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Reviews

Average Ratings

4.2
Average based on 49 reviews
  • Great Dealership

    Great contact and more than willing to answer any questions that you may have about a vehicle.

    Dealer Response

    Thank you Christina for giving us the chance to earn your business. Sincerely, Bob Penkhus


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    Great contact and more than willing to answer any questions that you may have about a vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you Christina for giving us the chance to earn your business. Sincerely, Bob Penkhus


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  • Can't figure out paperwork!

    I purchased a car from Bob Peknhus Mitsubishi in November. The sales process went well, no issues at all with the salesperson or manager, they wer...

    Dealer Response

    Good morning. Please let me know how I can help you with this frustrating situation. I can be reached immediately at bob@bobpenkhus360.com. Sincerely


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    I purchased a car from Bob Peknhus Mitsubishi in November. The sales process went well, no issues at all with the salesperson or manager, they were courteous and helpful. I got a call 27 days after I purchased the car stating that they were missing a copy of my identification and the title paperwork was rejected. It wasn't a huge issue at this time, I still had a month left on my temporary tags. January 12th I tried to register my car and the dmv informed me that they did not have the title for my car yet. I called the title department at Bob Peknhus and they informed me that they had JUST overnighted the paperwork and I would be good. I went out of town for two weeks so I was unable to register my car during that time. I tried to register my car again today, two weeks after my temporary tags have expired and the title paperwork was once again rejected because the team at Bob Pehkhus does not know how to correctly fill out title paperwork. Not once within the last month and a half has anyone contacted me to tell me that they are failures and I will not be able to register car. Thanks for the help guys...

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Good morning. Please let me know how I can help you with this frustrating situation. I can be reached immediately at bob@bobpenkhus360.com. Sincerely


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  • Excellent Experience

    I traded in my 2011 Nissan Rogue for a 2016 Outlander. They were able to work with me to get out of the negative equity in my Nissan and into a ne...

    Dealer Response

    We love MIRACLES and I'm so pleased to hear my staff made one happen for you! Enjoy your amazing new Mitsubishi and keep us in mind when your frie...


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    I traded in my 2011 Nissan Rogue for a 2016 Outlander. They were able to work with me to get out of the negative equity in my Nissan and into a new Mitsubishi. The staff was extremely professional and very friendly. Jasmine and Bret worked a miracle to get me into a new vehicle. I now have a new vehicle and it has an excellent safety record.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We love MIRACLES and I'm so pleased to hear my staff made one happen for you! Enjoy your amazing new Mitsubishi and keep us in mind when your friends ask about it! Thank you for trusting us with your business. Sincerely, Bob Penkhus


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  • willing to go the xtra mile

    my wife wanted to trade our sonic for a lancer ,,, but they did not have what she wanted in style and color,,she told them exactly what she wanted...

    Dealer Response

    Thank you Kimmy and Cole and Happy Holidays! We appreciate your business so much and the time it takes to leave a review like this. Our staff at o...


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    my wife wanted to trade our sonic for a lancer ,,, but they did not have what she wanted in style and color,,she told them exactly what she wanted and less than 12 hrs later on a holiday no less they called and had it on the lot and ready to roll..... jeff clarke the sales man was straight forward about details and even took the time to show my wife all the bells and whistles (nice guy) !! And the important thing to me was the manager bret buckridge held to his word and was able to get us the payment plan we needed ,,,this is the second car we have bought from them and it wont be the last ... thank you bob penkhus mitsubishi and employees

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Kimmy and Cole and Happy Holidays! We appreciate your business so much and the time it takes to leave a review like this. Our staff at our Mitsubishi dealership are top notch and I'm so glad to hear you enjoyed your purchase experience. What a great car you bought as well, ENJOY! Please let us know if there is anything else you need and we hope to make you part of our Noooobody Buys Just One family! Sincerely, Bob Penkhus


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  • Bob penkhus

    I thought when the called me they were helpful until they started to do the credit check then they were extremely rude

    Dealer Response

    Good afternoon, I am sorry to hear that your experience with our dealership was frustrating for you. I would like to assist if I can so please con...


