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Reviews

2.9
Average based on 10 reviews.
  • Best Audi Dealership in socal

    I was looking for a new Audi to replace my A4 2T (2005), agreat car whose time to retire had come. I talked with or visited 6 or 7 dealerships, c...


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    I was looking for a new Audi to replace my A4 2T (2005), agreat car whose time to retire had come. I talked with or visited 6 or 7 dealerships, checking out inventory both new and preowned. Honestly, this was the only dealership where I was given the time of day. I arrived without an appointment; was allowed, even encouraged, to test drive three different models; had great conversations with Gene Miu about each vehicle; received a very fair offer on my trade-in; and was respectfully walked through each stage of the buying process. The sales manager, Chris Dunham, is a knowledgable and espcially thoughtful individual; and the finance department, friendly and hugely competent. I ended up buying another A4; and the whole process was actually a pleasure. These are great people to work with-- engaged, forthcoming, and full of integrity.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Avoid this dealership at all costs

    In over 15 years of getting service at countless businesses this is the first time I've taken the time and written a review about what I consider ...


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    In over 15 years of getting service at countless businesses this is the first time I've taken the time and written a review about what I consider to be the worst dealership I've ever dealt with. I brought my girlfriend in along with me and we both were in the market for a new car. She chose a new Audi TT and I chose an Audi RS5. My financing got approved through Audi with a co-signer but hers didn't. She applied through Wells Fargo on her own and was immediately approved and issued a cashier's check for the TT on the Penske lot. Penske wouldn't accept the cashier's check unless it was printed in their presence. We told them they could go to the bank while we sat there and verify the checks authenticity but they declined. We went to Santa Monica Audi and they were quite accommodating in getting that same TT transferred from West Covina although we weren't sure if that was going to happen either. After the car was transferred to a reasonable dealership, the cashier's check was tendered and the car was sold. In all that commotion and after I made sure my GF was taken care of first, I reached back out to complete the RS5 deal and they started that process. However, they had sent me a price on the car that was $1000 below what they wanted to sell it for and I had an email proving that so the sales associate texted me that the car "just sold" in that 10 minutes. To my dismay, the car is still listed as active used inventory on their website now days later. Avoid this dealership at all costs.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Bad overall experience

    I was interested in a specific vehicle so I emailed the dealership. Over the course of 1 week only 1 person emailed me back and didn't answer any ...


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    I was interested in a specific vehicle so I emailed the dealership. Over the course of 1 week only 1 person emailed me back and didn't answer any of the questions I asked about the vehicle. They then asked if I was interested in a different vehicle which I was not. Poor overall experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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