Fitzgerald Chevrolet Cadillac Mazda VW Frederick

New 866-413-5414 Dealer Website
Used 888-435-9973 Email Dealer
Service 888-276-5871

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Reviews

Average Ratings

4.7
409 lifetime reviews. Includes reviews of Fitzgerald Chevrolet Cadillac Mazda VW Frederick from DealerRater.com
  • My buying experience with salesman David Harrison

    I purchased a 2015 VW Jetta from Mr. David Harrison, and he was an excellent salesman. He was very knowledgeable of the vehicle and the entire buy...

    Dealer Response

    Mr. Craig Thank you so much for your kind words in your review. We appreciate the opportunity to work with you and make everything work with you...


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    I purchased a 2015 VW Jetta from Mr. David Harrison, and he was an excellent salesman. He was very knowledgeable of the vehicle and the entire buying process. On top of that, he was very professional and exuded excellent customer relations. He truly showed a sense of concern for me as a person and what was the best fit for my lifestyle. I also received some excellent assistance from another salesman at your facility named Justin (sorry, I forgot his last name), when David was unavailable due to "me" having to change plans on him at the last minute. The service I received from Justin was just as excellent. You have very professional and nice salesmen at you Dealership. I would definitely recommend that my family and friends purchase a vehicle from David Harrison, and/or Justin at the Fitzgerald Auto Mall.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mr. Craig Thank you so much for your kind words in your review. We appreciate the opportunity to work with you and make everything work with your new vehicle purchase. Fitzgerald Auto Mall takes pride in exceeding your expectations. Best Joshua Gillions


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  • Satisfying a Tough Customer
    February 20, 2017

    I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word ...


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    I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word or ultimatums in negotiations. I have been doing pricing, forecasting and negotiation in the Aerospace industry for more years then I care to remember. I knew what I wanted to pay, what (I felt) was the intrinsic value of a new - prior model year vehicle should be; I was not easily swayed. The dealers initial offering was alright but not great, we were substantially far apart on price and I honestly thought I would have to continue shopping. This is the point in the process were John Lee and I exchanged 12-15 emails, negotiating, expressing opinions & frustrations, sharing a laugh or two. John Lee was honest, knowledgeable and gifted with patient and perseverance. In short he got me the deal - the price I wanted - where I couldn't say no. I live in CT and drove down 290 miles and back to pick up my new MX5.......and I would do it again. John Lee is the man and Fitzgerald is the dealership, accept no substitutes.

    Does recommend this dealer

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  • Hani Hooked it Up!
    February 17, 2017

    Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As ex...


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    Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As excited as we were about getting a new car, the thought of dealing with the runaround and insincerity we'd been accustomed to in the past kept us away from a dealership. Our experience with Hani at Fitzgerald Auto Mall was exactly the opposite. His service was knowledgable and helpful, his personality is authentic, fun, and confident. Hani makes buying a new car an experience you can enjoy! You can relax and take comfort in knowing that you are in capable hands. We LOVE our new car! I would recommend Hani to any of my friends or family, and already have!

    Does recommend this dealer

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  • Excellence, Knowledgeable, Professional!
    February 17, 2017

    I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expresse...


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    I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department!

    Does recommend this dealer
    Came in for service or repair

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  • Amazing service!

    I am a customer who knows customer service but I love the service I get here is great and cannot complain the guys in service know how to take ca...


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    I am a customer who knows customer service but I love the service I get here is great and cannot complain the guys in service know how to take care of business... this is great and how ppl should be taken care of I'm not disappointed at all if your looking for a chevy or Cadillac or any product by them go here they will take care of you if not I'd be shocked... if they can't help you then obviously there's something wrong with you because there hasn't been an issue that I have had that they didn't fix or work with me.. remember vehicles are mechanical and things don't last forever.... these guys make sure you will come back because if you understand vehicles are machines... mechanical parts do brake but these guys will take care of you... as long as I own a chevy I'll be here !!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fitzgerald Auto Mall

    I would recommend Fitzgerald to anyone. I purchased a Honda Accord from them and the entire experience was great. My salesman was Gary Randall, he...

    Dealer Response

    Willow, thank you for choosing Fitzgerald's!


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    I would recommend Fitzgerald to anyone. I purchased a Honda Accord from them and the entire experience was great. My salesman was Gary Randall, he was very efficient and welcoming. I love my new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Willow, thank you for choosing Fitzgerald's!


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  • Mark Lawson is the Man
    February 10, 2017

    I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was ju...


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    I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was just as easy and enjoyable. I owe this to Mark Lawson our sales rep. His expertise and knowledge helped us find the exact vehicle we were looking for. The whole process from start to finish was seamless and stress free. Zach Sherman made the sometimes tiresome paperwork process fly by. I will never go anywhere else to purchase a car, Fitzgerald is my dealer for life. Thanks again Mark and Zach. Sincerely, Scott Ely

    Does recommend this dealer

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  • Wonderful dealership . . .

    I trust this car dealership and enjoy buying cars from them.

    Dealer Response

    Thank you, Domino! Your trust is important to us. Looking forward to seeing you next time.


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    I trust this car dealership and enjoy buying cars from them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you, Domino! Your trust is important to us. Looking forward to seeing you next time.


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  • Purchased SUV

    I purchased a 2017 Cadillac from Fitzgerald. Ben and the staff were great. Everyone was easy to deal with and interacted in a professional manne...

    Dealer Response

    Thank you for the strong recommendations of Ben and Fitzgerald's! We hope you are enjoying your new Cadillac!


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    I purchased a 2017 Cadillac from Fitzgerald. Ben and the staff were great. Everyone was easy to deal with and interacted in a professional manner. I would strongly recommend Fitzgerald and specifically Ben to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for the strong recommendations of Ben and Fitzgerald's! We hope you are enjoying your new Cadillac!


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  • First time buying a brand new car
    February 6, 2017

    I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to exten...

    Fitzgerald Auto Mall

    Thank you for your glowing review! Happy to hear that it was an all around nice experience for you. Enjoy your new ride and we will see you on th...


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    I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to extend my thanks to Mario Meyers and Mike Bennett (Finance Manager) for helping me out with everything. I have been working on getting my hands on a 2017 Camaro for about three months now and I finally did it. Ftizgerald Auto Mall helped me get the car I wanted and worked with me in furnishing my deal. I am extremely thankful for Mario helping me though phone calls and e-mail. And to Mike Bennett for helping me out with the paperwork. He explained everything I was signing and gave me a very nice breakdown of my loan. Thank you for keeping the process simple. I hope in the future to buy another car from here one day. Lastly, I want to extend my thanks to June Rutkay for following up with me via e-mail and asking if I had any other questions. I hope to one day buy another car from here.

    Does recommend this dealer
    Fitzgerald Auto Mall

    Thank you for your glowing review! Happy to hear that it was an all around nice experience for you. Enjoy your new ride and we will see you on the road!


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