Fitzgerald Chevrolet Cadillac Mazda VW Frederick

Reviews

Average Ratings

4.7
522 lifetime reviews. Includes reviews of Fitzgerald Chevrolet Cadillac Mazda VW Frederick from DealerRater.com
  • Outstanding experience

    We had been searching for a vehicle to replace a 2012 Chevy Sonic. I was uncertain as to whether I wanted a brand new car or a late model used car...

    Dealer Response

    Steve, thank you so much for this heart felt review, it means so much to us! We are happy to make your drive worth the while every time and hope t...


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    We had been searching for a vehicle to replace a 2012 Chevy Sonic. I was uncertain as to whether I wanted a brand new car or a late model used car. In several cases I saw cars on Cars.com that seemed like good deals only to find that the cars had been sold or the prices had changed. Then I spotted a 2015 Sonic with low mileage and really good price from your dealership. Since I am from Virginia was a little hesitant to go out of state, but I called to check and the car was available at the price quoted. Moreover, I could pay Virginia tax, so it was like staying in state. And the deal was even better than I expected! Frankly, I feel that I got a better than brand new car. I cannot say enough about how pleased I was with Jason Saville, your salesperson. He was polite, friendly, knowledgeable, and helpful to the nth degree. And while I cannot recall the name of the woman who did the financing for us, I was also very impressed with her friendliness and professionalism. You have a great staff.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steve, thank you so much for this heart felt review, it means so much to us! We are happy to make your drive worth the while every time and hope to see you again. Enjoy your new Sonic!


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  • Awesome Experience

    My husband and I had been looking for a truck for about 4 months. We found an awesome deal at Fitz Mall! The staff was so nice and easy to work wi...


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    My husband and I had been looking for a truck for about 4 months. We found an awesome deal at Fitz Mall! The staff was so nice and easy to work with. It was the least amount of time I have ever spent at a dealership. No wonder they have such great feedback from their customers. Ashley Raup was my sales person and she was absolutely awesome! Thanks Again Fitz Mall!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Waiting
    October 12, 2017

    After a two month wait finally got the money to buy and Mitch hung in there with us to get the truck we waited for as the truck stayed for us too ...


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    After a two month wait finally got the money to buy and Mitch hung in there with us to get the truck we waited for as the truck stayed for us too it couldn't get any better.

    Does recommend this dealer

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  • Fitzgerald is extremely fortunate to have Mr. Tim Phillips
    October 6, 2017

    Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very goo...


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    Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good and some very bad automobile service experiences. The quality of an organization and its personnel is truly demonstrated during and after those unfortunate, very bad, service experiences. This turned out to be the case for me during my last visit to Fitzgerald Auto Mall, Frederick, MD. The servicing of my vehicle did not go well; my problem was not resolved. After a few days of anger and of being disappointed with the inadequate maintenance actions, I returned to Fitzgerald and was introduced to Mr. Tim Phillips. Tim was not involved with my original experience in any way; I only dealt with a subordinate service advisor. Mr. Phillips handled my situation with the utmost professionalism, expertise, courtesy and kindness. After my meeting with Mr. Phillips I felt that he had done everything possible to correct the circumstances of my original visit, and he restored my faith in Fitzgerald Auto Mall, Frederick, MD. Thanks again Tim! and Mr. Fitzgerald, ???. don???t let Tim Phillips get away from your organization, because he is the type of manager that you are looking for! John A New Market MD

    Does recommend this dealer
    Came in for service or repair

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  • Mr Tim Price Excellent Service Manager

    Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very goo...


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    Fitzgerald Auto Mall is extremely fortunate to have Mr. Tim Phillips as a service manager. I would imagine that many, as I, have had some very good and some very bad automobile service experiences. The quality of an organization and its personnel is truly demonstrated during and after those unfortunate, very bad, service experiences. This turned out to be the case for me during my last visit to Fitzgerald Auto Mall, Frederick, MD. The servicing of my vehicle did not go well; my problem was not resolved. After a few days of anger and of being disappointed with the inadequate maintenance actions, I returned to Fitzgerald and was introduced to Mr. Tim Phillips. Tim was not involved with my original experience in any way; I only dealt with a subordinate service advisor. Mr. Phillips handled my situation with the utmost professionalism, expertise, courtesy and kindness. After my meeting with Mr. Phillips I felt that he had done everything possible to correct the circumstances of my original visit, and he restored my faith in Fitzgerald Auto Mall, Frederick, MD. Thanks again Tim! and Mr. Fitzgerald, …. don’t let Tim Phillips get away from your organization, because he is the type of manager that you are looking for! John A New Market MD

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The way car buying should be
    October 5, 2017

    Had a bad experience before at fitzgerarald but after talking with Jason he definitely showed me that they have changed the way they do things the...

    Fitzgerald Auto Mall

    We are glad you chose our dealership! Thanks for the feedback and strong recommendation! Enjoy your new Chevy Silverado.


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    Had a bad experience before at fitzgerarald but after talking with Jason he definitely showed me that they have changed the way they do things there !!! He was very very knowledgeable on any vehicle I asked about . I had my heart set on a truck . After we took a few test drives which I know every salesman/woman hate I decided on a 2014 Chevy Silverado!! Thank you Jason for all your help and answering all my questions ! I will definitely recommend you and Fitzgerald to anyone who asks where to go for a vehicle!

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are glad you chose our dealership! Thanks for the feedback and strong recommendation! Enjoy your new Chevy Silverado.


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  • Wonderful!
    October 5, 2017

    This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlin...

    Fitzgerald Auto Mall

    We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy our team was able ...


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    This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlines and (dare I say it?!) enjoyable! Mitch was amazing, as was Rob - both deserve exceptional praise for going above and beyond. would go back; a third time as my husband just bought his car from them about 2.5 months ago. Go here, be square.

    Does recommend this dealer
    Fitzgerald Auto Mall

    We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks again for the positive feedback!


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  • Great help all the way through!
    October 2, 2017

    Mark did a fantastic job to find a used car to fit my budget. He kept in touch with any updates on the process of buying all the way to the end! G...

    Fitzgerald Auto Mall

    We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please l...


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    Mark did a fantastic job to find a used car to fit my budget. He kept in touch with any updates on the process of buying all the way to the end! Great service.

    Does recommend this dealer
    Fitzgerald Auto Mall

    We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please let us know if there's anything else we can do for you. See you on the road!


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  • Very welcoming, professional experience.
    September 29, 2017

    I visited Fitzgerald hoping to purchase a new, affordable vehicle rather quickly. A big thank you to my salesperson, Hani Aranca for making that h...

    Fitzgerald Auto Mall

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive ...


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    I visited Fitzgerald hoping to purchase a new, affordable vehicle rather quickly. A big thank you to my salesperson, Hani Aranca for making that happen! Excellent service I must say. I happened to come across the 2017 Chevy Cruze and Hani was very knowledgeable about the Cruze and it's features. He was patient and helpful, as this was my first time at purchasing from a Dealership.

    Does recommend this dealer
    Fitzgerald Auto Mall

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we¿¿¿re glad you are satisfied. Happy motoring!


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  • Mirrored my expectations......
    September 26, 2017

    Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset ...

    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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    Chuck Rice & Tim Phillips mediated my concern exactly the way I would have. They exemplify what a Cadillac owner expects and are a valuable asset to, not only the Fitzgerald organization, but to the Cadillac/General Motors group. Exceptional dealerships run on employee/consumer interaction. These two professionals are some of the best!

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Auto Mall

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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