Reviews

Average Ratings

4.9
536 lifetime reviews.
  • Unbelievable Service!

    I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a p...


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    I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a planned vacation. Diane Boyd took care of my family as if she were the one going on vacation! She jumped into action and made the whole repairs process painless. I am still in shock. I am not accustomed to having people keep their promises, or do the right things just because they are right. I am used to excuses and justifications and meanness especially once a company has my money. But I am writing this to express my sincere gratitude and appreciation for the over-the-top level of service and care shown to me and my family. I highly recommend Texas Direct Auto and encourage others to give serious consideration to purchasing the extended warranty. Texas Direct Auto kept their word with me beyond belief. Thank you Diane Boyd!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • How car shopping should be!

    Let me begin by saying you will be overwhelmed when you first walk in. Friendly and helpful staff. A very organized process for checking in and ...

    Dealer Response

    Hi JK, Thank you for taking the time to write us a great review! We're so glad you had a great Car buying experience with Texas Direct Auto! -Vro...


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    Let me begin by saying you will be overwhelmed when you first walk in. Friendly and helpful staff. A very organized process for checking in and getting partnered up with a salesperson. Getting your vehicle appraised while you're shopping is convenient. A huge selection of vehicles. Our salesperson wasn't pushy, went and got multiple cars for us to test drive without hesitation, and had a great attitude the entire time. The buying process was just as smooth. I am definitely coming back to purchase my next vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi JK, Thank you for taking the time to write us a great review! We're so glad you had a great Car buying experience with Texas Direct Auto! -Vroom Team.


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  • Right place, Right price!

    Save yourself some time and just go straight to these guys!


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    Save yourself some time and just go straight to these guys!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Once they get your money, the service and communic

    Once they get your money, the service ends! Buyer beware


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    Once they get your money, the service ends! Buyer beware

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Hummer H3 is the bomb!

    One of the best car buying experiences I have ever had. Joshua, my sales guy, was responsive since my work schedule precluded my taking the car t...


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    One of the best car buying experiences I have ever had. Joshua, my sales guy, was responsive since my work schedule precluded my taking the car to my mechanic that day, they held the car for me with a small deposit. When I was able to pick it up, took it to my mechanic, had it checked out - it passed - and went back and bought it. The waiting area was pleasant, and everyone that passed me had a smile and was pleasant. Water, coffee, and popcorn were available while I waited, as well as internet access. Everyone there was very professional.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lousy service, lousy people

    Snotty salespeople. Horrible experience. Arrogant salesperson completely ruined my high expectations of this dealership.


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    Snotty salespeople. Horrible experience. Arrogant salesperson completely ruined my high expectations of this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Poor customer service

    I purchased a 2014 BMW X5 from Texas Direct Auto. Joe Kana was my sales representative. The purchase was easy as I paid them what they were asking...


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    I purchased a 2014 BMW X5 from Texas Direct Auto. Joe Kana was my sales representative. The purchase was easy as I paid them what they were asking for the vehicle. The service after the sale was horrible. When my transporter arrived the vehicle was not where it was supposed to be. My shipper had to go to a different lot. When they did find it they were told that the keys could not be found. I made numerous phone calls and was told by Joe that it would be taken care of. It was not. Joe actually told me that it was his day off. He reluctantly agreed to go to the lot and get the release. I was told by Joe that the transfer of ownership was to be sent to me so I could get the car on the road. After a few days I called Joe again to see where the paperwork was and he then told me that since I paid with a company check that the paperwork would be held up for ten business days. If I was told this initially I would have sent certified funds. Plus the check had cleared my account 5 days prior. In this case everything would have been acceptable if Joe had communicated better.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?

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  • Texas Lies

    we recently bought a 2016 Ford F 350 from Texas Direct Auto. There were some gouges in the bed liner and scratches on the passenger rear fender wh...


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    we recently bought a 2016 Ford F 350 from Texas Direct Auto. There were some gouges in the bed liner and scratches on the passenger rear fender which they agreed to repair. They said they would repair both items if we wanted to wait 5 hours. We said we would rather start our 18 hour drive home. They touched up the bed liner before we left their facility and told us to get estimates for the fender. Two hours after leaving Texas Direct Auto we ran into rain. The rain washed away whatever they used to repair the bed liner. Now that we are home and received two estimates for the fender and paid $40 to get the bed liner repaired., Texas Direct Auto thinks the estimates are too much and a refusing to pay the true amount it costs to have these two items fixed properly. The paint is a tri coat paint and is a long process to repair properly. How did they plan to fix it if they said it would take 5 hours. Think twice before buying from Texas Direct Auto!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • good place

    Worked with Geovany to purchase a Ram 3500. He was very friendly and helpful. I did not feel pressured at any point. Nice facility for the family ...


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    Worked with Geovany to purchase a Ram 3500. He was very friendly and helpful. I did not feel pressured at any point. Nice facility for the family to hang out while you look at your options. The purchasing process was quick and efficient. Over all a good experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great overall experience

    I recently purchased a used BMW 5 series from this dealership and they were very helpful in lowering the price, attending to all of my concerns, a...


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    I recently purchased a used BMW 5 series from this dealership and they were very helpful in lowering the price, attending to all of my concerns, and fixing all of the things I pointed out. I would strongly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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