Preferred Automotive Group Lima Road

We are sorry to hear about your experience Emily. I would like to recap this situation. You were here the first time on Dec. 31st. and we couldn't get you approved due to credit history, lack of money down and low income because you only work part time. You came back Saturday 1/26/2019 accompanied by your father and stated that you now had $4000 to put toward your purchase. With your permission we submitted your credit application to try obtain a loan approval. We chose 2 specific banks because we knew they would be our only chance at getting an exception on the income requirements. Unfortunately you still didn't qualify for a conventional loan. Then we went ahead and tried to get you approved with our in house financing (BHPH). Since you have a limited income and are full time college student we wanted to keep you in a low mileage vehicle that still qualified for our BHPH program. We only had one vehicle that we felt would meet all of the qualifications at the time. That was a 2009 Jeep compass 74,153 miles which we had priced at $10981.00 online. We discounted the jeep $1000 in order help keep it in the payment range that you were comfortable with. When you expressed your dislike for that vehicle and explained that you thought we were over priced due to a value that you found on KBB, we then explored one other option. The only other vehicle that we might be able to try was a chrysler 300. Which we explained had high miles and was rear wheel drive. Please remember that when we do in house financing that Preferred Automotive is the bank and we look at what will best fit you and our loan risk. I know you didn't understand why you couldn't choose any car you liked. We have strict guidelines for what qualify for in house financing. As salesman and sales managers we don't decide which cars qualify, that is the job of our in house financing team. You stated in a text message to your sales person that you were upset because we didn't try hard enough to get you approved because we only submitted your credit to one bank. We deal with these banks on a daily basis and have a very good relationship and understanding on what each bank is looking for in a car loan. If we didn't then we would only be left with one option, and that would be to send your credit to every bank that we use and that would extremely hurt your chances of getting approved in the future. It also hurts our relationship with the banks when we send applications that don't qualify. So we take both of these things very serious. We are professionals and do care about our customers and their credit. We take your comments to heart and will try to improve our process. We have a different philosophy than a lot of other dealers, we don't want to sell you just one car, we want to build a relationship, hopefully sell you, your family and your friends cars. We do work very hard behind the scenes to get our customers approved. Unfortunately sometimes we cant sell a car to every person due to circumstances outside our control. We take our online reviews very serious and work extremely hard to make every customer happy. Once again I apologize that you weren't happy with the outcome but I can assure you we never tried to take advantage of you or lie to you.

We truly apologize for your experience. We are unsure of what went wrong. Can you please call me so that we can get to the bottom of this and figure out what went wrong? I assure you that we will do our best to make it up to you. James Bowman 260-489-0489