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Reviews

Average Ratings

4.9
791 lifetime reviews. Includes reviews of Knauz Auto Park from DealerRater.com
  • Satisfying experience!!

    As mid 50's baby boomers my wife and I have purchased quite a few cars and have had a fair share of good and bad experiences. We had visited Knauz...

    Dealer Response

    Thank you for sharing your experience, Don and Mary. We are so glad to know that you enjoyed working with Peter and Marc. Please let us know if we...


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    As mid 50's baby boomers my wife and I have purchased quite a few cars and have had a fair share of good and bad experiences. We had visited Knauz in the recent past inquiring about a used Mini Clubman they had listed. Also I failed to mention we were current Mini owners and live in Glen Ellyn IL.so it was a bit of a journey to go to Lake Bluff. It was worth the trip! The service was great. We did not buy the car due to the size of it and our needs. Soon after we decided to look at Countryman All4's. After looking around we found little inventory in our area so we looked into ordering a car. Later we found an almost perfect match in Knauz's inventory. We made an appointment on the phone with the sales manager and met our salesman before we got in the building! We were shown and drove many cars and when it came time to deal our salesman Marc Lebovitz and the sales manager Peter Gioulos sat down and worked out the deal that put us a 2016 Countryman. Having them work with us as a team took the old 'I gotta run this by my boss' out of the deal. This was our best experience to date!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Don and Mary. We are so glad to know that you enjoyed working with Peter and Marc. Please let us know if we can help you with any of your automotive needs in the future. Happy motoring!


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  • Great Overall Experience
    April 26, 2017

    I had a great experience buying my X3 from Kanuz. I worked predominately with Yale Kim on the sales side and he was great. Spencer, the genius, ...

    Karl Knauz BMW

    Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that your trip to Knauz was pleasant, and met all of your expe...


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    I had a great experience buying my X3 from Kanuz. I worked predominately with Yale Kim on the sales side and he was great. Spencer, the genius, helped answer all my questions and was great to work with.

    Does recommend this dealer
    Karl Knauz BMW

    Thank you so much for your feedback, we truly appreciate it! We're so happy to hear that your trip to Knauz was pleasant, and met all of your expectations! We're also happy that our team was able to help you find a car that you love! Brock, Yale, Spencer, as well as the rest of the team, appreciate your kind words and review! Enjoy your new X3, and happy driving!


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  • An outstanding ordering & delivery experience!
    April 24, 2017

    I've had 5 prior 5-Series sedans. This Sixth one, a 2017 540i x-Drive I just took delivery of from Bob Geisheker involved the smoothest overall pr...

    Karl Knauz BMW

    Wow, thank you so much for your feedback, Bob, we truly appreciate it! We're very glad to hear that you were able to find a car that you love with...


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    I've had 5 prior 5-Series sedans. This Sixth one, a 2017 540i x-Drive I just took delivery of from Bob Geisheker involved the smoothest overall process from ordering thru delivery. There was never any buying pressure, always amicable and reasonable pricing concessions and Bob was most patient and cooperative in helping me research and select my long list of tech options! In his short absence Sales Manager Bob Graziano assisted me as well. Upon delivery I worked with Business Manager Doug Kamp with contract finances; and then BMW Genius Spencer Parker proved without question his Genius qualifications while spending over 2 hrs with me patiently answering questions and teaching me how to use the endless features provided in this new model. And both Bob Geisheker & Spencer are excellent about promptly returning calls whenever I've had further questions. So all around this buying experience at Knauz has been a refreshingly great one!

    Does recommend this dealer
    Karl Knauz BMW

    Wow, thank you so much for your feedback, Bob, we truly appreciate it! We're very glad to hear that you were able to find a car that you love without any hassle or pressure! We're also very pleased to hear how pleasant your overall experience with us was, and how well our team helped you out! Bob, Doug, Spencer, Bob, as well as the entire team appreciate your kind words and review! Enjoy your new 540i x-Drive, and happy driving!


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  • 1st Class Customer Service
    April 22, 2017

    I couldn't be any happier with my recent purchase at Knauz BMW. This is my first BMW, and just like the first time I few First Class on an airpla...

