Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

2.5
32 lifetime reviews.
  • Not the best experience

    Submitted an inquiry through cars .com, received a call from the salesman indicating inquired vehicle was no longer available. Unfortunately, I w...


    Show Full Review

    Submitted an inquiry through cars .com, received a call from the salesman indicating inquired vehicle was no longer available. Unfortunately, I was already in route to the facility. I test drove another Toyota Rav4 with my out of state driver liscence. I indicated I was already preapproved through my credit union. All I needed was Bill of Sale. They were employing strong arm pressure tactics to get me to finance through them. I obtained the bill of sale and came back with the check payable to their lot the next day. I'm thinking this deal is good to close, right? Wrong ! The managers gave me another round of interrogation of trying to convince me to finance through them. I rejected again. Now all of sudden they couldn't title me the vehicle because of my out of state driver liscence. They would need my social security card. However, they were aware the day before when I test drove the truck I had an out of state liscense. But this is fixable right, my rental property is up the street from them, and we can just drive to my rental to retrieve the document, Wrong ! They weren't willing to accomodate a ride, all because I had my own financing. I caught an uber and went home disappointed. Contacted their competitor and explained the situation to them and let them know I was a serious buyer. Negotiated a price on a lower mileage truck (same year) and came back the next day with my check and drove off the lot. Not the best experience there and I don't recommend them.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great assistants when picking out cars

    Great atmosphere, helpful salesman, honest and caring about my needs


    Show Full Review

    Great atmosphere, helpful salesman, honest and caring about my needs

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Fantastic Experience

    Pleasant, "non-threatening", easy, accommodating- super experience buying a car! We love our Avalon!


    Show Full Review

    Pleasant, "non-threatening", easy, accommodating- super experience buying a car! We love our Avalon!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Overall Satisfaction

    Overall satisfaction! Staff well informed & eager to please!


    Show Full Review

    Overall satisfaction! Staff well informed & eager to please!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Nice Experience...

    Everything has been a very nice experience at Toyota of Merrillville.


    Show Full Review

    Everything has been a very nice experience at Toyota of Merrillville.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Andrew Vicari is the BEST salesman EVER!

    Andrew Vicari is the BEST salesman EVER! I loved working with him!


    Show Full Review

    Andrew Vicari is the BEST salesman EVER! I loved working with him!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Lazo Ilich, Great Salesman!

    Enjoyed working with Lazo Ilich! He is a GREAT Salesman!


    Show Full Review

    Enjoyed working with Lazo Ilich! He is a GREAT Salesman!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • I love the vehicle

    I love the vehicle except the sliding console it is very annoying - hopefully it will get recalled & repaired. Thank you!


    Show Full Review

    I love the vehicle except the sliding console it is very annoying - hopefully it will get recalled & repaired. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Customer Service

    Excellent customer service as well as sales. I would like to mention that Irene was extremely helpful as well as very courteous.


    Show Full Review

    Excellent customer service as well as sales. I would like to mention that Irene was extremely helpful as well as very courteous.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • I loved the experience!

    I loved the experience I had at Toyota. Kim was great to work with and the time spent there was entertaining


    Show Full Review

    I loved the experience I had at Toyota. Kim was great to work with and the time spent there was entertaining

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review