
Thank you so much Abigail for giving us this opportunity to earn your business and for sharing the kinds words about our great team at our Mitsubishi ...store! They do such a great job and I know your compliments mean a lot. Happy Holidays, Bob Penkhus
They are wonderful! There is no pressure here. Jeff Clarke showed me what I could afford told me everything about the suv and got me in it fast. Will defiantly... buy from Jeff and Bob Penkhus again.
Thank you so much for taking the time to share your experience with us! Jeff is such a great asset to our organization! Thank you for your business ...and for your kind words. Sincerely, Bob Penkhus
This is a great team! Jeff is amazing at his job, helped us get me in my dream car for my birthday! Definitely will recommend this place to everyone I... know!
Thank you Anita for the recommendation and especially for your business! I will personally share your comments with Jeff and the rest of our "great te...am"! Enjoy your new vehicle. Sincerely, Bob Penkhus
Great contact and more than willing to answer any questions that you may have about a vehicle.
Thank you Christina for giving us the chance to earn your business. Sincerely, Bob Penkhus
I purchased a car from Bob Peknhus Mitsubishi in November. The sales process went well, no issues at all with the salesperson or manager, they were courteous... and helpful. I got a call 27 days after I purchased the car stating that they were missing a copy of my identification and the title paperwork was rejected. It wasn't a huge issue at this time, I still had a month left on my temporary tags. January 12th I tried to register my car and the dmv informed me that they did not have the title for my car yet. I called the title department at Bob Peknhus and they informed me that they had JUST overnighted the paperwork and I would be good. I went out of town for two weeks so I was unable to register my car during that time. I tried to register my car again today, two weeks after my temporary tags have expired and the title paperwork was once again rejected because the team at Bob Pehkhus does not know how to correctly fill out title paperwork. Not once within the last month and a half has anyone contacted me to tell me that they are failures and I will not be able to register car. Thanks for the help guys...
Good morning. Please let me know how I can help you with this frustrating situation. I can be reached immediately at email@example.com. Sincerely