    Karl Knauz BMW

    Wow, thank you so much for your feedback, that is quite the compliment! We're extremely happy that your first visit to Knauz was so pleasant, and ...


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    I couldn't be any happier with my recent purchase at Knauz BMW. This is my first BMW, and just like the first time I few First Class on an airplane, I now know what awesome customer service feels like. My primary sales guy left the dealership while the car was on order and Bob Geisheker picked up the ball without missing a beat. Doug Kamp in the Finance group was super friendly, knowledgable and immensely helpful, so different than any other dealer Finance person I've ever worked with. I spent time with 2 Genius' during my sales process, Spencer Parker and later Jon Jakubco. Both are not only experts on the cars, but were very patient with me and my seemingly endless number of questions. Thanks again Sam, Bob, Doug, Spender and Jon for making my experience so excellent. I can't wait to buy another one. :)

    Does recommend this dealer
    Karl Knauz BMW

    Wow, thank you so much for your feedback, that is quite the compliment! We're extremely happy that your first visit to Knauz was so pleasant, and that it met and exceeded all of your expectations! We're also happy to hear that our team was able to help you find a car that you love without any hassle or pressure! Bob, Jon, Spencer, Sam, Doug, as well as the entire team appreciate your kind review and words! Enjoy your new BMW, and happy driving!


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  • Love our X3!!!
    April 21, 2017

    Purchasing our BMW X3 with Rolly Davidson at BMW Knauz was the single best car buying experience my husband and I have ever had! Rolly was courte...

    Karl Knauz BMW

    Wow, thank you so much for your feedback, Alina! That's quite the compliment! We're very happy to hear that all of your expectations were met, and...


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    Purchasing our BMW X3 with Rolly Davidson at BMW Knauz was the single best car buying experience my husband and I have ever had! Rolly was courteous, gracious, and more than accommodating to all of our needs. After visiting several BMW dealerships in the Chicagoland area we decided to stop in at BMW Knauz. We were skeptical at first that we could negotiate the deal we had hoped for but Rolly proved us wrong. He is one of the best sales professionals we have ever worked with, he is exceptional at what he does and really makes your whole car buying experience special. Not only did we go home with the car of our dreams but several days later we received a thank you note from Rolly with the two photos he took of us, one with our old BMW 3-Series and the other with our brand new X3. That is the kind of person Rolly is, he tries to make the experience truly personal, you really feel like you just purchased a luxury vehicle and got the deal of a lifetime. We can't thank Rolly enough for his help and highly recommend him and BMW Knauz for anyone wanting top of the line service and amazing prices.

    Does recommend this dealer
    Karl Knauz BMW

    Wow, thank you so much for your feedback, Alina! That's quite the compliment! We're very happy to hear that all of your expectations were met, and exceeded, and that Rolly was able to help you find a car that you love without any hassle! We're also glad to hear how well you were treated by Rolly, and the personal touches he put into your experience to make it that much better! Rolly, as well as the entire team, appreciate your kind words and review! Enjoy your new X3, and happy driving!


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  • Enjoyed our experience
    April 21, 2017

    Dave Benck, Doug Kamp & Brandon & Jon could not have been more helpful and patient with us as we went through the process of purchasing our X5. Th...

    Karl Knauz BMW

    Thank you so much for your feedback! We truly appreciate hearing how pleasant your experience was at Knauz! We're very happy to hear that you were...


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    Dave Benck, Doug Kamp & Brandon & Jon could not have been more helpful and patient with us as we went through the process of purchasing our X5. Thank you especially Dave for walking us through the building of our car, showing us the facility and amenities and keeping us informed as to progress. We really appreciate having the X5 loaner as well. We learned a lot.

    Does recommend this dealer
    Karl Knauz BMW

    Thank you so much for your feedback! We truly appreciate hearing how pleasant your experience was at Knauz! We're very happy to hear that you were able to find a car that you love without any hassle, and that Dave, Doug, Brandon, and Jon made you feel comfortable throughout the entire process! The entire team appreciates your kind words and review! Enjoy your new X5, and happy driving!


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  • Bob Geisheker and Spencer Parker
    April 19, 2017

    Over the years, we have purchased both Mercedes and BMW from Knauz. With the purchase of my 2017-540i their an initial issue, which Bob and the de...

