Fitzgerald Chevrolet Cadillac Mazda VW Frederick

Reviews

Average Ratings

4.7
534 lifetime reviews. Includes reviews of Fitzgerald Chevrolet Cadillac Mazda VW Frederick from DealerRater.com
  • Outstanding experience

    We had been searching for a vehicle to replace a 2012 Chevy Sonic. I was uncertain as to whether I wanted a brand new car or a late model used car...

    Dealer Response

    Steve, thank you so much for this heart felt review, it means so much to us! We are happy to make your drive worth the while every time and hope t...


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    We had been searching for a vehicle to replace a 2012 Chevy Sonic. I was uncertain as to whether I wanted a brand new car or a late model used car. In several cases I saw cars on Cars.com that seemed like good deals only to find that the cars had been sold or the prices had changed. Then I spotted a 2015 Sonic with low mileage and really good price from your dealership. Since I am from Virginia was a little hesitant to go out of state, but I called to check and the car was available at the price quoted. Moreover, I could pay Virginia tax, so it was like staying in state. And the deal was even better than I expected! Frankly, I feel that I got a better than brand new car. I cannot say enough about how pleased I was with Jason Saville, your salesperson. He was polite, friendly, knowledgeable, and helpful to the nth degree. And while I cannot recall the name of the woman who did the financing for us, I was also very impressed with her friendliness and professionalism. You have a great staff.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steve, thank you so much for this heart felt review, it means so much to us! We are happy to make your drive worth the while every time and hope to see you again. Enjoy your new Sonic!


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  • Top Notch Service
    November 21, 2017

    My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and ...


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    My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil changes are done right all the time year after year. They are very fair and up front and try their hardest to get you in and out quick. In one instance they refused to let me even pay when they thought too much time had elapsed. Nobody else that I know does that (Thanks Alicia). The mechanics sometimes come out to even talk to you if you have any questions and they are definitely very qualified compared to some places I've been. The service advisors are all also helpful and pleasant as is the customs relations manager Alicia Umbel who always emails you to ask if you have any questions or concerns. Alicia is amazing and a one of a kind overachiever who works harder than anyone at making you the customer happy. We are so spoiled by her and you will be to if you get service with Fitz VW . Its hard these days to find a place that is high quality w/o any head aches but Fitz makes dealing with car ownership a stress free and happy experience.

    Does recommend this dealer
    Came in for service or repair

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  • Top Notch Service

    My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and ...


    Show Full Review

    My wife and I always buy our cars and get all our service from Fitz (Frederick) too. They always make sure the repairs or routine maintenance and oil changes are done right all the time year after year. They are very fair and up front and try their hardest to get you in and out quick. In one instance they refused to let me even pay when they thought too much time had elapsed. Nobody else that I know does that (Thanks Alicia). The mechanics sometimes come out to even talk to you if you have any questions and they are definitely very qualified compared to some places I've been. The service advisors are all also helpful and pleasant as is the customs relations manager Alicia Umbel who always emails you to ask if you have any questions or concerns. Alicia is amazing and a one of a kind overachiever who works harder than anyone at making you the customer happy. We are so spoiled by her and you will be to if you get service with Fitz VW . Its hard these days to find a place that is high quality w/o any head aches but Fitz makes dealing with car ownership a stress free and happy experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Buying a new car from Fitzgerald was very quick and easy
    November 18, 2017

    We had spent months researching, and a little more than a week attempting to acquire a new family car to replace our older one. We initially searc...

    Fitzgerald Auto Mall

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealers...


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    We had spent months researching, and a little more than a week attempting to acquire a new family car to replace our older one. We initially searched closer to home, but the dealers in our area did not have the stock that Fitzgerald had. When they repeatedly tried to transfer a vehicle, multiple times we were told the vehicle was no longer available. In the midst of this, and somewhat accidentally, we discovered a specific vehicle that appeared to meet our needs on Fitzgerald's website. Upon initially inquiring via web-based chat, we were very quickly put in touch with Jason Saville. Jason confirmed the vehicle was available and held it for us until the next morning. We arrived at 9 am, and were out the door with the car by around noon. Throughout the process, Jason was very easy going, friendly, and courteous. When we declined certain products that we didn't need (such as financing through Fitzgerald), we appreciated that he didn't continue to push (as some dealerships are known to do). Upon working out the financial details with Mike Bennett, we also found this to be a very easy-going and stress-free process. In the end, we found Jason and Mike to be very pleasant to work with and we only wish we found them sooner. We wholeheartedly recommend Fitzgerald Auto Mall to others, and only wish it weren't so far from where we live.