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    I thought when the called me they were helpful until they started to do the credit check then they were extremely rude

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Good afternoon, I am sorry to hear that your experience with our dealership was frustrating for you. I would like to assist if I can so please contact me at a time that is convenient for you at bob@bobpenkhus360.com. Sincerely, Bob


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  • Happy Customers- Highly Recommend!!

    Great experience! The entire staff there is great! Chris,Jeff,Ryan and Christio all did a perfect job with the purchase of my new vehicle. Even ga...

    Dealer Response

    Happy Holidays and THANK YOU so very much for your business and the wonderful compliments to our dealership and our amazing staff! Can't thank yo...


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    Great experience! The entire staff there is great! Chris,Jeff,Ryan and Christio all did a perfect job with the purchase of my new vehicle. Even gave me more money in my trade in than a competitor. Would recommend to friends and family.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Happy Holidays and THANK YOU so very much for your business and the wonderful compliments to our dealership and our amazing staff! Can't thank you enough! Sincerely, Bob Penkhus


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  • negotiable pricing and easy to purchase

    I purchased a new 2015 Outlander Sport in September, 2015. My wife and I were T-Boned at an intersection by a 1992 4-Runner directly in my wife's ...

    Dealer Response

    Thank you so much for your kind words and for YOUR business! We truly appreciate both! Sincerely, Bob Penkhus


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    I purchased a new 2015 Outlander Sport in September, 2015. My wife and I were T-Boned at an intersection by a 1992 4-Runner directly in my wife's door with her there. The Sport was totaled, but we both walked away from the accident, literally. We were so impressed, I bought another Outlander Sport. With both purchases the salesman and sales manager were well informed about their product, worked with me on price (1 purchase with my trade, the other a cash transaction), used no "hard sell" tricks, and impressively completed my purchases in a short time comparative to past car transactions.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words and for YOUR business! We truly appreciate both! Sincerely, Bob Penkhus


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  • Horrible service. Do not recommend

    Financed a vechial from them. Nothing but problems. Have owned the car for couple months and is totalled. Now the manager won't reply to my emails...

    Dealer Response

    I am sorry to hear you were dissappointed in your experience with our dealership. Please contact me so I can get additional information and do my ...


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    Financed a vechial from them. Nothing but problems. Have owned the car for couple months and is totalled. Now the manager won't reply to my emails or answer my phone calls. Horrible service.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    I am sorry to hear you were dissappointed in your experience with our dealership. Please contact me so I can get additional information and do my best to help. I can be reached at bob@bobpenkhus360.com


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  • HUGE Service And Value

    This Bob Penkhus lot is close to my work, and I never paid it much attention to it until I needed another vehicle. It was my excellent fortune to ...

    Dealer Response

    Good afternoon Sue, I hope your enjoying your new car and I appreciate the opportunity you gave us to earn your business. Our goal is to take care...


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    This Bob Penkhus lot is close to my work, and I never paid it much attention to it until I needed another vehicle. It was my excellent fortune to stop by! I found an awesome car at a fantastic price. The sales people are wonderful (especially Elijah and Jeff) and the manager is a good guy. I have a quirky sense of humor and they appreciated me, which is a testament to their versatility and ability to honor and respect their customers. The next time I need a vehicle, this will be the first place I go! Thanks :)

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Good afternoon Sue, I hope your enjoying your new car and I appreciate the opportunity you gave us to earn your business. Our goal is to take care of each customer and provide them with excellent service. It is so nice to hear that Elijah and Jeff reached their goal with you! Sincerely, Bob Penkhus


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  • Elijah is the best salesman ever!

    I came in not planning on buying today, but after joking with Elijah and Jeff, we negotiated a deal. I am now a proud owner of a new-to-me vehicle...

    Dealer Response

    Good morning Rachel and THANK YOU for sharing your experience with our dealership on Austin Bluffs. It is out daily goal to do just that, earn our...


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    I came in not planning on buying today, but after joking with Elijah and Jeff, we negotiated a deal. I am now a proud owner of a new-to-me vehicle!!! I would recommend them to everyone! :-) Hassle free too!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning Rachel and THANK YOU for sharing your experience with our dealership on Austin Bluffs. It is out daily goal to do just that, earn our customer's business! Enjoy! Sincerely, Bob Penkhus


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