    Karl Knauz BMW

    Thank you so much for your feedback, we truly appreciate it! We're very glad to hear that both of your purchases were handled with ease, and that ...


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    Over the years, we have purchased both Mercedes and BMW from Knauz. With the purchase of my 2017-540i their an initial issue, which Bob and the dealership handled in an exemplary way, which why we continue to use Knauz over other competing dealerships.

    Does recommend this dealer
    Karl Knauz BMW

    Thank you so much for your feedback, we truly appreciate it! We're very glad to hear that both of your purchases were handled with ease, and that you were able to find a car that you love! Bob, as well as the entire team, appreciate your kind words and review! Enjoy your new 540i, and happy driving!


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  • Great purchase experience!
    April 15, 2017

    I worked with Bob Geisheker on my recent X5 purchase - very knowledgeable, kept me up to date on vehicle availability. Very clear in communicating...

    Karl Knauz BMW

    Thank you so much for your feedback! We're extremely happy to hear that we were able to help you find a car that you love, as well as your pleasan...


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    I worked with Bob Geisheker on my recent X5 purchase - very knowledgeable, kept me up to date on vehicle availability. Very clear in communicating what was available in inventory, features, etc. and what was anticipated to come in during my search. Very happy with the sale process and the customer service since has been terrific.

    Does recommend this dealer
    Karl Knauz BMW

    Thank you so much for your feedback! We're extremely happy to hear that we were able to help you find a car that you love, as well as your pleasant experience with our communication updates! Bob, Spencer, as well as the entire team appreciate your kind words and review! Enjoy your new X5, and happy driving!!


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  • Excellent X5 buying experience with Shane Lyon
    April 14, 2017

    I've used Knauz for servicing my 2013 528xi under the maintenance plan for past 3 years and have found them to be very professional and quick/expe...

    Karl Knauz BMW

    Hi Chris! Thank you so much for your feedback; that is quite the compliment! We're very glad to be your go-to dealership for any repair needs, and...


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    I've used Knauz for servicing my 2013 528xi under the maintenance plan for past 3 years and have found them to be very professional and quick/expedient on service. Most of the time, I've gotten a nicer loaner than my own car which actually triggered my next move to buy an 2017 X5. Had a great sales experience with Shane Lyon who listened to my needs as I needed to trade two vehicles and had some flexibility on colors and options on the X5. Shane presented options across the X5 price spectrum, had them ready for our follow up visit and once we decided, he made the transaction painless. Shane is passionate about his work, committed to his customers and the follow up a with me during the course of the following week has been appreciated. Shane's now our BMW guy!

    Does recommend this dealer
    Karl Knauz BMW

    Hi Chris! Thank you so much for your feedback; that is quite the compliment! We're very glad to be your go-to dealership for any repair needs, and also your go-to dealership for new vehicles! The 2017 X5 is beautiful, and hard to resist once you've driven it (I promise, we know)! Shane, as well as the entire team, appreciate your kind words and review! Enjoy your new X5, and happy driving!


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  • Excellent support and knowledge without the pressure
    April 13, 2017

    Yale Kim helped me figure out what I wanted. I considered so many cars and went to so many dealerships and to Knauz 3 times before finally getting...

    Karl Knauz BMW

    Thank you so much for your feedback! We're so happy to hear that you had such a pleasant experience with us, and that your trip to Knauz was worth...


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    Yale Kim helped me figure out what I wanted. I considered so many cars and went to so many dealerships and to Knauz 3 times before finally getting the right car. I kept going back to Knauz because of their professionalism, friendliness, and the low-pressure buying experience. Yale Kim was awesome - he was professional, knowledgeable, and PATIENT. He doesn't resort to the hard sell. He admitted when did didn't know something, then went and found the answers. He also obviously loves cars. Great experience!

    Does recommend this dealer
    Karl Knauz BMW

    Thank you so much for your feedback! We're so happy to hear that you had such a pleasant experience with us, and that your trip to Knauz was worth it! We're so glad to have helped you find a car that you love, and Yale, as well as the entire team, appreciates your kind words and review! Enjoy your new car, and happy driving!


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