I looked at my Hummer on Friday and by Monday I was in contact with Juan & Tim. They made my process pain free and as simple as possible. I will be buying... all of my cars here in the future
This has been such a wonderful experience for me. I am single now and needed guidance. Knowing Julie and Jacob was part of my decision to purchase the... car sight unseen. Matthew filled in the gaps wonderfully. The integrity displayed with both sales person, Matthew, and owner, Jacob, has blessed my heart. Thank you... That hardly seems like what I would like to convey, however, it is from my heart.
Our salesman Matt was wonderful and very helpful we would recommend Members auto anytime. Thanks Matt we love our new car!!!
We had a great experence at members auto exchange with Matthew Gill.
Found this place on the internet and called when we found something that would do for us. Matthew answered and was very helpful. He actually agreed to... meet us on his day off. Probably the easiest time we've ever had with a vehicle purchase.
We found the car we where looking for on cars.com. We contacted Kyle at Members Auto Exchange and he was great. He was helpful and wasn't pushy. I tell... anyone who is looking for a car to check them out!
I searched for a Toyota Tundra for over a month. I finally found one that appeared to fit my criteria and price. I contacted Members Auto Ecxhange and... was given a young new salesman. He stumbled through the process of negotiating the price. Between him and his manager there was a lot of confusion. The price we finally settled on apparently was not to the salesmanager's liking as he later proved he was going to do as little possible to allow this deal to happen. I lived out of state and needed to fly into Lubbock to buy the truck. The Manager said there was no one to pick me up from the airport. I arrived at the airport after an all-night flight and took a taxi to the dealership. I arrived to find the truck filthy and not ready for the purchase. It even still had the price numbers on the windshield and one of the front floor mates was lying amongst dirt and dry tree leaves in the back of the bed of the truck. When questioned about the filthy condition of the truck, the young salesman about the filthy truck, he grumbled something about a big windstorm the day before (I later learned there was no windstorm the day before). The paper work was not ready nor was I given a bill of sale. Also, I asked if there was a second set of keys to the truck. He got on the phone to his manager who told him specifically there was no second set of keys. I was bothered but had no choice in the matter. Finally about an hour after arriving, the young salesman (who called his manager several finally said he could now place the temporary tags on the truck so I could go. He also told me I would receive my title (as I paid cash for the truck with a Bank Of America Cashier's check) within the next week. The first thing I did before I set out on the day and a half trip back to my home town was to go to "Raceway Car Wash" in Lubbock where I needed to spend a total of $57 to have the truck cleaned inside and out. But my nightmere with this unprofessional organization was not over. Upon arriving back home, the first thing I did was to go to the Toyota agency in my town and arrange to get a second key to my truck. The cost was $117. It was then I learned (after calling Members Auto exchange to ask about the Title and the bill of sale) from the manager that there was a second set of keys. I was furious because this same manager (His name was Jacob) (I was told by the young salesman) told his young salesman to tell me there was no second set of keys. If that is the case, I was purposely lied to. And second, I was told that I wouldn't receive my title for another three weeks. I understand that some dealerships have various time frames to release titles. I am not so much, bothered about that. But what I am still furious about is the fact that the manager lied to me about the keys, the truck was absolutely filthy and they never lifted a finger in helping me with the travel or transaction. I later wrote an email to Jacob telling him I had no legal right to ask for a reimbursement for the cost of keys, but I appealed to his sense of professional ethics to atleast consider splitting with me the cost of the key I had to make, since it was their agency that purposely misled me. He never responded to my email. Additionally, I never asked for any reimbursement for the $57 I spent in cleaning up the truck before I drove it back to my home. Members Auto Exchange was not helpful nor professional in their work with me as a customer. I live 1,000 miles from Lubbock so I guess Jacob and Members Auto Exchange feel they didn't have to do anything to earn my trust or respect. That's unfortunate because an agnecy's reputation will be built by consistent quality service and professional and ethical business practices regardless of where the customer resides. Unfortunetely I have to say, "Let the buyer beware".
These guys were great! It was the best car deal I've ever made!