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealership. Thanks again for the great review!


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  • As awesome as car-buying can be
    November 18, 2017

    I went into Fitz knowing the exact car I wanted and the amount of time I had to buy it (less than 2 hours). I knew Pete was the man who was going...

    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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    I went into Fitz knowing the exact car I wanted and the amount of time I had to buy it (less than 2 hours). I knew Pete was the man who was going to make that happen from the minute I pulled up and saw that he already had the vehicle warming up! He knew the Rogue inside and out and was able to tell me all about it while we test drove. Very nice. Very soft spoken and considerate. All around great salesman. When I got back to Finance and finalized everything with Zach, I got another breath of fresh air. He was totally down-to-earth and even expedited the process for me once he realized I had a little boy at home waiting for me and my new car. Awesome guy to deal with!! I will definitely go back.

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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  • Quick & painless
    November 17, 2017

    absolutely amazing! Jason worked with us to get a brand new 2018 Chevrolet Equinox! He was wonderful and he worked extremely hard to get us the pa...

    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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    absolutely amazing! Jason worked with us to get a brand new 2018 Chevrolet Equinox! He was wonderful and he worked extremely hard to get us the payment we would be comfortable paying! He went above and beyond to help us. I am forever grateful! I love my new suv and it wouldn???t of been possible without Jason! I recommended him to anyone everyone! Thank you Jason!

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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  • Easy buying experience
    November 15, 2017

    It was a pleasant trip shopping for cars. David made the buying experience extremely quick and easy. There were no hassles and I would definitel...

    Fitzgerald Auto Mall

    We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We...


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    It was a pleasant trip shopping for cars. David made the buying experience extremely quick and easy. There were no hassles and I would definitely recommend David to friends and family when shopping for a car.

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We¿¿¿re glad we provided this to you. If there is anything else we can do for you, please give us a call.


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  • Very happy customer

    After 5 weeks (up to 3 hours a day) of looking for a used Silverado 2500 4 x 4 I found a terrific truck at fitzgerald on nov 6. Joshua Gutzman, P...

    Dealer Response

    Thank you for your kind words, Lorraine. Enjoy your new truck and thanks for coming back to us again!


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    After 5 weeks (up to 3 hours a day) of looking for a used Silverado 2500 4 x 4 I found a terrific truck at fitzgerald on nov 6. Joshua Gutzman, Pete Patel, and Zach Sherman were wonderful in assisting us with this sale. They were very knowledgeable, low key and made the experience a very pleasant one. I would give this dealership and it's staff a 10. This is the second heavy duty truck I have bought from them over the years.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, Lorraine. Enjoy your new truck and thanks for coming back to us again!


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  • Got a great car at a great price!
    November 10, 2017

    I was looking for a car and casually asked to sit in a CX5-- fell in love and purchased it! Everything went smoothly from start to finish-- my sal...

    Fitzgerald Auto Mall

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive ...


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    I was looking for a car and casually asked to sit in a CX5-- fell in love and purchased it! Everything went smoothly from start to finish-- my sales person listened to what I wanted and found the perfect vehicle for me!

    Does recommend this dealer
    Fitzgerald Auto Mall

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we¿¿¿re glad you are satisfied. Happy motoring!


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  • Thank You for Fitzgerald!
    November 5, 2017

    Fitzgerald seems to be a straight-shooting auto dealership. Very professional and very helpful. I dealt with Fitzgerald for the first time in Janu...

    Fitzgerald Auto Mall

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks f...


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    Fitzgerald seems to be a straight-shooting auto dealership. Very professional and very helpful. I dealt with Fitzgerald for the first time in January 2006 when I purchased my used 2002 Honda Accord from them. Even though Fitzgerald doesn't sell Honda and I didn't buy a new car, they treated me with every courtesy and respect each and EVERY time I took my car in for service. Naturally, as my Accord is close to 250K miles and some systems were starting to fail, I ended up there again. I purchased another used car, but this time it was "certified pre-owned." My situation wasn't the easiest, but they were there with me every step of the way. Now, I'm just three days in as the owner of a 2016 Mazda 6! Thank you all, so much! And thank YOU, David Harrison, for never hassling me and exercising extreme patience. I will be sure to recommend not only Fitzgerald Auto but you as well to anyone I know looking to buy a car. (My son may be next on deck in late 2018. He, too, has purchased from Fitzgerald previously in 2007.)

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the positive review!


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