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Reviews

Average Ratings

4.9
526 lifetime reviews.
  • Unbelievable Service!

    I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a p...


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    I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a planned vacation. Diane Boyd took care of my family as if she were the one going on vacation! She jumped into action and made the whole repairs process painless. I am still in shock. I am not accustomed to having people keep their promises, or do the right things just because they are right. I am used to excuses and justifications and meanness especially once a company has my money. But I am writing this to express my sincere gratitude and appreciation for the over-the-top level of service and care shown to me and my family. I highly recommend Texas Direct Auto and encourage others to give serious consideration to purchasing the extended warranty. Texas Direct Auto kept their word with me beyond belief. Thank you Diane Boyd!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Great Service

    I worked with Ray and Luis in sales and Vinny the credit analyst. All the guys were so helpful and orient through the process. They were even good...


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    I worked with Ray and Luis in sales and Vinny the credit analyst. All the guys were so helpful and orient through the process. They were even good with my overbearing mother that asked a million questions. This isn't the first car I've bought from Texas Direct Auto and it certainly won't be my last.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • nice place but service sucked

    Pretty much got overlooked and never got an opportunity to test drive a vehicle I was interested in. Word of advise to the salesman in this indust...


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    Pretty much got overlooked and never got an opportunity to test drive a vehicle I was interested in. Word of advise to the salesman in this industry don't let the young age fool you.. I'll be taking my business elsewhere

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome car buying experience !

    Definitely an awesome car buying experience for my son's first car. They picked us up from the airport and dropped us off at the front door. This ...


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    Definitely an awesome car buying experience for my son's first car. They picked us up from the airport and dropped us off at the front door. This facility was very organized unlike any dealership I've experienced ! I will recommend to anyone, cars were all nice, newer and ours was priced below market value making it very affordable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Inquiry on Cear

    I stated up front in my inquiry that I was not in the market and just wanted the badge number on a car that is limited to 2000 numbers; the badge ...


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    I stated up front in my inquiry that I was not in the market and just wanted the badge number on a car that is limited to 2000 numbers; the badge number is on the passenger side of the dash. Instead of the badge number I requested, I received an invite to schedule a test drive. I am the unofficial historian to a FaceBook group of 2014 Challenger Shaker owners, and I keep he group apprised of the availability of these cars. The particular car I asked about had been on the lot since June.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Never again

    Bought a sports car here. My actual sales guy was alright, but while purchasing , he kept disappearing making the process so ooooh loooong!. Won...


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    Bought a sports car here. My actual sales guy was alright, but while purchasing , he kept disappearing making the process so ooooh loooong!. Wondering why I kept having to wait on him, I found out as they pulled my car up for inspection before taking home....he was in the middle of purchasing his own car which was parked right next to mine! Totally unprofessional. Then while inspecting my car I noticed two things, they did some touch up paint on the wheels and completely painted over the red calipers (think Earl Schieb paint job), front and back. It was horrible looking. They tried to fix it but made it only slightly better. I told then NM, I'll fix it at home...they suck! Second, the back tires were almost bald. They put two new tires on the front, but left bald tires on the back. After finding my sales guy, he explained any tire with 4/32 tread is still good. I said, no this tire doesn't even have 2/32, it's bald. After arguing he finally went and checked sure enough it was bald. They still did not want to put a new tire on, so I told them forget the deal, who buys a RWD sports car with bald tires in the back. Reluctantly, they finally replaced them. Financial guy-horrible..acted like I was making him late for his family dinner, no eye contact, no congratulations, grabbing for his keys and hitting the door before he finishes answering my questions. Now 8 weeks after buying, my plates are bit in. Call up there 7 times, either sent to voice-mail, or told no one is in the office. FRONT DESK GIRLS ARE HORRIBLE! Their job is to keep you from talking to anyone important. After calling and complaining, talking to a careless "manager", I still have no plates, not even the paper replacement they said they sent out a week ago. Really read some of the 1-2 star reviews if your gonna buy here. These people drove me nuts!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great dealership, staffed with competent people

    James Meyers made the purchase, shipment, and paper work easy. Definitely recommend this dealership. Patrick,Justin, Ashleigh made my purchase exc...


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    James Meyers made the purchase, shipment, and paper work easy. Definitely recommend this dealership. Patrick,Justin, Ashleigh made my purchase excellent

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • What a car

    How do I describe this location. I went in three different times. Roderick was my sales associate and he was great. THE ENTIRE LOCATION WAS GRE...


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    How do I describe this location. I went in three different times. Roderick was my sales associate and he was great. THE ENTIRE LOCATION WAS GREAT. but he was a rockstar. I went in the first day and told him I had zero interest in buying a car that day. He let me test drive all the cars I was considering and never once mentioned a deposit or pressured me to sign or make any commitment. He understood what I wanted and it let me know he was there to help me. The next time I went in I took my wife because we all know Happy Wife Happy Life. I spoke with him and we said can we just look at the lot. Roderick didn't get us a gold cart... oh no we are in Texas. He got us into an Acura SUV with AC and drove us around to look at what caught our eyes. Then of course a car we were not even thinking of showed up and it was everything we wanted in a car. All the Options, all the looks all the engine... what can I say VROOM VROOM! We went in and he asked us how we wanted to go about this. We explained we were already pre approved however by this time it was getting late. We didn't want to hold up everyone over this one deal and since they were closed on Sunday he suggested $500 to lock our car since they do online sales and someone else could do the same online. It wasn't pressure but just an insurance to reserve the car we wanted. I came back in Monday. The banks were acting up and I couldn't get all my information as quickly as I had hoped and Roderick made me feel like this was just another day and I had nothing to worry about. Did I mention we were pre approved? Well that didn't stop the amazing service here. They asked for our information and we gave it to them and they found a better deal for us than what we were even expecting. We got the deal done and low and behold my bank had another issue. I was going to have to come back on Tuesday. The dealerships management staff looked at the situation and allowed me to take my NEW car home trusting I would straighten everything out in the morning including bringing in a second trade in. The next day I arrived and almost felt like an employee at this point I was greeted and treated so warmly. We concluded our business and then since I had to drive the second trade in to the dealership they drove me home to enjoy my amazing new 300S with the Hemi engine.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service

    Good dealership. Very good inventory of vehicles. Cool with having a customer take a test ride. Easily reachable by phone/email


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    Good dealership. Very good inventory of vehicles. Cool with having a customer take a test ride. Easily reachable by phone/email

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • ACURA

    I am 76 years old and have traded cars numerous times. This is, by far, the best experience I have ever had in buying a car. The salesman, Migue...


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    I am 76 years old and have traded cars numerous times. This is, by far, the best experience I have ever had in buying a car. The salesman, Miguel Sanchez, was so professional and helpful. Everything he said he would do was done to a tee. There was absolutely no feeling of pressure or hassle. I received my vehicle when they told me it would be delivered. I will never purchase an automobile any other way. Thank you from someone who used to abhor car dealers. Judie Connors, Scottsdale, AZ

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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